AddressKnowledge Park 2, Heron Crescent Century City Cape Town, Western Cape 8001 South Africa
About WNS Global Services
Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations.
We have won numerous industry awards by delivering world-class Business Proces... read mores Outsourcing (BPO) services to major local and international players in the telecommunications, financial services and insurance, travel and leisure and utilities industries - some of our clients are among the biggest local and international players in their respective fields.
Listed on the New York Stock Exchange (NYSE: WNS), WNS (Holdings) Limited has more than 32,000 employees operating across 42 delivery centres in ten countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS manages the operations of more than 200 clients, many on the Fortune 500 list, across nine industry verticals.
DIFFERENTIATORS
• Proven operational delivery in SA since 2003
• State-of-the-art facilities and infrastructure
• Robust recruitment model and talent pipeline
• Workforce flexibility
• Flexible partnership approach
• Competitive and innovative pricing models
• Continual improvement initiatives
SOLUTIONS
• Customer Interaction Services
• Finance & Accounting
• Research & Analytics
• Human Resource Outsourcing
• Legal Process Outsourcing
• Transformation Solutions
• Procurement
• Risk Management
Job Description
The ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.
Experience working as a team Lead or Assistant Manager in BPO WFM departm
Job Description
Identification of opportunities followed with project execution to meet the agreed targets with clients
LEAN Six Sigma and Digital Transformation Project mentoring
Build cura
Job Description
Main purpose:
The main purpose of this role is to deliver against KPI targets and plans, through effective management of people and process. Create a positive learning environ
Job Description
We are looking for a dynamic, resilient individual who would be responsible for (but not limited to) the following tasks/ functions -
Payroll reporting/ analysis and recon
Job Description
We are looking for a Procurement Officer to service on of our clients in all procurement activities.
Key Responsibilities include:
Prepare and raise purchase orders and ord
Job Description
To lead a Quality Team to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards.
Manage 'Nex
Job Description
The Individual is responsible to drive high levels of Customer & Applicant satisfaction by monitoring transactions across our service lines and gathering and analyzing the Vo
Role Purpose
Execute Sourcing Support and Contracts Administration responsibilities within WNS’ contracted scope of work
Perform day-to-day processing responsibilities within follo
RESPONSIBILITIES
Conduct Daily Quality Assurance Audits
Conduct Product and Process trainings for New Hires
Conduct refresher programs for the process based on the identifi
Responsibility
Deliver success against KPI targets and plans, through effective management of people.
Create a positive learning environment that empowers and develops the Customer Service Age
Qualifications
Minimum requirement of at least a good Grade 12
UK call center experience advantageous
1 – 2 years of Contact Center Experience
Experience if the fashion industry with
Essential Duties and Responsibilities:
Design, build and refine email communications that support internal and external digital campaigns and ongoing requests from the business.
Collabor
Job Description
We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of managers to create a customer centric and hi
About the Job
Job Description
The purpose of the Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective inci
About the Job
Job Description
Manages and oversees a team of call center agents.
Motivates and supports agents through feedback and communication.
Measures KPI’s like inbound calls,
About the Job
Job Description
Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to
About the Job
Job Description
An exciting opportunity for a Group Manager : Operations has just become available in one of our UK Campaigns. We are looking for professional, high performance
About the Job
Job Description
Key Responsibilities Will Include:
Facilitation Ensure thorough preparation for all facilitation activities: Facilitate accredited and non-accredited programmes
