Club-V Co-ordinator at Virgin Active South Africa

Your Purpose...

• To actively manage the budget and finances of Club-V
• To ensure accurate administration and reporting in the Club-V, using the Mntwana Box
• To achieve excellent monthly Assessment and Brand Standard scores, submitted on time each month – scores to be greater or equal to 85%.
• To achieve Health and Safety audit scores of 95% or more
• To maintain a quality product, deliver great classes and member service

Your Duties and Responsibilities...

• To ensure that children are kept entertained and active for the duration of their visit and are supervised at all times.
• To ensure the delivery of activities and camps are of a high standard and are well prepared.
• To ensure that access stats are timeously loaded on LSR.
• To ensure that complaints are dealt with effectively and confident feedback is given within 24 hours.
• To be able to provide examples of planned activities and activity rosters.
• To effectively manage sales budgets and targets – equal to or greater than 100%.
• To ensure that sales administration is in place to avoid expiring contracts.
• To proactively sell Club-V to prospective members and get referrals.
• To ensure that all relevant member documentation is received and cards are issued with photographs taken.
• To manage human resources to ensure happy staff and great member service.
• To hire staff who fit in to the Club-V DNA.
• To hire staff who fit into the FTE and salary bandings.
• To have regular one on ones, weekly meetings and lead staff, enabling development and growth.

Our Minimum Requirements...

We can't live without...

• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Management skills
• Knowledge of administration
• Basic Human Resources knowledge
• Basic customer service principles
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to learn and implement new juniors programmes

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 04 October 2026