AddressKnowledge Park 2, Heron Crescent Century City Cape Town, Western Cape 8001 South Africa
About WNS Global Services
Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations.
We have won numerous industry awards by delivering world-class Business Proces... read mores Outsourcing (BPO) services to major local and international players in the telecommunications, financial services and insurance, travel and leisure and utilities industries - some of our clients are among the biggest local and international players in their respective fields.
Listed on the New York Stock Exchange (NYSE: WNS), WNS (Holdings) Limited has more than 32,000 employees operating across 42 delivery centres in ten countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS manages the operations of more than 200 clients, many on the Fortune 500 list, across nine industry verticals.
DIFFERENTIATORS
• Proven operational delivery in SA since 2003
• State-of-the-art facilities and infrastructure
• Robust recruitment model and talent pipeline
• Workforce flexibility
• Flexible partnership approach
• Competitive and innovative pricing models
• Continual improvement initiatives
SOLUTIONS
• Customer Interaction Services
• Finance & Accounting
• Research & Analytics
• Human Resource Outsourcing
• Legal Process Outsourcing
• Transformation Solutions
• Procurement
• Risk Management
Job Description
Key Responsibility Areas: The CSA process phone transactions in Airline contact centers.
To provide customer service through issue resolution, request process and provide excel
Job Description
Key Responsibilities:
Proactively contact customers via telephone and in writing in order to drive collections
Work to agreed quality standards and agreed timescales
Respo
Job Description
Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the busines
Job Description
To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)
Key Responsibilities:
Conducting manual audit, vali
Job Description
Primary Job Duties & Responsibilities
Role involves handling inbound calls from customers/agents to resolve queries on their accounts
Role requires providing excellent c
Job Description
Key Responsibilities Areas
Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase th
Job Description
This role is responsible for handling inbound calls, providing accurate information, resolving concerns, and ensuring a positive experience while maintaining compliance with healthc
Job Description
To lead a team of Sales and Retentions associates in a customer centric and high-performance culture through effective management of people, metrics and projects, with the object
Job Description
The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal can
Job Description
Job Purpose and Role
As a Quality Leader in a global, multi-geo Business Process Management (BPM) operation, you will drive quality excellence and business transformation across
Job Description
Essential Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints.
Agents are also
Job Description
Receive incoming calls from international customers
Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situation
Main Purpose:
Sectional management for clients’ Accounts Payable (AP) function. Responsible to manage and oversee operations and financial related activities within the specified time fram
Main Purpose:
Transactional management for clients’ Accounts Payable (AP) function. Responsible for accurately processing, analysing, balancing and reconciling all financially related acti
Main Purpose:
Transactional management for clients’ Accounts Payable (AP) function. Responsible for accurately processing, analysing, balancing and reconciling all financially related acti
Main Purpose:
Transactional management for clients’ Accounts Payable (AP) function. Responsible for accurately processing, analysing, balancing and reconciling all financially related acti
