Group Manager - Process Training at WNS Global Services

About the Job

Job Description
Key Responsibilities Will Include:

• Facilitation Ensure thorough preparation for all facilitation activities: Facilitate accredited and non-accredited programmes including completion and remediation of formative assessment activities
• Coach, guide and support learners including structure and quality of portfolios of evidence
• Complete accurate and detailed administration including attendance registers, annual training reports, learner feedback forms, facilitator reports
• Assessment and Moderation Conduct outcomes based assessment in compliance with the QMS and SETA requirements:
  • Evaluate summative assessments using the VACS assessment principles
  • Provide written and/or verbal feedback to the learners
  • Remediate assessments Conduct moderation of outcomes based assessments in compliance with the QMS and SETA regulations
  • Complete accurate and detailed administration including assessment feedback documents, assessor and moderator reports, portfolio tracking templates, learner results trackers
• Learning Impact Measurement Measure the impact of learning interventions:Complete, collect and capture learner feedback forms after facilitation Facilitate completion and capture Voice of the Learner feedback with learners four weeks after training per group respectively
• Compile and communicate ROI reports.Compile client reports
• Instructional Design Update existing learning material Quality assure existing content Ensure content is fit for purpose and manageable Contextualise case studies and activities to ensure relevance Ensure the assessment tools are valid and appropriate
• Project Management Plan and manage implementation of allocated projects within budget, time and resource parameters Maintain professional communication and relationships with clients, service providers and learnersIdentify, mitigate and escalate risksEnsure compliance with QMS, SETA regulations and applicable legislative requirements at all times Complete accurate and detailed administration including updated project plans, risk logs
• Evaluate formative assessments to determine learner progress and identify gaps during facilitation process
• Conduct assessments
• Give feedback and remediate assessments
• Compile facilitator, assessor and moderator reports
• Evaluate the effectiveness of learning interventions and make recommendations for improvement
• Report on insights and value add of learning interventions
• Design and develop learning materials and assessment tools aligned to learning outcomes
• Quality assure developed learning materials

Qualifications

• Matric/Grade 12 Certificate
• Relevant NQF 6 Qualification
• Facilitate learning using a variety of given methodologies 
• Conduct Outcomes Based Assessment 
• Conduct Moderation of Outcomes Based Assessment 
• Services SETA constituent registration as Assessor and Moderator

Additional Information

• Experience, knowledge, skills and attributes required: Minimum 5 years’ experience as a facilitator, with 3 years’ experience facilitating accredited learning programmes (in person and virtual facilitation)
• Minimum 2 years conducting assessment of accredited learning programmes.
• Computer literacy (MS Office) at an intermediate to advanced level
• Advanced proficiency in delivering high impact facilitation
• High proficiency in verbal and written EnglishStrong communication and interpersonal skills
• Exceptional planning, organising and time management skills
• High attention to detail and accuracy
• Advanced proficiency in conducting and moderating outcomes based assessments (preferable)
• The ability to adapt facilitation style to accommodate various learning styles and providing training a various platforms