Senior Operations Manager: Insurance Contact Centre - Night Shift at WNS Global Services

Job Description

Accountability & Responsibility:

• As part of the senior management team you lead a team of operational leaders.
• You are customer & client facing & strive to deliver excellent customer experience
• You drive continuous improvement experiments through your team & harvest ideas
• You manage costs & profitability through all available commercial levers
• You develop your people through effective coaching, performance management & drive a recognition culture
• You support your operations colleagues to exceed client expectations on all levels at all times
• You have robust & honest performance & behavioral conversations
• You drive compliance in everything you do You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism

What You'll Be Responsible For

• Operational Delivery
• Deliver Contractual & Commercial Performance People Management
• Create a High Performing, Highly Engaged Team Stakeholder Management
• Build Excellent Relationships, Internally & Externally, at all Levels
• Compliance & Governance
• Ensure Compliance to all Relevant Process & Regulatory Standards
• Innovation Drive Continuous Improvement & Create Value

Qualifications

• Relevant Tertiary Degree
• 5-7 Years Experience as an Operations Leader - preferably in an Insurance environment