At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
ROLE PURPOSE
The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.
In general, the
ROLE PURPOSE
The Technical Officer is responsible for providing end-to-end technical support, fault resolution, and service assurance for Vodacom Business customers across multiple access techno
ROLE PURPOSE
The incumbent is responsible for the overall financial function and fiscal health of the organisation. This includes determining financial strategy, establishing financial and divid
ROLE PURPOSE
The Portfolio Manager: PMO provides strategic and operational leadership for the Project Management Office, ensuring the successful delivery of programs and projects aligned with or
ROLE PURPOSE
The Portfolio Manager: CSOC provides strategic and operational leadership for the Central Service Operations Centre, ensuring effective service delivery, operational efficiency, and
ROLE PURPOSE
The Portfolio Manager: Service Management leads the delivery and continuous improvement of managed services, ensuring effective service delivery, operational efficiency, high-qualit
ROLE PURPOSE
The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom Business Technology Solutions. This role supports proactive service management thr
Job Description
The key function of the role is to provide leadership, direction and resource stewardship to a team of senior account managers to drive sales revenue and margin goal attainment a
ROLE PURPOSE
The Technical Support Engineer (OT Remote Support) is responsible for delivering advanced frontline technical assistance for Operational Technology (OT) and Information Technology (
FUNCTION
The Service Management Manager ensures effective delivery, assurance, and end-to-end lifecycle management of Vodacom Business services across diverse technologies and customer segments.
ROLE PURPOSE
The Customer Satisfaction Administrator plays a crucial role within the ITIL framework, ensuring that the organisation's IT services meet or exceed customer expectations. This p
ROLE PURPOSE
The Service Analyst provides a critical support function. This role is responsible for analysing and enhancing service delivery across the organisation. Key responsibilities include
ROLE PURPOSE
Design and implement network solutions (VPNs, Hosting, SDWAN, Security and VOIP).
Act as an escalation point to resolve complex provisioning solutions. Problem diagnosis and a cle
ROLE PURPOSE
The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.
In genera
ROLE PURPOSE
The Incident Manager is responsible for managing the process to restore normal service operation as quickly as possible to minimize the impact on business operations. This role invo
ROLE PURPOSE
The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.
ROLE REQU
ROLE PURPOSE
The IT Asset and Configuration Manager is responsible for planning, tracking, control, analysis, and reporting of all hardware and software assets and configuration items. This role
ROLE PURPOSE
The purpose of this role is to support the development and execution of a real-time audit programme within the MSOC support organisation. The role is responsible for auditing the qu
