Call Center Agent (Customer Support) Mr Price Money at Mr Price Group

JOB DESCRIPTION

• Our Customer Liaison is someone with a passion for our homeware brand who loves connecting with customers and playing a part in growing our brand. This person will be reporting into the Head of Marketing and will need to drive and execute the customer strategy in collaboration with Operations, Merchandise and Marketing departments to exceed customer expectations.

RESPONSIBILITIES

• Handling customer queries via telephone, email and social media
• Obtain, collate and analyse customer feedback through telephonic intercepts, store feedback research surveys and internal platforms in order to feedback trends and opportunities to relevant parties to formulate action plans
• Collaborate with the Digital Marketer dealing with social media platforms, in order to maximize the customer strategy
• Regular communication through internal broadcasts, monthly newsletter, instant messaging and other touch points with Ops, to ensure the customer is top of mind
• Communicate monthly customer strategy topics with Ops, to sustain the customer strategy

QUALIFICATIONS

• Grade 12 with 2 years admin/retail experience
• Strong communication skills
• Computer literacy
• Attention to detail
• Solid understanding of the Sheet Street Customer
• Analytical and the ability to develop action plans from reports/data regarding opportunities and risks regarding our customer strategy