At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
ROLE PURPOSE
The Technical Support Engineer (OT Remote Support) is responsible for delivering advanced frontline technical assistance for Operational Technology (OT) and Information Technology (
FUNCTION
The Service Management Manager ensures effective delivery, assurance, and end-to-end lifecycle management of Vodacom Business services across diverse technologies and customer segments.
ROLE PURPOSE
The Customer Satisfaction Administrator plays a crucial role within the ITIL framework, ensuring that the organisation's IT services meet or exceed customer expectations. This p
ROLE PURPOSE
The Service Analyst provides a critical support function. This role is responsible for analysing and enhancing service delivery across the organisation. Key responsibilities include
ROLE PURPOSE
Design and implement network solutions (VPNs, Hosting, SDWAN, Security and VOIP).
Act as an escalation point to resolve complex provisioning solutions. Problem diagnosis and a cle
ROLE PURPOSE
The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.
In genera
ROLE PURPOSE
The Incident Manager is responsible for managing the process to restore normal service operation as quickly as possible to minimize the impact on business operations. This role invo
ROLE PURPOSE
The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.
ROLE REQU
ROLE PURPOSE
The IT Asset and Configuration Manager is responsible for planning, tracking, control, analysis, and reporting of all hardware and software assets and configuration items. This role
ROLE PURPOSE
The purpose of this role is to support the development and execution of a real-time audit programme within the MSOC support organisation. The role is responsible for auditing the qu
ROLE PURPOSE
The Billing Role is a key business delivery function as it is responsible for the billing processing, maintenance, and integrity of the billing information on the system, as well as
ROLE PURPOSE
The Problem Manager is accountable to the Problem Management Process Owner, Operations Manager and Service Manager in a virtual reporting structure and performs the day-to-day opera
ROLE PURPOSE
Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 20
ROLE PURPOSE
The knowledge manager will be responsible for the success of the knowledge management (KM) framework implemented across site operations and will drive continuous improvement of this
ROLE PURPOSE
The Asset & Configuration Administrator is responsible for facilitating the lifecycle management of IT assets and configurations within the organization. This includes tracking
ROLE PURPOSE
The Change Manager acts as a facilitator, responsible for the overall change management process. Enters the business needs, goals and objectives of the change and ensures they are a
ROLE PURPOSE
The Service Assurance Manger is responsible for Services provided to customers who are selected based on their high Service Level Agreements on their strategic value to the business
ROLE PURPOSE
The Trade Partner Support Administrator is responsible for providing day-to-day operational and administrative support to trade partners. The role ensures accurate processing of par
