Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations.
We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
Read more about this company
Team Leader Operations(Night Shift) - Century City
Deliver success against KPI targets and plans, through effective management of people.
Create a positive learning environment that empowers and develops the Customer Service Agents.
Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
Gathering information to analyze problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a “can do” attitude
Understands the Business in that you are aware of the business strategy, products, service and organizational structure.
Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
Organizes and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met
Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
Minimum Requirements
Minimum 24 month customer service experience, 12 month of which in leadership / supervisory position.
Qualifications
Matric or equivalent
Additional Information
24/7 Operational hours shifted between Monday and Sunday
Gmail
Yahoomail