Vacancies at Virgin Active South Africa

Your Purpose....

• To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
• To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
• As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.

Your Duties and Responsibilities...

Complete preventative maintenance activities on the following equipment (but not limited to):

• Out of Warranty Fitness Equipment
• Swimming Pool/Spa Systems
• Heating Ventilation Air Conditioning Systems (HVAC)
• Hot and Cold-Water Systems
• All building preventative maintenance tasks
• Sauna
• Steam Rooms
• Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
• Respond to all emergency repairs. 
• Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
• Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
• Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
• Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
• Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
• Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
• Conduct Health and Safety Audits as directed by the business.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• Manage all utility consumption within the club.
• Investigate and resolve high water and electricity consumption.
• Address all state of repair Brand Standards concerns in a timely manner

Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.

• Maintenance Premises
• Maintenance Physical Plant
• Maintenance Pools
• Maintenance Water Hygiene
• Maintenance Grounds
• Maintenance Consumables
• Maintenance Health and Safety
• Society Expenses
• As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 
• Fulfil the duties of an HOD within club, which includes being an MOD within the club 
• Seek collaboration opportunities with fellow technical skilled colleagues within the region

Our Minimum Requirements...

We can't live without...

• Matric (NSC) qualification
• Advanced relevant Technical qualification
• Passion for maintenance and brand standards within clubs
• A minimum of 2-3 years proven maintenance experience
• Hands on experience of plumbing, electrical, HVAC, plant equipment
• Understands the importance of H&S
• Proven Experience in working independently.
• Working with Microsoft office suites, e.g. emails, word and excel
• Have a good understanding of utilities consumption
• Proven experience in managing maintenance costs
• Proven people management skills
• Proven experience in managing Health and Safety checks and processes

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

Knowledge of the following equipment in installation, maintenance and operation of:

• Chillers
• Evaporative and cooling towers
• Electronic controls
• General air-conditioning systems
• Building management systems
• General electrical (Medium voltage)
• Water treatment
• Hot water vessels
• Steam generators
• Saunas
• Pumps
• Valves
• Heat exchanges
• Sand filtration systems
• Plumbing
• Carpentry and Glazing
• Health and Safety knowledge

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exhibit strong verbal and written communication skills.
• Proven Interpersonal and management skills.
• Good financial/admin knowledge.
• Ability to plan effectively.
• Problem solving ability
• Multi-site experience

 Closing Date 19 March 2026

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Your Purpose...

• The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
• This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities...

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
• Retain members
• Build member relations
• Resolve complaints for each member or incident
• Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

• Promote safe exercise
• Manage member adherence to club rules and standards
• Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Administer First Aid (valid First Aid Level 1 certificate)
• Excellent relationship-building skills
• Problem-solving skills
• Good communication skills
• Ability to resolve conflict

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 22 March 2026

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 Your Purpose...

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• As a Commercial Manager, your role is to own and deliver on all ancillary commercial performance within the club. This includes Personal Training, Health Professional services, Swim, Club V, and any emerging ancillary products.
• You are accountable for revenue delivery, conversion performance, system integrity, contractor sustainability, and brand compliance, in line with the Non-Negotiable Commercial Product KPI framework.

Your Duties and Responsibilities...

Commercial Performance

• Drive commercial performance through effective margin and cost management.
• Execute on key metrics such as revenue growth, member retention, and service utilization.

Revenue Execution and Operational Delivery

• Lead the execution of ancillary revenue streams and ensuring seamless operational delivery.
• Oversee service-based commercial initiatives, including Personal Training, Health Professional services, Swim, Kids, and other evolving offerings.

Member Experience

• Ensure best-in-class member experiences by optimizing service delivery and engagement.
• Focus on enhancing the social wellness experience for members, fostering a supportive and engaging environment.

Workforce Development

• Recruit, develop, and retain high-performing Personal Trainers, Coaches, tenants and Health Professionals.
• Ensure continuous professional development and performance optimization of your team.

Operational Integration

• Ensure member-facing ancillary propositions as well as new ancillary initiatives are fully optimized.
• Maintain consistent engagement and operational integration through digital platforms, e.g. Virgin Active App and Flexer.

Focus Areas

• Margin Management: Optimize margins by managing costs effectively and maximizing revenue from ancillary services.
• Cost Management: Implement cost control measures to ensure financial efficiency and sustainability, e.g. occupancy of pools.
• Recruitment and Retention: Attract and retain top talent in Personal Training, Coaching, and Health Professional roles.
• Ancillary Demand: Marketing material and partnerships are appropriately used to generate demand and ensure commercial growth within the club.

Our Minimum Requirements...

We can’t live without… 

• Tertiary qualification in Fitness or equivalent.
• 3-4 years’ leadership experience in the fitness and wellness industry.
• 2+ years managing commercial KPIs, including Contractor management and revenue streams.
• Strong financial and commercial acumen with data fluency.
• Proven experience in recruitment, onboarding, and coaching.
• Proficiency with operational requirements and reporting systems.
• Strong influencing, relationship-building, and stakeholder engagement ability.

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes

Operational & leadership Skills Required:

• Attention to Detail, noticing the small things
• Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems

Closing Date 23 March 2026 

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Your Purpose...

• To make exercise irresistible
• To, on a monthly basis, deliver club sales results in line with, or exceeding, budget.
• To create and maintain high performing sales team, to achieve our customer acquisition and revenue growth targets. This means the role will be responsible for maximizing our sales team potential through, couching, and adjusting the sales plans as needed, to ensure the desired result is achieved.

Your Duties and Responsibilities...

• To achieve growth and consistently achieve on sales targets by successfully leading the sales team.
• Achieve sales objectives by making recommendations to sales plans and reviews, preparing, and completing action plans for the sales team, and coaching the team for successful delivery.
• Implementing customer-service standards; resolving queries; completing audits; identifying trends and implementing change, as needed.
• Maintain and develop a high-performance sales team with the focus on accomplishing sales objectives by leading, developing, couching, and mentoring; communication job expectations; planning, monitoring, and reviewing job contributions; developing and reviewing compensation actions; enforcing policies and procedures, etc.
• Performing administrative and all management functions in the line with daily, monthly, and quarterly deadlines.
• Performing manager on duty (MOD) duties (Fitness and Fitness Plus only, other club types as required)
• Selling memberships to achieve the set monthly budget and sales goals.
• Completing all administrative procedures as required by the company.
• Will need to proactively identify opportunities, and market Virgin Active memberships to the community surrounding the clubs and / or corporate organisations.
• Will be required to actively follow up on leads provided in club and surrounds Maintain the sprint backlogs with the Scrum teams.
• Monitoring deliverables and ensuring timely completion of projects.

Our Minimum Requirements...

We can't live without...

• Matric Certificate
• Relevant tertiary qualification advantageous
• At least 2 years’ experience within a sales management role, i.e., managing a sales team.
• At least 4 years’ previous experience within the sales environment (similar industry preferable)/ sales consultant role
• Must be able to show a proven, successful track record in a solution sale environment.
• Must be highly numerate, financially astute and be able to understand budgeting processes.
• Must have proven knowledge of Financial reports, e.g., P&L
• Excellent analytical and organizational skills
• Must know how to negotiate and close deals under pressure.
• Successfully completed Pro – active Sales Manager training (Internal Candidates)

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 31 March 2026

go to method of application »

Your Purpose...

• To make exercise irresistible
• To, on a monthly basis, deliver club sales results in line with, or exceeding, budget.
• To create and maintain high performing sales team, to achieve our customer acquisition and revenue growth targets. This means the role will be responsible for maximizing our sales team potential through, couching, and adjusting the sales plans as needed, to ensure the desired result is achieved.

Your Duties and Responsibilities...

• To achieve growth and consistently achieve on sales targets by successfully leading the sales team.
• Achieve sales objectives by making recommendations to sales plans and reviews, preparing, and completing action plans for the sales team, and coaching the team for successful delivery.
• Implementing customer-service standards; resolving queries; completing audits; identifying trends and implementing change, as needed.
• Maintain and develop a high-performance sales team with the focus on accomplishing sales objectives by leading, developing, couching, and mentoring; communication job expectations; planning, monitoring, and reviewing job contributions; developing and reviewing compensation actions; enforcing policies and procedures, etc.
• Performing administrative and all management functions in the line with daily, monthly, and quarterly deadlines.
• Performing manager on duty (MOD) duties (Fitness and Fitness Plus only, other club types as required)
• Selling memberships to achieve the set monthly budget and sales goals.
• Completing all administrative procedures as required by the company.
• Will need to proactively identify opportunities, and market Virgin Active memberships to the community surrounding the clubs and / or corporate organisations.
• Will be required to actively follow up on leads provided in club and surrounds Maintain the sprint backlogs with the Scrum teams.
• Monitoring deliverables and ensuring timely completion of projects.

Our Minimum Requirements...

We can't live without...

• Matric Certificate
• Relevant tertiary qualification advantageous
• At least 2 years’ experience within a sales management role, i.e., managing a sales team.
• At least 4 years’ previous experience within the sales environment (similar industry preferable)/ sales consultant role
• Must be able to show a proven, successful track record in a solution sale environment.
• Must be highly numerate, financially astute and be able to understand budgeting processes.
• Must have proven knowledge of Financial reports, e.g., P&L
• Excellent analytical and organizational skills
• Must know how to negotiate and close deals under pressure.
• Successfully completed Pro – active Sales Manager training (Internal Candidates)

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 31 March 2026

go to method of application »

Your Purpose...

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• We are looking for an experienced Events Manager to lead the planning, coordination, and operational delivery of events across a multi-site organization.
• The role sits within the Marketing team based in Cape Town and is responsible for translating marketing strategies into high-quality, well-executed events that drive brand engagement and commercial outcomes.
• This role is heavily focused on execution, logistics, vendor management, and cross-site coordination, ensuring events are delivered consistently, on time, and within budget.

Your Duties and Responsibilities...

Event Planning & Execution

• Plan, coordinate, and execute events across multiple locations including launches, activations, community events, and internal functions.
• Develop event timelines, run sheets, and operational plans for each event.
• Manage on-site event delivery, ensuring smooth execution and troubleshooting when needed.

Multi-Site Coordination

• Work with site managers and local teams to plan and implement events aligned with marketing campaigns.
• Ensure consistent event standards and brand experience across all locations.
• Manage event calendars across sites to avoid clashes and maximize impact.

Vendor & Supplier Management

• Source and manage external vendors including venues, production, catering, equipment hire, and entertainment.
• Negotiate contracts and manage supplier relationships.
• Oversee logistics including setup, breakdown, transport, and staffing.

Budget & Operations

• Develop and manage event budgets and track spend.
• Ensure events are delivered within budget and with strong ROI.
• Manage procurement and approval processes.

Marketing Collaboration

• Work closely with the Marketing team and business stakeholders to align events with campaign objectives.
• Coordinate event marketing materials, branding, and promotional activity.
• Provide feedback and post-event reporting on performance.

Reporting & Evaluation

• Track event performance including attendance, engagement, and marketing impact.
• Produce post-event reports and insights to improve future events.

Our Minimum Requirements...

We can’t live without…

• 4–7+ year’s experience in event management or event operations
• Proven experience executing large-scale or multi-site events
• Strong logistics, project management, and vendor coordination skills
• Ability to manage multiple events simultaneously
• Experience working within marketing teams or brand activations
• Strong budgeting and operational planning skills
• Willingness to travel between sites and work events when required
• Willingness to work after hours as required
• Highly organized and detail-oriented
• Strong operational mindset
• Calm under pressure during live events
• Excellent stakeholder management skills
• Problem-solver with strong execution ability

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes

Operational & leadership Skills Required:

• Attention to Detail, noticing the small things
• Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems

 Closing Date 20 March 2026