Front Office Manager at Pepperclub Hotel

JOB SPECIFICATIONS:

• Preferable grade 12 Certificate.
• Minimum of 2 years experience preferably in a 5* Hotel.
• Well spoken, written and verbal communication skills.
• Computer literate (Ms Office, Opera).
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

DUTIES AND RESPONSIBLITIES:

• Perform all front of house duties – meeting, greeting and attending to all needs of the guest.
• Assist with managing the switchboard.
• Ensure smooth guest check-in and check-out.
• Take all guest requests and take full responsibility to ensure that it is actioned in a timely manner.
• Assist with telephonic and walk-in reservations.
• Administer general petty cash and float as per Finance procedure.
• General office duties including correspondence, emails, filing, switchboards.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Well-groomed and professional.