Jobs Available at iMasFinance

Job Specifications

• Guide, support and provide advice to Short-term Insurance employees in their areas of development
• Conduct quality checks and consider controls currently in place to mitigate the identified risks and determine their effectiveness in mitigating risks, making recommendations for improvement where required
• Conduct call evaluations and provide comprehensive feedback to the employees and line management
• Conduct system testing
• Compliance adherence
• Assist line management with solution to improve service delivery
• Coach short term insurance employees
• Assist management in the identification of potential process inefficiencies.
• Provide assurance of compliance to statutory requirements, policies, and procedures when required
• Prepare and present audit findings and recommendations for improvement.

Required Qualifications

• National Senior Certificate/ Grade 12
• 30 FAIS credits or full FSCA aligned qualification on NQF level 4 is an advantage
• Regulatory Exam is an advantage
• CPD points as legislatively required

Required Experience:

• 2 years experience in Sales and Customer Service
• 2 years Quality Assurance experience in Short Term Insurance
• 2 years Contact Centre experience
• Experience or knowledge of other insurance systems such as Cardinal 360 is advantageous
• 2 years’ Coaching experience

go to method of application »

Key Responsibilities: 

As the Team Leader, you will:

• Monitor and manage claims activities to ensure claims are handled accurately and timeously and in accordance with processes and procedures.
• Reporting of claims and claim follow-ups in accordance with agreed processes.
• Completing of month end processes
• Ensure compliance with regulatory standards.
• Ensure that monthly campaigns are managed and completed successfully.
• Daily monitoring and reporting on the Robotic Process Automation (RPA) active projects.
• Daily measurement of team’s performance and reporting.
• Manage the outstanding debt protection (ODP) policies.
• Liaise with internal external stakeholders and insurers to ensure smooth service delivery.
• Handle all escalated claims, complaints and cancellations.
• Manage the retention team, retention efforts and cancellation ratio of policies.
• Complete special exercises on cancellations and retentions.
• Identify compliance risk and recommend corrective action
• Implement and monitor corrective measures to minimise compliance risk
• System testing according to new releases.
• Ensure the resolution of all audit items in the Customer Service department
• Recruitment, selection, and onboarding of new employees.
• Proactive performance and consequent management
• Facilitate on the job training as and when required.
• Implement disciplinary processes and reward/recognition initiatives.
• Coach and mentor the team to drive continuous improvement.

Qualifications and Experience

• National Senior Certificate (Matric)
• Regulatory Exam (RE 5)
• FSCA-recognized qualification on NQF Level 4
• 2-3 years’ claims experience within the short-term insurance industry, in a Contact Centre environment
• 2-3 years’ experience in a supervisory role 
• Valid Driver’s License (manual transmission)

go to method of application »

Job Outputs:

• Timeous follow up on leads
• Delivering quotes and sales via an outbound process
• Quote existing and new members
• Convert quotations to sales, in line with the minimum monthly targets
• Contact potential members and underwrite policies

Qualifications:

• Matric/Grade 12 
• FAIS credits on NQF level 4 as per FSCA legislative requirements
• RE5 as per FSCA legislative requirements

Experience:

• Minimum 1 year outbound Contact Centre Telesales experience
• Minimum 6 months’ Short-term insurance experience in brokerage