Spa Manager at Pepperclub Hotel

JOB SPECIFICATIONS:

• An international Beauty therapy Certificate/ Somatology Diploma from ITEC or CIDESCO.
• 2-3 years of Hotel / Spa experience.
• Great previous retail track record.
• Ability to source new business.
• Ability to develop a regular client database.
• Required to work shifts and most weekends and public holidays.

JOB DESCRIPTION:

Main Duties/Responsibilities:

• Perform a variety of facial and body treatments including pedicures, massages and waxes.
• Promote and grow the retail and treatment sales.
• Dealing with Guest requests and Guest complaints.
• Be familiar with the stock and cleanliness standards.
• Assist in stock takes and admin of client records, indemnity forms, payments and follow up bookings.
• Keep up to date with trends and the competition.

Knowledge & Skills:

• To be responsible, reliable and dependable.
• To be passionate and professional.
• To be able to multitask.
• To always have a positive attitude and service orientated.
• To be able to communicate well with guests and staff.
• To be able to manage own time efficiently.
• Adhere to hygiene standards and health and safety regulations.
• Assist in the gym, sauna and pool facility.