Jobs at Telkom

Core Description

• Responsible to analyse and understand the assigned customer's organisation, business, market, network, communications infrastructure and requirements in order to design communications solutions, according to systems engineering principles that satisfy customer requirements.

Job Responsibilities

• Implement Customer Specific Solution.
• Capture Customer Requirements (CRD) and submit to SDPM for feasibilities.
• Prepare detailed design/ specification and obtain pricing from Wholesale Marketing.
• Submit design/ specification for management reviews and obtain technical completion sign-off.
• Complete solution test results and submit signed proposal to Commercial for order generation.
• Verify tests against specifications and If Contract has to be created, provide technical solution document to Telkom Legal Services.
• Consult customers with respect to telecommunications environment and acquire customer information and requirement.
• Conduct presentations on Telkom products when required and provide feedback to Telkom management.
• Maintain Customer Solution Profile.
• Collect, analyse and capture customer solution data.
• Update customer profile.
• Analyse Solution Requirements by analysing the approved customer's business opportunity.
• Submit URS -CRD to sales for customer approval and distribute URS CRD to relevant role players.
• Design Customer Solution and provide technical support to AMs.
• Achieve Sales Commission targets.
• Build relationships with relevant stakeholders by building and managing internal customer relationships.
• Enhance external customer relationships.
• Drive implementation of solutions and monitor and measure success.
• Provide weekly updates to be provided to AMs - SA's to track their win/ loss.
• Motivate, lead, guide and mentor staff and provide mentorship and guidance to new SAs.

Core Competencies

FUNCTIONAL KNOWLEDGE

• Telkom Infrastructure; Business Management; Telecoms Regulatory Environment; Systems engineering; Information Systems Technology

FUNCTIONAL SKILLS

• Negotiation Techniques; Problem Solving

ATTITUDES/ LEADERSHIP COMPETENCIES

• Ethical; Tactful; Customer Focus; Integrity; Team Player; Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Values Aligned with Telkom Values (CHART)

Certifications

• None

Education

• NQF 6: National Diploma/ Advanced Diploma/ Certificate in IT/Engineering
• OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate

Experience

• 5 Years relevant experience
• OR 7 years experience

Additional Information

Experience:

• Experience in Telecommunication/ IT networking design of which 3 years should be in customer facing environment.

Special Requirements

Physical Requirements

• None

Key Stakeholders

• External identified customers
• Internal: Regulatory; Legal Services; Marketing; Wholesale Service Operations; Wholesale Account Management; SDPM; Marketing Finance

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Core Description

• Perform proactive and reactive forensic assignments in line with the service ethos of Telkom Group Forensics (TGF), Telkom Group Forensic Charter, Fraud Policy Statement, Code of Business Ethics (CoBE), and Telkom Group Fraud Risk Management (FRM) Manual. These includes fraud prevention, fraud detection, fraud investigations and post forensic reviews support. This role will help entrench a culture of zero tolerance for fraud, corruption, and irregular conduct within the organisation, and compliance to PRECCA, specifically relating to the prevention and reporting of corruption. 

Job Responsibilities

Key Performance Areas (summary of functional outputs):

• Perform forensic assignments and ensure compliance with the Telkom Group Forensic Charter, Fraud Policy Statement, CoBE, and Telkom Group FRM Manual, the ACFE Code of Conduct, and any applicable policies and legislation. 
• Conduct complex or priority investigations. 
• Draft investigation reports and related documentation which meet the required standards.
• Commission the use of big data, fraud data analytics, data enrichment, and other forensic tools, systems, and other technologies to entrench proactive forensics and extend forensic coverage. 
• Communicate with all levels of management in a clear, concise, and professional manner.
• Engagement with internal assurance providers and external stakeholders to resolve matters relating to economic crimes.
• Completion of Forensic assignment in a timely and efficient manner
• Ensuring that Group Forensics meets its mandate and supports the business in the management of economic crimes.
• Engagement with all stakeholders to resolve matters relating to economic crimes, including opening criminal cases, following up, testifying and assisting the police and the prosecution services with Telkom matters.

Functional Outputs/ Activities:

• Execute the proactive forensic assignment as reflected in the FRM annual plan and other ad-hoc assignments as requested by management, which might include fraud awareness training, fraud detection reviews, proactive fraud data analytics, fraud risk assessments, gap analysis, and others.
• Application of digital technologies to extend the forensic coverage, to entrench proactive forensics through Continuous Assessment and Continuous Monitoring (CACM) or proactive assurance. 
• Ensuring the appropriate methodologies/professional standards are applied in the performance of forensic assignments.
• Maintain, manage, and accurately record all investigations and case related information within the designated Case Management System, including managing the turnaround time of cases assigned.
• Ensure that all records and evidence collected by TGF are secured. 
• Prioritising multiple, concurrent, and normally complex tasks and projects to meet deadlines.
• Conduct fieldwork as required, including on-site investigations, interviews, and evidence collection.
• Draft clear, accurate, and well-structured investigation final reports that fully address the agreed-upon project scope and making appropriate findings, conclusions, and recommendations.
• Communicating findings to clients or relevant forums and follow up with management to ensure that all forensic recommendations are implemented.
• Testifying in various legal proceedings (criminal, disciplinary, and other proceedings).
• Build and maintain relationships with external stakeholders, including law enforcement agencies, COMRIC, SAFPS, and other fraud prevention entities. 
• Build and maintain relationships with internal stakeholders through regular engagements, by providing feedback on forensic assignments conducted. 
• Promote combined assurance by collaborating and sharing information with other assurance providers.
• Maintain and manage relationships with suppliers (forensic service providers) through engagements and by communicating requirements, obtaining relevant information, and delivering outsourced projects. 
• Experience in criminal investigations and all facets of the criminal justice system, which are key in ensuring the success of criminal case strategy. 
• Providing independent and objective advice to clients, management, and other stakeholders in the areas of security, crime, and/or irregularities and internal controls.

Core Competencies

Functional Knowledge/ Skills

• Knowledge and understanding of Forensic investigation principles, proactive principles, practices, and procedures
• Knowledge of all relevant legislation, guidelines, and standards about the conduct of forensic investigations
• Interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse organisation
• Ability to gather, analyse, and evaluate facts to prepare and present concise oral and written reports
• Computer literacy
• Ability to communicate clearly and effectively, both orally (including presentations) and in writing
• Professional and approachable in dealing with others
• Recognises situations that require sensitivity or diplomacy and is tactful
• Is flexible and able to work long hours and travel on short notice/also extensive travelling
• Assess situations and exercise discretion and correct judgment in sensitive matters
• Problem-solving
• Analytical skills
• Confidentiality
• Effective decision-making

Competencies (Behaviour)

• Integrity
• Honesty
• Trustworthiness
• Professionalism
• Ethical
• Discipline
• Decisiveness
• Self-Management (Self-management, Team player, etc.)
• Ability to plan, organise own work, prioritising, and scheduling tasks
• Manages time effectively without supervision
• Takes initiative, proactively identifies tasks, issues or opportunities
• Ability to work in a team or as an individual as and when required
• Adjusts to changing priorities or environments

Certifications

Education

• NQF 7: Bachelor's Degree/ Advanced Diploma

Experience

5 Years relevant experience

Additional Information

Job Responsibilities (continued):
Provide support by:

• Participating in discussions/ committees about the investigation function, projects, and methodologies, to enhance the quality of investigations.
• Remaining current with the legislative changes and the technology that impacts the forensic investigation environment.
• Contribute to the development of the TGF Annual Fraud Risk Management (FRM) plans, and the forensic strategy.

Certification, qualifications and experience:

• Membership of Association of Certified Fraud Examiners (ACFE), and a CFE Accreditation (Required) or a membership of Institute of Commercial Forensic Practitioners (ICFP), and an FP (SA) Accreditation (Required).
• Qualification in Finance, Accounting, Internal Audit, Risk or Management Science. LLB Degree.
• Experience in managing external forensic service providers, conducting criminal and complex forensic projects, in all aspects of FRM, which includes Fraud Prevention, Fraud Detection, and Fraud Investigations.

Special requirements:

• Knowledge and experience in big data, digital forensics and application of forensic tools to prevent, detect, and investigate fraud. 

Special Requirements

• None

Physical Requirements

• None

Key Stakeholders

• Enterprise Risk Management, Safety, Physical Security, Insurance leadership
• Combined Assurance Members (Internal Audit, Enterprise Risk Management, Compliance, Ethics, Cyber Security, Revenue Assurance and Fraud Management)
• Business Units and Corporate Units
• Senior Management