Jobs at PricewaterhouseCoopers (PwC)

• As a management consulting generalist at PwC, you will play a vital role in helping clients optimise their operations, improve performance, and achieve strategic objectives. Your work may include analysing business data, developing strategies, supporting management teams, collaborating across teams, optimising tools and technology, improving organisational performance, monitoring compliance, and/or managing change.
• Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

Role Summary: 

• Our new South Africa Delivery Centre is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.
• We are looking for future leaders who bring in-depth market experience, who see technology to enable and drive human innovation and who want to lead, develop and bring together a community of solvers, to tackle the biggest challenges in society. As a leader in PwC, you will build teams, develop future leaders and inspire a generation of problem-solving professionals who will work with some of the biggest clients in the world.
• If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with and lead teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives. 
• As the COO, you will be responsible for providing collaborative leadership in SATIC. The COO will be responsible for overseeing SATIC’s operations. You will be responsible for making sure that effective operational procedures are in place. This will include the timely and accurate provision of information on capabilities as they are acquired and the active monitoring of availability and utilisation in support of regular reporting. You will be working as part of the executive team to fulfil the operations of SATIC’s business goals. You will formulate SATIC’s operations strategy, driving change and ensuring the business is performing to the best of its  ability.
• Finally, you will play an active role in the development of relationships across the different territories to promote the capabilities of SATIC and identify growth opportunities to be considered by the SATIC board.

Qualifications /Certifications required:

• Bachelor’s degree in Business Administration, Management, Operations, or a related field. An MBA or other advanced degree is preferred.

Experience required:

• 10+ years of experience in operations management, with a track record of leadership within a similar industry.
• Strong analytical and strategic thinking skills.
• Proven ability in managing complex projects and driving organisational change.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated leadership abilities with a focus on team development and culture building.
• Proficient in using technology and software for operational management and analysis.

Responsibilities of role:

Strategic Leadership:

• Develop and implement operational strategies that align with the SATIC’s overall goals and objectives.
• Collaborate with the executive team to define and execute business plans.

Operational Management: 

• Oversee daily operations across all business units, ensuring efficient workflow and productivity.
• Ensure the implementation of generally accepted practices to enhance operational effectiveness.

Marketing and Communications

• Oversee all marketing and communication initiatives (internal and external) and implement sound business practices.
• Work closely with the PwC Marketing department.

Financial Performance:

• Manage resource allocation.
• Analyze financial reports where required, identifying trends and areas for improvement.
• Contribute to the development and management of portions of the SATIC budget.

Process Improvement:

• Continuously evaluate and improve operational processes and systems. Implement innovative solutions to enhance efficiency and drive growth.

Team Leadership:

• Provide leadership and mentoring to reporting structures.
• Foster a culture of collaboration and high performance within teams.

Risk Management:

• Identify operational risks and develop strategies for mitigation.
• Ensure compliance with industry regulations and company policies.

Customer Experience:

• Focus on improving customer satisfaction and service delivery.
• Use customer feedback to guide service enhancements and operational changes.

Cross-Functional Collaboration: 

• Coordinate with other executives to ensure alignment and support of strategic initiatives.
• Facilitate communication and cooperation between business units.

Performance Monitoring:

• Establish KPIs for operational performance and monitor achievements.
• Develop reports and presentations on operational effectiveness for stakeholders and the Board.

Implementation of ISO and quality requirements

Skill sets required:

• Ability to inspire and motivate teams.
• Strong mentoring and talent development skills.
• Ability to anticipate future challenges and opportunities and plan accordingly. Ability to streamline and enhance operational efficiency.
• Strong problem-solving abilities and the capacity to analyse complex situations.
• Ability to use data-driven insights to optimise business processes.
• Excellent oral and written communication abilities.
• Skilled in negotiating and presenting ideas clearly and persuasively.
• Ability to build strong relationships with stakeholders across the organization. Skilled in conflict resolution and fostering a collaborative work environment.
• Ability to implement new strategies and processes effectively.
• Industry experience required:
• Delivery centre experience and / or experience in Professional Services

go to method of application »

Summary: 

• This role is responsible for leading the Data Cluster’s strategic execution, service delivery, and innovation agenda. The incumbent will collaborate with the Business Services Lead and cross-functional stakeholders to ensure data privacy compliance, enable analytics capabilities, and foster a culture of data-driven decision-making. 

Qualifications / Certifications required: 

• Bachelor’s degree in data science, information systems, business analytics, or a related field. 
• A master’s degree or relevant certifications (e.g., CDMP, CIPP, PMP) is advantageous 

Experience required: 

• 5–7 years in data governance, analytics, or data management roles, preferably within professional services or shared services environments. 
• Proven experience in implementing data privacy frameworks (e.g., GDPR, POPIA) and managing compliance audits. 
• Strong understanding of data lifecycle management, data quality frameworks, and analytics platforms. 
• Demonstrated ability to lead cross-functional teams and manage complex data initiatives. 
• Experience with data visualization tools (e.g., Power BI, Tableau) and data platforms (e.g., Azure, Snowflake) is highly desirable. 
• High adaptability to fast-paced, evolving environments. 
• Strong understanding of workforce and learning management principles and experience applying them in a business context. 
• Demonstrated ability to lead and manage diverse teams effectively. 
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels. 
• Experience in the introduction and management of HR automation and AI tools is highly desirable. 
• High adaptability to fast-paced environments and evolving industry dynamics. 
• Demonstrated leadership of diverse, cross-territory teams 
• Experience with automation and AI tools is highly desirable 
• Demonstrated ability to manage competing priorities across operational and strategic domains. 

Responsibilities of role: 

Data Quality & Lifecycle Management 

• Collaborate with data stewards and system owners to maintain high standards of data quality, access control, and lifecycle management. 

Analytics & Insights Delivery 

• Guide the team in designing and delivering dashboards, reports, and predictive models that support strategic decision-making. 

Service and Territory Expansion 

• Identify and pursue opportunities to expand data services across territories. 
• Align team capabilities with emerging business needs. 
• Map team skills to potential service offerings 

Stakeholder Engagement 

• Maintain regular cadence with territory stakeholders 
• Manage client relationships and ensure alignment with strategic goals 

Service Onboarding 

• Oversee onboarding of new services into the cluster 
• Streamline processes and ensure quality integration 

Career Planning 

• Support team leads in career development initiatives 
• Ensure skills mapping and alignment with growth objectives 
• Ensure Succession planning for key roles 

Reporting 

• Provide monthly performance, quality assurance and strategic progress reports to the Business Services Steerco 

Strategy Execution & Industry/ Service Awareness 

• Drive execution of strategic initiatives in alignment with SATIC goals 
• Stay informed on emerging trends in data governance, analytics, and AI. 
• Translate industry insights into actionable strategies that enhance service quality and consistency. 
• Promote alignment of service delivery with global best practices and evolving client expectations. 

Automation and AI Introduction 

• Lead integration of automation and AI to improve efficiency 
• Promote adoption of innovative tools and methodologies 

Risk Management 

• Identify and mitigate risks within the cluster 
• Implement risk assessment protocols to ensure continuity 

Leadership and Collaboration 

• Foster a culture of collaboration and continuous improvement 

Innovation and Continuous Improvement 

• Promote best practices and new technologies 
• Drive a culture of innovation and operational excellence 

Desirable skill sets  include: 

• Strategic thinking and execution 
• Strong communication and stakeholder engagement 
• Operational and project management 
• Analytical and problem-solving skills 
• Stronge people leadership experience 
• Adept in identifying innovative opportunities  

Role related attributes: 

• Detail-oriented and results-driven 
• Proactive, adaptable, and solution-focused 
• Comfortable working with ambiguity and managing change 
• Culturally competent with a global mindset 
• High integrity and professional accountability 
• High levels of resilience 
• Self-starters