Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
Your Purpose
- To change people’s lives for the better through wellness by delivering unreasonable hospitality and creating memorable member experiences.
- As Head Coach of the Virgin Active Chad Le Clos Swim Academy, you will lead the competitive swimming programme at club level, inspiring swimmers of all abilities to achieve their potential through structured, inclusive and engaging coaching.
- You will be responsible for creating a high-performance swimming environment while ensuring an exceptional member experience, strong swimmer progression and sustainable growth of the academy.
Your Duties & Responsibilities
- Lead and manage the competitive swimming programme at the club.
- Deliver the Virgin Active Chad Le Clos Swim Academy programme in line with academy, Virgin Active and CLEC standards.
- Coach and develop swimmers across the academy pathway, from entry-level squads through to Elite and Masters.
- Develop and implement effective training programmes aligned to the CLEC coaching framework.
- Monitor swimmer performance, progression, attendance and retention.
- Provide regular feedback and communication to swimmers and parents.
- Ensure swimmers are appropriately assessed, grouped and progressed according to ability and performance.
- Drive swimmer participation in galas, competitions, clinics and academy events.
- Lead, manage and develop assistant coaches and contractors within the programme.
- Manage coaching resources and contractor utilisation effectively.
- Work closely with the Club General Manager, Regional Coach and CLEC Operations Team to achieve programme and business objectives.
- Drive membership growth, revenue, occupancy and retention within the competitive swimming programme.
- Maintain accurate attendance, swimmer, programme and operational records using approved Virgin Active systems.
- Ensure compliance with all Health & Safety, safeguarding and operational requirements.
- Maintain the required professional presentation and brand standards as a representative of Virgin Active and the Chad Le Clos brand.
- Participate in required training, workshops, CPD and performance reviews.
- Contribute to a positive, collaborative and high-performance coaching culture.
- Take ownership of the overall performance and success of the swimming programme.
Our Minimum Requirements
We Can't Live Without…
- Matric / NSC Certificate.
- Swimming South Africa Level 1 Coaching Qualification or higher.
- Valid First Aid and CPR/AED certification.
- Minimum 2 years' swimming coaching experience, preferably within a club or academy environment.
- Experience coaching children and adults across multiple swimming levels.
- Demonstrated ability to deliver structured coaching programmes and measurable swimmer progression.
- Strong interpersonal and communication skills.
- Strong organisational and administrative skills.
- Understanding of pool safety, hygiene and safeguarding requirements.
- Ability to work under pressure and meet deadlines.
- Proactive approach with the ability to take initiative.
- Ability to work effectively with all levels of the business, from frontline employees to senior stakeholders.
- Ability to work with relevant business and operational systems.
We'd Like You To Have…
- Experience leading or managing a swimming programme.
- Experience managing or mentoring coaches and contractors.
- Ability to inspire and motivate individuals and teams.
- Strong commercial awareness and understanding of programme profitability.
- A genuine passion for changing people's lives through swimming and wellness.
- Adaptability and the ability to thrive in a fast-paced and changing environment.
- Curiosity and a willingness to learn, develop and grow.
- A winning mentality and commitment to achieving results.
- A growth mindset.
- Ability to work independently and take ownership.
- Strong decision-making skills and accountability.
- Action-oriented approach.
- Desire to create memorable experiences for members and swimmers.
We'd Love You To Have…
- Additional swimming or coaching qualifications.
- Competitive swimming or high-performance coaching experience.
- Strong knowledge of competitive swimming and swimmer development pathways.
- Wellness knowledge beyond traditional health club environments.
- High emotional intelligence and interpersonal skills.
- Ability to make quick, confident and effective decisions.
- Ability to work collaboratively across different teams and departments.
- Experience working with recognised swimming academies, clubs or high-performance programmes.
What Success Looks Like
Success in this role will be measured through:
Commercial Performance
- Swim membership growth against budget.
- Swim revenue against budget.
- Sustainable and profitable programme performance.
- Effective management of coaching and contractor costs.
Member & Swimmer Experience
- Strong swimmer retention.
- Positive parent and swimmer feedback.
- Consistent attendance and engagement.
- High-quality coaching and member interactions.
Swimmer Development
- Measurable improvement in swimmer performance.
- Improved personal bests and technical development.
- Increased gala participation and qualification.
- Progression of swimmers through the academy pathway.
Programme Performance
- Squad occupancy and attendance.
- Effective squad structures and scheduling.
- Consistent delivery of the academy curriculum.
- Accurate programme administration and reporting.
Leadership
- Effective management and development of coaches and contractors.
- Strong collaboration with Virgin Active, CLEC and club leadership.
- Consistent achievement of Health & Safety and Brand Standards.
- Ongoing professional development and CPD compliance.
Our Culture
We are looking for someone who:
- Puts people first.
- Takes ownership.
- Creates memorable experiences.
- Has a genuine passion for wellness and swimming.
- Wants to make a positive difference every day.
- Is ambitious and results-driven.
- Is curious and always looking to improve.
- Works collaboratively.
- Has a growth mindset.
- Is prepared to go above and beyond to achieve success.
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Your Purpose...
- The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.
Your Duties and Responsibilities...
- Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
- Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
- Abide by the Virgin Active sales processes and systems provided by Virgin Active.
- To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
- To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
- To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
- Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
- Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
- To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
- Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
- Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.
Our Minimum Requirements...
We can't live without...
- Matric qualification essential.
- Relevant tertiary qualification preferred (Sales and Marketing qualification).
- A minimum 2 years’ experience within the sales industry.
- Promotion and sales skills to sell the Virgin Active product and service effectively.
- Proven track record of sales performance.
- Plan daily activities to maximize results.
- The ability to build and maintain rapport with key customers and identify new opportunities.
- Telephone communication, and listening skills.
- Excellent communication interpersonal and leadership skills essential.
- Must be confident, polite and aware of the general matters taking place in the industry.
- Must be customer centric
- Must be able to analyse the market and use data to penetrate the market effectively.
- Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
- Understand and adhere to company systems and processes.
- Must have excellent client relationship building skills across all customer demographics.
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 30 September 2026
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Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
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Your Purpose...
- To actively manage the budget and finances of Club-V
- To ensure accurate administration and reporting in the Club-V, using the Mntwana Box
- To achieve excellent monthly Assessment and Brand Standard scores, submitted on time each month – scores to be greater or equal to 85%.
- To achieve Health and Safety audit scores of 95% or more
- To maintain a quality product, deliver great classes and member service
Your Duties and Responsibilities...
- To ensure that children are kept entertained and active for the duration of their visit and are supervised at all times.
- To ensure the delivery of activities and camps are of a high standard and are well prepared.
- To ensure that access stats are timeously loaded on LSR.
- To ensure that complaints are dealt with effectively and confident feedback is given within 24 hours.
- To be able to provide examples of planned activities and activity rosters.
- To effectively manage sales budgets and targets – equal to or greater than 100%.
- To ensure that sales administration is in place to avoid expiring contracts.
- To proactively sell Club-V to prospective members and get referrals.
- To ensure that all relevant member documentation is received and cards are issued with photographs taken.
- To manage human resources to ensure happy staff and great member service.
- To hire staff who fit in to the Club-V DNA.
- To hire staff who fit into the FTE and salary bandings.
- To have regular one on ones, weekly meetings and lead staff, enabling development and growth.
Our Minimum Requirements...
We can't live without...
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Management skills
- Knowledge of administration
- Basic Human Resources knowledge
- Basic customer service principles
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 04 October 2026
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Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- As a Senior Software Engineer, you will play a hands-on role in building and evolving our web platforms, integrations and shared engineering foundations.
- This is a senior individual contributor role for an engineer with strong front-end depth and full-stack capability, with particular strength in TypeScript, Next.js, React and Storybook.
Your Duties and Responsibilities...
- Design, build and maintain modern web applications, services and shared platform foundations using TypeScript, Next.js, React and related technologies.
- Deliver high-quality, scalable and maintainable code across core user journeys, content experiences, integrations and shared platform capabilities.
- Contribute to the evolution of a multi-market web platform, with reusable engineering patterns that balance global consistency with local flexibility.
- Build reusable components, patterns and standards that support a coherent and scalable design system.
- Work across the stack where needed, with confidence contributing to APIs, integrations, orchestration layers and broader platform concerns.
- Collaborate closely with Product and Design to translate requirements, prototypes and user needs into robust technical solutions.
- Contribute to CI/CD, automated testing and release practices that enable frequent, safe and reliable delivery.
Our Minimum Requirements...
We can’t live without…
- Solid experience building modern web applications in production environments.
- Strong hands-on experience with TypeScript, Next.js, React and Storybook.
- Demonstrable understanding of scalable, maintainable web architecture and component-driven development.
- Confidence working across APIs, integrations and shared platform or middle-tier services where needed.
- A strong commitment to automated testing, engineering quality and safe release practices.
- Experience contributing to CI/CD and modern software delivery practices.
- Good understanding of web performance, accessibility and SEO fundamentals.
- Experience working closely with Product and Design in cross-functional teams.
- Sound technical judgement and a pragmatic approach to balancing quality, pace and long-term maintainability.
- Strong communication and collaboration skills.
- Experience with headless CMS platforms, design systems, and multi-market digital platforms is desirable.
- Relevant degree or equivalent practical experience in software engineering, computer science or a related field.
- Able to work in line with Virgin Active’s agreed hybrid working patterns and ways of working (currently three days a week on-site).
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
go to method of application »
Your Purpose...
- The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.
Your Duties and Responsibilities...
- Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
- Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
- Abide by the Virgin Active sales processes and systems provided by Virgin Active.
- To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
- To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
- To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
- Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
- Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
- To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
- Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
- Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.
Our Minimum Requirements...
We can't live without...
- Matric qualification essential.
- Relevant tertiary qualification preferred (Sales and Marketing qualification).
- A minimum 2 years’ experience within the sales industry.
- Promotion and sales skills to sell the Virgin Active product and service effectively.
- Proven track record of sales performance.
- Plan daily activities to maximize results.
- The ability to build and maintain rapport with key customers and identify new opportunities.
- Telephone communication, and listening skills.
- Excellent communication interpersonal and leadership skills essential.
- Must be confident, polite and aware of the general matters taking place in the industry.
- Must be customer centric
- Must be able to analyse the market and use data to penetrate the market effectively.
- Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
- Understand and adhere to company systems and processes.
- Must have excellent client relationship building skills across all customer demographics.
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 30 September 2026
go to method of application »
Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
- This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 18 October 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- To bridge Product intent and technical delivery: supporting Product with the evidence and analysis needed to shape clear outcomes and high-level requirements, then translating those into detailed functional, process, system and data requirements so Engineering can build with clarity, and Product and Tech Leads can focus on leadership, decision-making and stakeholder management.
Your Duties and Responsibilities...
Discovery Support
- Supporting Product discovery with evidence, journey insight, data, and technical or process investigation where needed. Product remains accountable for defining the customer/business problem, opportunity and desired outcome
Requirements Definition
- The heart of the role: translating high-level Product requirements into detailed functional requirements, flows, stories, acceptance criteria, business rules, edge cases and NFRs in collaboration with Engineering.
Backlog ownership and refinement
- Owning backlog detail: refining and sequencing stories with Product and Engineering Leads, and running refinement sessions with engineers, so each release enters development ready to build.
Business Process Mapping
- Mapping current and future-state process logic where it affects delivery: operational steps, hand-offs, decisions, exceptions and change impacts. Primary working relationships are Product, Engineering, Architecture and Data, with clubs/contact centre/operations brought in for detailed process validation, and acting as the bridge between local/regional teams and the central product and engineering team so local needs are surfaced without fragmenting a shared platform.
Systems Mapping
- Tracing how changes move through systems, APIs and integrations — which system does what, where hand-offs happen, and what each event triggers downstream — including specifying request/response contracts, sequence flows and non-functional requirements, so implications are surfaced before build starts.
Data Mapping and Definition
- Defining and tracing data requirements — fields, sources, ownership, where data is created and mastered, how it is transformed, consumed and passed into downstream processes, and the quality expectations that apply.
Impact and Gap Analysis
- Identifying downstream impacts across systems, APIs/integrations, data, teams and processes. Flagging gaps, conflicts, dependencies and unowned areas to Product, Engineering and Delivery early.
Analysis for Prioritisation
- Analysis to support Product decision-making: quantifying volumes, failure points, options, trade-offs and likely implications so Product can make informed prioritisation decisions. Product remains accountable for prioritisation.
Documentation as an Asset
- Maintaining the definitive, current record of journeys, mappings, requirements, decisions and acceptance criteria so it is reusable by other squads rather than rebuilt each time
Validation
- Ensuring test scenarios cover agreed requirements, business rules, exceptions and downstream impacts, and confirming that what was built matches what was defined.
Defect and Production Investigation
- Investigating defects and production issues, reproducing behaviour and tracing root cause across app, API and downstream systems, so Engineering starts from an accurate diagnosis, not a guess.
Our Minimum Requirements...
We can’t live without…
- Experience as a Business/Systems Analyst, technical BA or Product Owner in a squad-embedded, agile product team — at least 5 years overall, including 3+ years in a technical or systems analysis role.
- Comfortable translating high-level product requirements into detailed functional requirements, user stories, acceptance criteria, business rules and edge cases, and running refinement sessions with engineers.
- Able to trace how a change moves through systems, APIs/integrations and data and to spot downstream impacts before build starts — including specifying request/response contracts, data mappings and error handling.
- Comfortable reading and reasoning about JSON, REST APIs and API documentation (testing endpoints with tools such as Postman), with working SQL knowledge for data investigation and validation.
- Confident mapping process and data — sources, ownership, transformation, consumption and the quality rules that apply.
- Strong collaboration with Engineering, Architecture and Data; comfortable being the day-to-day link between Product and the Tech Lead.
- Track record of producing documentation and specifications that squads and engineers actually reuse, using tools such as Jira and Confluence.
- Experience defining test scenarios and validating a build against agreed requirements.
- Bachelor's degree in a relevant field, or equivalent professional experience in business or systems analysis.
- Experience in membership, subscription, health and fitness, or retail platforms.
- Experience in a multi-country, multi-brand or multi-tenant product environment.
- Exposure to Azure services, particularly API Management, Service Bus or Functions.
- Exposure to mobile app delivery constraints — release cycles, app versioning, offline or degraded-connectivity behaviour.
- Prior experience working with external vendors and distributed or outsourced engineering teams.
- Exposure to data and AI product definition.
- Experience across member management journeys (join, amend, upgrade, freeze, cancel).
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
go to method of application »
Your Duties and Responsibilities...
- Plan each day and month to generate new leads, book new appointments, and present to customers to make sales to successfully reach and exceed a pre-defined sales target.
- Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
- Abide by the Virgin Active sales processes and systems provided by Virgin Active.
- To maintain up-to-date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
- To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
- To understand prospective members’ individual interests and requirements, build rapport, and match their interests and needs with our product.
- Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
- Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
- To review and analyse sales data and statistics, to plan effectively for the future, to increase sales and enhance our brand image.
- Participate in sales meetings by sharing best practices, ideas, and making recommendations to generate new leads, increase sales, etc.
- Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days, and corporate / community events, as well as in-club events as a Virgin Active brand ambassador.
Our Minimum Requirements...
We can't live without...
- A matric qualification is essential
- A minimum of one year of experience working with people (sales, retail, hospitality, etc.)
- Flexibility (Must be available to work weekends and shifts)
- Good written and verbal communication skills
- Must be computer literate
We'd like you to have...
- Adaptability (must be able to adapt to a fast-paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Energetic and confident
- Well-presented and well-groomed
- Self-motivated (you don't wait to be told what to do)
- Resilient (you don't give up after rejection)
- Driven by earning commission
- Agile, adaptable, and bold
- Intensely focused on having a high impact
- Team player
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 02 October 2026
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Your Purpose...
- To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
- To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
- The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active.
- The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.
Your Duties and Responsibilities...
Member Experience Management:
- Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
- Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
- Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
- Manage access and usage of the facilities in all areas
Support and Interaction with Members:
- Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
- Facilitate effective communication channels for member inquiries and concerns.
- Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.
Execution of Wellness Vision:
- Implement the established wellness philosophy and ensure all member experiences reflect this vision.
- Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.
Enhancement of Physical Spaces:
- Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
- Collaborate with facilities management to address any issues affecting member experience.
Social Wellness Program Implementation:
- Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
- Collaborate with facilities management to address any issues affecting member experience.
Community Engagement:
- Encourage social interaction among members to build a strong community within the club.
- Identify opportunities for partnerships with local wellness organizations to enhance member offerings.
Performance Monitoring:
- Monitor Service delivery through setting performance standards.
- Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
- Report regularly on the success of implemented initiatives to leadership.
People Management:
- Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
- Onboarding and retention of people.
- Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.
Our Minimum Requirements...
We can't live without...
- Matric\grade 12 qualification
- Qualification in sports management, health and wellness, business administration or related field advantageous
- Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
- Proven experience in digital engagement platforms
- Proven experience in managing member experiences, activations and events
- Background in wellness programs, community engagement or similar initiatives
- VASA Product Academy or Product Qualification
- Proactive Solution orientation
- Train the Trainer VASA
We’d like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 19 October 2026
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Your Purpose...
- To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
- Assisting with maintenance administration.
- The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.
Your Duties and Responsibilities...
COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED
- Check job book, fitness checklist and open/close MOD checklist for faults.
- Complete tasks from RAP sheet of brand standards and within time constraints.
- Attend to breakdowns/incidents as required and within turn around time.
- Receive instructions from daily meeting with Maintenance Technician/Manager.
- Carry out preventative maintenance and service plans.
- Be hands on in repair of all equipment, and premises (including outside of premises).
Complete daily tasks according to timelines and standards.
Work within all health & safety requirements.
- Good general housekeeping.
- Ensure cleanliness, hygienic, safe, tidy work areas.
- Correct storage of tools, consumables and equipment.
- To familiarise self with OSH Act.
- To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.
Assisting with Maintenance Administration
Complete stock control
- Monitor regularly used consumables
- Report need for replacement to management.
Assist with reports
- Complete pool logs.
- Complete downtime reports.
- Mark off completed tasks in job books.
- Complete standard checklists for preventative maintenance.
Our Minimum Requirements...
We can't live without...
- Matric
- 1-2 years experience in a similar role
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 19 October 2026
Method of Application
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