Hospitality Jobs at Pepperclub Hotel

JOB SPECIFICATIONS:

• Preferable grade 12 Certificate.
• Minimum of 2 years experience preferably in a 5* Hotel.
• Well spoken, written and verbal communication skills.
• Computer literate (Ms Office, Opera).
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

DUTIES AND RESPONSIBLITIES:

• Perform all front of house duties – meeting, greeting and attending to all needs of the guest.
• Assist with managing the switchboard.
• Ensure smooth guest check-in and check-out.
• Take all guest requests and take full responsibility to ensure that it is actioned in a timely manner.
• Assist with telephonic and walk-in reservations.
• Administer general petty cash and float as per Finance procedure.
• General office duties including correspondence, emails, filing, switchboards.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Well-groomed and professional.

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JOB SPECIFICATIONS:

• An international Beauty therapy Certificate/ Somatology Diploma from ITEC or CIDESCO.
• 2-3 years of Hotel / Spa experience.
• Great previous retail track record.
• Ability to source new business.
• Ability to develop a regular client database.
• Required to work shifts and most weekends and public holidays.

JOB DESCRIPTION:

Main Duties/Responsibilities:

• Perform a variety of facial and body treatments including pedicures, massages and waxes.
• Promote and grow the retail and treatment sales.
• Dealing with Guest requests and Guest complaints.
• Be familiar with the stock and cleanliness standards.
• Assist in stock takes and admin of client records, indemnity forms, payments and follow up bookings.
• Keep up to date with trends and the competition.

Knowledge & Skills:

• To be responsible, reliable and dependable.
• To be passionate and professional.
• To be able to multitask.
• To always have a positive attitude and service orientated.
• To be able to communicate well with guests and staff.
• To be able to manage own time efficiently.
• Adhere to hygiene standards and health and safety regulations.
• Assist in the gym, sauna and pool facility.