Jobs at Netstar

Responsbilities

Team Management

• Monitor and manage team and their allocated productivity in line with SLA mandate.
• Manage team tasks on allocated task managers in line with SLA mandate.
• Ensure staff compliance to divisional and organizational processes, procedures and policies.

External Monitoring

• Monitor customer sites and ensure maximum uptime to perform appropriate downloads.

Systems and Distribution Channels

• Manage and monitor team’s data integrity and compliance on internal and external platforms and distribution channels.

Quality Assurance

• Ensure Quality assurance checks are completed and communicated to team members and coach rectify where required.

Queries

• Assist and complete allocated queries received from internal and external customers and delegate where necessary.

Reporting

• Complete daily, weekly, and monthly reports for internal and external stakeholders and distribute accordingly.

Requirements

• Matric. Certificate or similar in Team leadership. 2 Years minimum in team leadership role. Advanced Microsoft Office Experience.

Advantageous

• Microsoft BI report creating Microsoft Access database creating and management.
• Personality
• Self-driven
• Self Motivator
• Strong leadership skills.

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About the job

• Plans, organize, directs, control and coordinate the pre-legal, legal and bad debt collection activities within the organization by analyzing the book constantly, identify trends or changes with a view to pre-empting problems and developing innovative counter actions which will prevent loss to the business.

Responsibilities

• Initiate, develop and implement appropriate collection and recovery strategies with long term effectiveness.
• Ensure that attorneys adhere to all conditions as per negotiated Service Level Agreements.
• Oversee and control the panel of Attorneys / call centre’s under his/her control ensuring that collection targets are met on a monthly basis.
• Supervise normal credit control functions under his/her control including allocations, debit- and credit balances etc.
• Meet with problematic debtors.
• Training of staff.
• Authorization of financial documents, journals, debit and/or credit notes within mandate.
• Ensure that all policies and procedures of the department/company are adhered to.
• Manage the relevant department’s collection targets on a daily/weekly/monthly basis.
• Manage the department’s target with regards to normalized accounts and ensure that all normalized accounts are identified, activated and transferred back to credit control.
• Oversee and control the top 40 legal accounts under his/her control (Including those of Supervisors) ensuring that relevant risks are identified and reported to Senior Manager: Legal Credit.
• Prepare monthly handover files (New instructions) to attorneys/ pre-legal and bad debt call centre’s in accordance with prescribed format provided.
• Prepare monthly debit order resubmission files in accordance with prescribed format provided.
• Prepare bulk update requests as and when necessary in accordance with company policy.
• Calculate/prepare and submit monthly incentives for department in accordance with company policy.
• Manage, control and oversee the monthly legal handovers received from credit control. Ensure that systems are updated with the relevant process statuses.
• Provide supervisors with the necessary support with regards to difficult debtors.
• Oversee and control the accounts under his/her control ensuring that legal credit controllers work on all accounts at least every 14 days.
• Check and authorize (within mandate) the relevant financial documents received from legal credit controllers on a daily basis.
• Check all invoices for correctness and ensure that supervisor/s provide all relevant invoices for payment received from attorneys, pre-legal and bad debt call centre’s on a weekly basis and authorize for payment..
• Manage, control and ensure that all payments received from attorneys, pre-legal and bad debt call centre’s are captured from suspense account onto the debtor’s accounts within 24 hours of receipt there off.

Age Analysis: Ensure that:

• There are no unallocated credit balances older than 30 days as at month end. (Invoices wrt damages to be raised on a daily basis),
• There are no debit balances older than 30 days on all relevant sub segments (Bad Debt).
• There is no active billing on legal/Bad debt accounts.
• Any ad hoc requests as per General Manager: Legal Credit.

Qualifications and Experience 

• Bachelor's Degree in Law
• 4+ years in high volume legal credit collections 
• Managing a team
• Advance excel