Data and Insights Manager at PricewaterhouseCoopers (PwC)

Summary: 

• This role is responsible for leading the Data Cluster’s strategic execution, service delivery, and innovation agenda. The incumbent will collaborate with the Business Services Lead and cross-functional stakeholders to ensure data privacy compliance, enable analytics capabilities, and foster a culture of data-driven decision-making. 

Qualifications / Certifications required: 

• Bachelor’s degree in data science, information systems, business analytics, or a related field. 
• A master’s degree or relevant certifications (e.g., CDMP, CIPP, PMP) is advantageous 

Experience required: 

• 5–7 years in data governance, analytics, or data management roles, preferably within professional services or shared services environments. 
• Proven experience in implementing data privacy frameworks (e.g., GDPR, POPIA) and managing compliance audits. 
• Strong understanding of data lifecycle management, data quality frameworks, and analytics platforms. 
• Demonstrated ability to lead cross-functional teams and manage complex data initiatives. 
• Experience with data visualization tools (e.g., Power BI, Tableau) and data platforms (e.g., Azure, Snowflake) is highly desirable. 
• High adaptability to fast-paced, evolving environments. 
• Strong understanding of workforce and learning management principles and experience applying them in a business context. 
• Demonstrated ability to lead and manage diverse teams effectively. 
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels. 
• Experience in the introduction and management of HR automation and AI tools is highly desirable. 
• High adaptability to fast-paced environments and evolving industry dynamics. 
• Demonstrated leadership of diverse, cross-territory teams 
• Experience with automation and AI tools is highly desirable 
• Demonstrated ability to manage competing priorities across operational and strategic domains. 

Responsibilities of role: 

Data Quality & Lifecycle Management 

• Collaborate with data stewards and system owners to maintain high standards of data quality, access control, and lifecycle management. 

Analytics & Insights Delivery 

• Guide the team in designing and delivering dashboards, reports, and predictive models that support strategic decision-making. 

Service and Territory Expansion 

• Identify and pursue opportunities to expand data services across territories. 
• Align team capabilities with emerging business needs. 
• Map team skills to potential service offerings 

Stakeholder Engagement 

• Maintain regular cadence with territory stakeholders 
• Manage client relationships and ensure alignment with strategic goals 

Service Onboarding 

• Oversee onboarding of new services into the cluster 
• Streamline processes and ensure quality integration 

Career Planning 

• Support team leads in career development initiatives 
• Ensure skills mapping and alignment with growth objectives 
• Ensure Succession planning for key roles 

Reporting 

• Provide monthly performance, quality assurance and strategic progress reports to the Business Services Steerco 

Strategy Execution & Industry/ Service Awareness 

• Drive execution of strategic initiatives in alignment with SATIC goals 
• Stay informed on emerging trends in data governance, analytics, and AI. 
• Translate industry insights into actionable strategies that enhance service quality and consistency. 
• Promote alignment of service delivery with global best practices and evolving client expectations. 

Automation and AI Introduction 

• Lead integration of automation and AI to improve efficiency 
• Promote adoption of innovative tools and methodologies 

Risk Management 

• Identify and mitigate risks within the cluster 
• Implement risk assessment protocols to ensure continuity 

Leadership and Collaboration 

• Foster a culture of collaboration and continuous improvement 

Innovation and Continuous Improvement 

• Promote best practices and new technologies 
• Drive a culture of innovation and operational excellence 

Desirable skill sets  include: 

• Strategic thinking and execution 
• Strong communication and stakeholder engagement 
• Operational and project management 
• Analytical and problem-solving skills 
• Stronge people leadership experience 
• Adept in identifying innovative opportunities  

Role related attributes: 

• Detail-oriented and results-driven 
• Proactive, adaptable, and solution-focused 
• Comfortable working with ambiguity and managing change 
• Culturally competent with a global mindset 
• High integrity and professional accountability 
• High levels of resilience 
• Self-starters