Administration Specialist – Operational Resilience at Old Mutual

Job Description

• This role provides specialised administrative and coordination support to the OML Group Operational Resilience function, including the Central Business Resilience and Crisis Management teams.
• The incumbent will leverage expertise in project coordination, reporting, and operational administration to support strategic delivery of the operational resilience objectives, ensure effective crisis response, and maintain operational continuity.
• The individual is accountable for achieving results through own efforts and plays a key role in embedding resilience practices across the organisation
• Business Portfolio: OML Group Technology & Transformation

Operational Resilience Support

• Assist in implementing Business Continuity Management (BCM) capabilities across business units.
• Maintain and update Business Continuity Plans (BCPs) and ensure compliance with organisational resilience policies.
• Support Operational Resilience testing (e.g., scenario exercises, simulations, and recovery drills).
• Track and report on resilience metrics and readiness status.

Crisis and Tactical Response Support

• Provide administrative and logistical support to Crisis Management Teams (CMT) during incidents and simulations.
• Act as liaison for emergency coordination, ensuring timely communication and documentation.
• Maintain crisis communication templates and escalation protocols.

Business Administration & Delivery Management

• Manage day-to-day administrative tasks, including document management (SharePoint, MS Teams), travel logistics, invoicing, and office operations.
• Coordinate team meetings, forums, and workshops, including minute-taking, action tracking, and attendance records.
• Support project delivery for resilience initiatives, including scheduling, resource tracking, and reporting.

Awareness & Engagement

• Assist in planning and executing resilience awareness campaigns and training sessions
• Prepare presentations, reports, and dashboards for internal stakeholders

Qualifications, Experience and Skill required

Qualifications

• Matric (Grade 12) – essential
• Project Management / Administration certification – advantageous
• Business Continuity and Crisis Management experience – advantageous

Experience

• Proven experience in administration and coordination roles
• Exposure to Operational Resilience, Business Continuity, and Crisis Management practices
• Experience in project coordination and delivery management

Skills

• Advanced computer proficiency in MS Word, Excel, PowerPoint, and Outlook
• Strong administrative and secretarial skills
• Excellent written and verbal communication skills
• Attention to detail and accuracy
• Ability to deal confidently with all levels of management and clients
• High degree of responsibility and personal accountability for deliverables
• Positive attitude, demonstrating strong customer and service ethic
• Professional integrity and respect for confidentiality
• Strong analytical and problem-solving skills
• Ability to work autonomously and proactively
• Adaptable, open-minded, and committed

Competencies

• Personal Mastery (continuous learning and development)
• Leading with Influence (ability to guide and influence stakeholders)
• Innovation (bringing fresh perspectives and ideas)
• Execution (delivering results effectively and on time)
• Customer First (service-oriented mindset)
• Collaborating (building strong relationships internally and externally)
• Teamwork (working effectively within a team environment)

Skills

• Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

• Directs Work
• Drives Results
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

• 22 December 2025