With 90 years of international experience, and nearly 50 years of local expertise in the South African market, Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risk of illness from cross contamination caused by poor hygiene. We enhance lives with services that protect ...
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The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field based sales colleagues and selling over the telephone where appropriate. Additionally to drive customer retention and service excellence by interacting with an existing customer base telephonically and conducting customer account reviews on them and identifying up and cross selling opportunities to retain and grow the portfolio.
Provide accurate and comprehensive information to prospective and existing customers and ensure accurate and rapid feedback is provided to the customer
Ensure that accurate notes are logged for every interaction with a client on the relevant and appropriate system and trackers
Regularly follow up on appointments, issues, leads, enquiries and quotes progress and communicate the status of this to the team, branch and customer if necessary.
Promote goods and services by telephone or electronic mail and working form lists of contacts or self generated opportunities
Create interest in goods and services, and seek a sale or agreement from the customer
Follow up with sales consultants on the status of prospects and leads and communicate and report on these to the team and the business
Arrange, process and despatch goods, services, information kits and brochures to customers
Arrange appointments for sales representatives and book these in their Google Calendars
Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
Maintain statistics of calls made and successes achieved and submit reports on activities and results as required.
Conduct Account Reviews as prescribed with existing customers to promote customer retention and growth of portfolio.
Answer telephone calls promptly to handle queries, complaints, escalations and follow up on these to ensure resolution.
Take ownership when handling customer queries and complaints with the aim to find resolution rapidly and at the point of first contact
Establish and maintain effective customer relationships by identifying and establishing customers’ needs, competently and demonstrate the benefits of RI's products and services by responding appropriately to a customer’s requirements.
Engage in discussions and negotiations with customers to reach a point of mutual agreement keeping commercial factors in mind.
Develop a customer portfolio plan ensuring time is allocated across all customers in relation to their overall value to RI.
Work alongside the support and operations team to ensure that all new and existing customers are set up, managed and serviced effectively.
Support the implementation of tactical sales plans in line with the company's and regions sales strategy for retention and sales
Keep up to date with competitor activity and report and escalate these to management.
Identify and qualify opportunities to sell new products or services and communicate these to the salesperson where appropriate.
Use the sales tools in line with the agreed sales process to maintain and develop pipeline and customer information.
Attend team meetings and contribute as necessary on own individual performance by being prepared for manager review meetings and sales activity reporting
Drive and support the activity and productivity of field sales colleagues by assisting to manage time effectively by ensuring their diary is maximised, up to date and accurate at all times.
AR review and follow up with clients to ensure payment received, populating SC calendar to review AR disputes
Requirements
Excellent communication skills (written/verbal/non-verbal)
Excellent and professional telephone manner
Computer Literacy (Google Docs, Excel, Word, PowerPoint)
Gmail
Yahoomail