Account Manager, ADE - Port Elizabeth at DSV

Computer Literacy

• Microsoft Office Suite
• CargoWise1

Job-Related Requirements

• Minimum of  2 years’ experience in  Freight Forwarding environment end to end process.
• Minimum of 2 years experience working in a client retention capacity.

Electives

• Client liaison
• Forwarding experience
• Proven track record of service excellence
• Experience in managing freight RFQ’s and tenders

Main Purpose of the Role

• To ensure all activities regarding the management of designated key accounts are executed and the assigned key account portfolio grows per the annual incentive scheme.

Duties & Responsibilities

DAILY

• Assist with any customer queries and work with operations in updating and resolving as required.
• Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or handcarrys.
• Updating and maintaining CRM system (MS Dyanmics).

WEEKLY

• Weekly operational meetings with customers.
• Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s).
• Facilitate operational meetings between client and DSV operational controllers.
• Identify opportunities for extension business growth/insurance/customs consultancy. 
• Keep Records on Microsoft Dynamics up to date with all meetings, leads, opportunities and client contact information.

MONTHLY

• Compiling monthly management reports and presenting to customers monthly
• Manager customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
• Maintaining and updating rate profiles
• Manage and resolve CSP surveys and feedback.
• Present opportunities for additional revenue and business growth within your designated customer portfolio.
• Managing the debtors with the client for queries, payments and payment terms.

OTHER DUTIES

• Customer dinners and general entertainment as and when required.
• Manage customer tenders and RFQ’s ensuring DSV re-secure existing business and gain additional lanes where possible.
• Manage and assist with ISV’s.
• Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.
• Manage annual price increase process.