With 90 years of international experience, and nearly 50 years of local expertise in the South African market, Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risk of illness from cross contamination caused b... read morey poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
You can rest easy knowing that your local expert will take care of your pest and hygiene related problems safely and efficiently, whilst our Ambius division will ensure a welcoming and productive indoor workspace.
OneRISA
Rentokil Initial's Vision
Our vision is to be the best at what we do by doing what’s right for our colleagues and customers.
Rentokil Initial's Mission
Our mission is to provide high quality, reliable services to our customers, and to be the best environmental service provider in the country, thereby ensuring a healthier South Africa. Our mission is also to be a people-focused organisation, driving service excellence and continuously developing and growing our people and communities. We thus strive to service our clients using the right people doing the right things in the right way.
Taking a Safety-first approach to Servicing our Clients
Here at Rentokil Initial, we put safety first. We do this by ensuring that frequent refresher training is provided to all our staff in order to reinforce the importance of safety; not only to us, but to also to our customers and the communities we serve. We have developed a wealth of local capability and knowledge in our core business through the continuous development programs given to our employees in order to provide you with the best service.
The Diverse Skills and Background of our Employees and Communities we care for
As people are important to us, we take cognisance of the diverse skills and background of our employees. We discuss and address issues of concern in order to treat everyone with the respect and the fairness they deserve. This keystone also extends to the communities in which we work and care for. We thus have programs designed to grow our communities and we regularly participate in local community improvement initiatives.
Communicating with our Clients to Improve our Offering
In order to achieve and build all of the above, it is critical to keep communication channels open with our people, listening to and acting on what they tell us. By investing in our relationships with our customers, we work with you to deliver pest-free, hygienic and welcoming environments. Your valued feedback, together with constantly improving our products and services through innovation, research and development, allows us to provide you with an expert service that puts the health and safety of your family or colleagues first.
Rentokil Initial South Africa Jobs in South Africa
KEY WORK OUTPUTS & ACCOUNTABILITIES:
Maintaining and Updating Inventory Records
Keep accurate and up-to-date records of all inventory transactions and movements.
Update inventory databa
Requirements
A vacancy has arisen for 1 x Contact Center Agent UK
Rentokil Initial is a FTSE 100 Group with a small company feel. We are not your typical Call Centre - we want our staff
Key Responsibilities:
Your other duties will include:
Conducting site audits to ensure we have the right content in the right places
Having content in a suitable format for different device
KEY WORK OUTPUTS & ACCOUNTABILITIES
Provide quality pest control/management service in line with SOP and SWP
Achieve standards of productivity as set by the company
Follow route an
KEY WORK OUTPUTS & ACCOUNTABILITIES
Provide quality pest control/management service in line with SOP and SWP
Achieve standards of productivity as set by the company
Follow route an
KEY WORK OUTPUTS and ACCOUNTABILITY
Ensure that all mandatory training is delivered in line with existing policies & procedures.
Constantly review training processes to keep them relevant
KEY WORK OUTPUTS and ACCOUNTABILITIES
Ensuring delivery of constantly high quality of service
Taking responsibility for your team
Ensuring allocated work is completed daily
Communica
KEY WORK OUTPUTS and ACCOUNTABILITY
Financial Reporting and Analysis:
Daily, weekly and monthly reporting of operational and sales information along with regular performance reviews with oper
KEY WORK OUTPUTS and ACCOUNTABILITIES
Close and formalize deals between RI and customers with appropriate commercial arrangements.
Uses the sales tools in line with the agreed sales process to
QUALIFICATIONS, EXPERIENCE & SKILLS
Tertiary Education in a related field advantageous
Minimum of 5 years experience in a similar role
UK Customer Call Center experience essential
Evid
KEY WORK OUTPUTS & ACCOUNTABILITIES
Ideally you will have experience working in a call centre or customer service environment however this is not essential
Ability to work from home, this
KEY WORK OUTPUTS & ACCOUNTABILITIES
Service entire product range
To liaise with Service Leader
Complete daily work
Customer complaints
Achieving standards of productivity as set by t
KEY WORK OUTPUTS & ACCOUNTABILITIES
Agree individual and team service targets with Branch Manager in order to deliver the Branch’s / Company’s business goals.
Supervise a
QUALIFICATIONS, EXPERIENCE & SKILLS
Tertiary Education in a related field advantageous
Minimum of 5 years experience in a similar role
UK Customer Call Center experience essential
Evid
KEY WORK OUTPUTS and ACCOUNTABILITIES
Close and formalize deals between RI and customers with appropriate commercial arrangements.
Uses the sales tools in line with the agreed sales process to
KEY WORK OUTPUTS and ACCOUNTABILITIES
Close and formalize deals between RI and customers with appropriate commercial arrangements.
Uses the sales tools in line with the agreed sales process to
KEY WORK OUTPUTS and ACCOUNTABILITIES
Uses the sales tools in line with the agreed sales process to maintain and develop a sales pipeline and customer information.
Gain on the job operational
KEY WORK OUTPUTS & ACCOUNTABILITIES
Provide quality pest control/management service in line with SOP and SWP
Achieve standards of productivity as set by the company
Follow route an
