Call Centre Administrator Ref: CCA/09/2026 at National Credit Regulator (NCR)

Requirements:

• A suitable candidate must have a one year post matric qualification in Office Administration or equivalent qualification. 
• At least one (1) year experience in call center, customer service or administrative environment, or Grade 12 with (2) two years’ experience in call center, customer service or administrative environment 
• Debt Counselling Certificate will be an added advantage. 

Duties:

• Providing administrative support to the call centre. 
• Interface with consumers via calls, emails and in person consultations for purpose of resolving enquiries related to the NCA. 
• Process / assess enquiries received by the NCR in line with the NCA and internal policies. 
• Accurately capture details of enquiries received. 
• Maintaining functional filling of all assessed enquiries and ensure accuracy and completeness of records. 
• Compile daily, weekly or monthly reports. 

Knowledge:

• National Credit Act. 
• Customer service principles and engagement. 

Skills:

Skills and Competencies 

• Ability to work in a team driven environment. 
• Good organisational and time management skills. 
• Microsoft Office (Excel, Word, Outlook). 
• Effective Communications skills (verbal and written). 
• Customer relations. 
• Strong attention to detail. 
• Ability to multitask under pressure. 
• Data capturing accuracy.