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  • Posted: Sep 5, 2023
    Deadline: Not specified
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    Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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    Assistant Manager - Operations

    About the Job

    Job Description

    • Manages and oversees a team of call center agents.
    • Motivates and supports agents through feedback and communication.
    • Measures KPI’s like inbound calls, call waiting, and call abandonment.
    • Assists with taking agents’ calls if they can’t handle the workload.
    • Improves quality of results by recommending changes.
    • Provides product/service information by answering questions and offering assistance.
    • Keep track of employee attendance, and make sure work procedures are complied with.
    • Assist in hiring and onboarding new employees.
    • Prepares monthly and annual performance reports.
    • Creates targets and goals for improvement.
    • Should have Travel background and GDS background

    Qualifications

    • Grade 12

    Additional Information

    • Travel Background essential 
    • GDS or similar system knowledge

    Method of Application

    Interested and qualified? Go to WNS Global Services on jobs.smartrecruiters.com to apply

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