Jobs at Beekman Group

Key Competencies & Personal Attributes:

• Plan, set up, promote, facilitate and arrange Children’s, Adults and family entertainment, games and activities
• Facilitate and arrange all and any entertainment and promotional activities & events
• Handle all guest queries including information on promotions, functions, events, and general questions about the Resort
• Communicate all necessary and correct information in a professional manner
• Record and communicate all guests comments & complaints
• To be pro-active and use initiative with customer service and complaints
• Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area and especially with regard to all guest entertainment facilities & equipment
• Up sell all Resort areas
• Set-up and lead entertainment events
• Planning of new entertainment programmes
• Basic face-painting skills will be advantageous
• Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
• Responsible for and to ensure that pleasant, friendly and helpful behaviour is maintained at all times
• Have a thorough knowledge of all facilities and services offered by the Resort
• Provide courteous and efficient service to all guests
• Maintain at all times the highest standard of appearance and skills, according to Company Policy
• Ensure a professional image at all times
• To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures
• Experience in Children’s camps, Hotels and Resorts entertainment
• Leading kids and family games and activities
• Computer literacy and Audio-visual expertise
• Crisis management
• High energy levels with a passion for working with the public & particularly children
• Prepared to work outside of normal office hours which includes, public holidays and weekends
• Work during high season periods
• Work within a multi-cultural environment including multi genders
• Flexibility & Patience
• Valid Driver’s Licence will be advantageous

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Key Performance Areas: To provide assistance with all Reception / Front Office duties as well as dealing with all resort visitors & guests including but not limited to:

• Welcoming resort visitors and checking in and out of guests
• Handling guest queries, requests and complaints and management of guest relations
• Management of guest accounts including the handling of income & payments of all types, including cash
• General office administration, telephone, reservations, reception
• Communication and liaison with external, associated parties
• Interaction & liaison with all departments and areas including outsourced functions

Minimum Qualifications and Experience:

• Previous Reception experience in the Hospitality / Service industry
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems
• Excellent administration and interpersonal skills
• Basic financial management skills including the ability to handle billing and payments including cash transactions

Key Competencies and Personal Attributes:

• Desire and ability to work in a service industry
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, standby shifts, working on week-ends and public holidays
• Valid drivers licence will be an advantage.