AddressKnowledge Park 2, Heron Crescent Century City Cape Town, Western Cape 8001 South Africa
About WNS Global Services
Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations.
We have won numerous industry awards by delivering world-class Business Proces... read mores Outsourcing (BPO) services to major local and international players in the telecommunications, financial services and insurance, travel and leisure and utilities industries - some of our clients are among the biggest local and international players in their respective fields.
Listed on the New York Stock Exchange (NYSE: WNS), WNS (Holdings) Limited has more than 32,000 employees operating across 42 delivery centres in ten countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS manages the operations of more than 200 clients, many on the Fortune 500 list, across nine industry verticals.
DIFFERENTIATORS
• Proven operational delivery in SA since 2003
• State-of-the-art facilities and infrastructure
• Robust recruitment model and talent pipeline
• Workforce flexibility
• Flexible partnership approach
• Competitive and innovative pricing models
• Continual improvement initiatives
SOLUTIONS
• Customer Interaction Services
• Finance & Accounting
• Research & Analytics
• Human Resource Outsourcing
• Legal Process Outsourcing
• Transformation Solutions
• Procurement
• Risk Management
Job Description
Operational Management:
Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements.
Monitor performance metri
Job Description
Role Purpose
Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales deli
Job Description
JOB PURPOSE
The purpose of the position described herein is to lead all aspects of operational delivery and growth for our SA Insurance Accounts
As leader of this Operating
Job Description
The main purpose of this position as part of the senior management is to lead a team with specialist function.
You are customer & client facing & strive to deliver exce
Job Description
The main purpose of this position as part of the senior management is to lead a team with specialist function.
You are customer & client facing & strive to deliver
Job Description
PROFILE
Excellent communication and comprehension skills
Good business writing skills
Exposure and experience in working with the Airline Market
KEY SKILLS Excellent
Job Description
Key Responsibilities:
Proactively contact customers via telephone and in writing in order to drive collections
Work to agreed quality standards and agreed timescales
Respo
Job Description
Inbound Call Centre - General Enquiries, dealing with calls and emails from Ampath patients
Qualifications
Matric
12 months Call Center experience in PEP
Proven Pe
Job Description
An exciting development opportunity for an HRBP (CDP) has just become available. We are looking for a professional and influential team player, who can add significant value to t
Job Description
Role Purpose
To provide communications solutions to customers by promoting and matching products & services to customer needs.
To actively grow client markets, there
Job Description
Role description: Monitoring of agent queues and generate performance reports to identify performance trends
Collect and analyze data at regular intervals for reporting, as wel
Job Description
The purpose of this role is to provide facilities administrative support to the Business to ensure the effective day to day operations and business continuity in a safe environme
Job Description
The purpose of the Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management,
Job Description
The ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.
Experience working as a team Lead or Assistant Manager in BPO WFM departm
Job Description
Identification of opportunities followed with project execution to meet the agreed targets with clients
LEAN Six Sigma and Digital Transformation Project mentoring
Build cura
Job Description
Main purpose:
The main purpose of this role is to deliver against KPI targets and plans, through effective management of people and process. Create a positive learning environ
