Client Liaison Officer (C4) - Reference Number: CLO/KZN/15/05/24 at merSETA

Reference Number: CLO/KZN/15/05/24

Purpose: 

To facilitate and implement the merSETA Client Services strategy to ensure that a high level of client satisfaction is achieved, as well as to increase and improve the level of training and access to training in order to promote skills development and to redress imbalances.

Key Accountabilities and Responsibilities

The ideal candidate should be able to fulfill and perform the following 

key accountabilities and responsibilities:

•  Guide and support companies to develop, implement and monitor mandatory grants.
•  Support enterprises to comply with merSETA quality assurance and workplace approval policy to meet SAQA requirements.
•  Manage, promote and support participation in training partnerships and learning interventions according to set and agreed regional and individual targets.
•  Monitor all learning interventions to ensure continuous progress, guide and support employers where gaps have been identified.
•  Promote and support participation in merSETA project initiatives and services.
•  Plan and manage moderation of trade testing and assessments from time to time.
•  Support capacity building initiatives.
•  Prepare and submit reports to Client Relationship Manager.
•  Identify support and market:
•  In the development of best practice kits and packs
•  Sustainable community based programmes including rural and farm areas
•  Providers where there is need.
•  BBBEE
•  Build and develop relationships with all stakeholders in the region.

Qualifications, Experience, Knowledge and Skills

•  NQF Level 6 National Certificate in ODETP or National Diploma or equivalent NQF Level 6 qualification in Engineering Studies/Business Studies/Administration/Project
• Management/Human Resources Development/ Training
•  NQF Level 7 in Engineering Studies /Business Studies/Administration/ Project Management/
• Human Resource Development/ Training will be an advantage
•  Qualified Artisan will be an advantage
•  4 years exposure in client liaison environment with a good understanding of the technical environment related to manufacturing and engineering sector
•  5 years’ experience in a client liaison and technical environment with a solid direct training experience will be an advantage
•  Collaboration and project management skills
•  Management Control
•  Relationship Management
•  Computer Literacy
•  Excellent Time Management
•  Be able to work on his/her own as well as in a team
•  Attention to detail and High level of accuracy
•  Knowledge of industry
•  Ability to compile reports, presentation skills and problem-solving skills
•  High level of verbal and written communication skills
•  Knowledge of the Skills Development and related legislation
•  Knowledge of administration processes, procedures and practices
•  A valid driver’s license
•  Must have own legally registered transport in good condition