Contract Jobs at National Credit Regulator (NCR)

Requirements:

• The successful candidate must have a degree / diploma in Finance, Compliance or Legal. 
• At least 2 years’ experience in a Regulatory / Credit industry. 
• Experience in complaints / dispute resolution processes will be an added advantage. 

Duties:

• Effective evaluation of complaints concerning allegations of non-compliance with the National Credit Act. 
• Implementation of internal complaints handling policies and procedures. 
• Provide and maintain a high level of quality work. 
• Report writing. 
• Maintain good relations with internal and external key stakeholders. 
• Participating in team activities aimed at improving customer satisfaction and departmental performance. 

Knowledge:

• National Credit Act. 
• Complaints resolution processes. 

Skills:

• Computer literacy. 
• Strong personal skills. 
• Team Player. 
• Excellent written and verbal communication skills. 
• Administrative and organisational skills. 
• Ability to work under immense pressure. 
• Conflict resolution and negotiation skills. 
• Results driven. 

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Requirements:

• A suitable candidate must have a one year post matric qualification in Office Administration or equivalent qualification. 
• At least one (1) year experience in call center, customer service or administrative environment, or Grade 12 with (2) two years’ experience in call center, customer service or administrative environment 
• Debt Counselling Certificate will be an added advantage. 

Duties:

• Providing administrative support to the call centre. 
• Interface with consumers via calls, emails and in person consultations for purpose of resolving enquiries related to the NCA. 
• Process / assess enquiries received by the NCR in line with the NCA and internal policies. 
• Accurately capture details of enquiries received. 
• Maintaining functional filling of all assessed enquiries and ensure accuracy and completeness of records. 
• Compile daily, weekly or monthly reports. 

Knowledge:

• National Credit Act. 
• Customer service principles and engagement. 

Skills:

Skills and Competencies 

• Ability to work in a team driven environment. 
• Good organisational and time management skills. 
• Microsoft Office (Excel, Word, Outlook). 
• Effective Communications skills (verbal and written). 
• Customer relations. 
• Strong attention to detail. 
• Ability to multitask under pressure. 
• Data capturing accuracy.