At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
ROLE REQUIREMENT
Ensure Commercial processes and procedures are created and adhered to.
Management of the quoting administrators.
Develop and implement pricing strategies for the
ROLE REQUIREMENT
Managing a team of engineers that cover all aspects of service Desk, Service Assurance and Provisioning.
This team manages a unique selection of cust
The Service analyst is allocated to provide a supporting function with the analytical services that are required by the Service Manager to support its allocated customer base. The Service Analys
The Customer Satisfaction Administrator plays a crucial role within the ITIL framework, ensuring that the organization's IT services meet or exceed customer expectations. This position is responsi
ROLE PURPOSE
Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 c
KEY ACTIVITIES
Co-ordinate the implementation of Network Infrastructure projects through the complete project lifecycle as well as the delivery of project deliverables (systems,
KEY ACTIVITIES
Build, manage, and set the direction of the Knowledge Management Framework and knowledge management team members.
Create, capture, organize, and assess kn
KEY ACTIVITIES
Promote the Incident Management process
Ensure the Incident Management process is used correctly
Provide management and other processes with strategic
ROLE PURPOSE
Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over
Overview
A RAN Configuration Analyst is responsible for implementing NMG (Network Management Group) changes that are related to hardware, software and systems within the Radio Access Network. Such
Job Description
The Service Delivery Manager (SDM) is responsible for service delivery management, contract management, and commercialization of Nexio customer contracts and service level agreement
KEY ACTIVITIES
To perform gap analysis and create Business requirement documentation based on the results of the analysis.
Facilitate JAD and information gathering sessions. Create busin
Job Description
The Assurance Engineer will have to provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC).
ROLE PURPOSE
The Senior Key Account Manager will facilitate growth in the contribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing customer engageme
ROLE REQUIREMENT
Perform an initial review of the Tender documents to establish the scope of work the Tender schedule and clarify any items that are unclear.
Determine the physical format fo
ROLE REQUIREMENT
The logging of all requests via telephone and email accurately into the Remedy System
Manage end to end all calls logged and providing updates to keep customers
In
ROLE REQUIREMENT
Provide first line support on all customer facing challenges and try and resolve on first call.
Gathering information through analytical trouble shooting or problem
ROLE REQUIREMENT
Provide insightful, timely and value-added input so that BU management teams see Decision Support as a key contributor
Develop credibility with segment (Region
