AddressKnowledge Park 2, Heron Crescent Century City Cape Town, Western Cape 8001 South Africa
About WNS Global Services
Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations.
We have won numerous industry awards by delivering world-class Business Proces... read mores Outsourcing (BPO) services to major local and international players in the telecommunications, financial services and insurance, travel and leisure and utilities industries - some of our clients are among the biggest local and international players in their respective fields.
Listed on the New York Stock Exchange (NYSE: WNS), WNS (Holdings) Limited has more than 32,000 employees operating across 42 delivery centres in ten countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS manages the operations of more than 200 clients, many on the Fortune 500 list, across nine industry verticals.
DIFFERENTIATORS
• Proven operational delivery in SA since 2003
• State-of-the-art facilities and infrastructure
• Robust recruitment model and talent pipeline
• Workforce flexibility
• Flexible partnership approach
• Competitive and innovative pricing models
• Continual improvement initiatives
SOLUTIONS
• Customer Interaction Services
• Finance & Accounting
• Research & Analytics
• Human Resource Outsourcing
• Legal Process Outsourcing
• Transformation Solutions
• Procurement
• Risk Management
Job Description
Lead a team of qualified Chartered Accountants and finance professionals in Risk Management and Audit function, to ensure following:
1) Data collation to determine scope of
Job Description
The purpose of the Program Analyst role is to assist the IT manager in maintaining, implementing, and improving IT systems and to take leadership and ownership of customer relations
Job Description
The purpose of the Snr Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, f
Job Description
The main purpose of this position is to manage and monitor service levels and associate performance on the campaign. Work with the operation and business to ensure processed are
Job Description
We have a fantastic opportunity for outstanding individuals to be appointed as Assistant Manager within the Workforce Management department.
The key purpose of this role is
Job Description
Main purpose The main purpose of this position is to manage and monitor service levels and associate performance on the UK campaign by:
Ensuring the operation works
Job Description
This role exists to be the head of our Quality Function within WNS SA, responsible for the delivery of this function for all of the campaigns. The role is required to ensure that we
Job Description
Objective/Purpose:
The role is ideal for talented Call Centre Agents that enjoy speaking to customers and assisting them. Candidates will be dealing with motivated car sellers that
Job Description
The purpose of this role is to provide an efficient and effective recruitment service to the business as well as applicants.
• Actively source applicants
• Screen
Job Description
An exciting opportunity for a Team Leaders: Operations has just become available in our UK Campaign.
We are looking for professional, high performance individuals, with sound leade
Job Description
Objective/Purpose:
The role is ideal for talented Call Centre Agents that enjoy speaking to customers and assisting them. Candidates will be dealing with motivated car sellers that
Job Description
The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners,
Job Description
To enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tell
Job Description
The SQL Server DBA will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, to ensure the availability and consi
Job Description
The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits .
Job Description
Job Description
This role exists to be the Lead Manager of our Management Information & Business Intelligence team for one of the key business units within WNS SA. This could
Job Description
Role Purpose
To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profi
