Customer service Agent (E-commerce) South Africa - Cape Town at WNS Global Services

Qualifications

• Minimum requirement of at least a good Grade 12
• UK call center experience advantageous
• 1 – 2 years of Contact Center Experience
• Experience if the fashion industry with high end brands
• Excellent communications skills: clear and neutral accent
• Your language proficiency level means you can speak, listen and write fluently and independently
• You can work collaboratively in a global team using your brilliant communication skills for greater good
• You can resolve challenging situations
• You are able to maintain a friendly, warm and professional tone of voice during all interactions with customers
• You articulate the concept of luxury in every customer interaction by using formal, positive, and professional language.
• You can ask relevant probing questions to understand customer's needs: knowledge of open and closed questions differences and investigation process
• You can empathize with the customer’s problem/needs: acknowledgment and genuine interest in customers
• You can proactively provide solutions in a timely manner and spot potential issues before they escalate
• You are adept at client relationship building and able to deliver a personalized, impeccable customer service
• You are emotionally intelligent and can empathize and adapt accordingly to appreciate different perspectives
• You always put the customer first and priorities the need of the customer
• You can manage and proactively de-escalate difficult situation
• You are proficient with a desktop computer, Microsoft Word and Outlook
• You have strong IT literacy and an understanding of the digital world
• You multi-task to meet time-critical SLA's in today's dynamic retail environment
• You understand the function and the aim of the customer care industry.