Latest Job Vacancies at wePlace

Purpose Statement

• To interpret the infrastructure business plan and be responsible for day-to-day management of the team to deliver objectives and goals. Embed technical and appropriate processes, practices, standards and deliver and maintain products and services.

Key Performance Areas
 General management; planning and standards

• Provide functional/technical strategic input into the department’s strategic planning, agree the departmental plans, budgets and goals with the Head
• Responsible for operationalising, implementing and managing the planning, execution and delivery of IT Infrastructure solutions and support services.
• Hold oversight and be accountable for standards and quality of work in the department, accountable for the adherence to processes and policies by team members as well as remediation actions.
• Responsible for risk, compliance and data management, ensuring that managed software and platforms confirm to licensing, desired configuration states and are maintained within the required information security and regulatory standards.
• Remain abreast and aware of any regulatory changes, the impact on the business and proactively propose and implement changes to ensure compliance.

Operational management

• Make optimisation and improvement recommendations and collaborate with other functions to leverage opportunities (inc. technology, systems and data) to enhance and optimise delivery.
• Providing guidance, advice and support to team members and stakeholders regarding the function to mitigate and/or resolve issues.
• Responsible for departmental budgeting and reporting; monitor and manage the budget and compile and provide reporting requirements such as monthly management reports, internal statistics etc.
• Establish and manage stakeholder expectations, work cross functionally, network internally and externally to enable effective interactions and relationships to enhance the departmental effectiveness.
• Manage partners and service providers, meeting contractual obligation and service level agreements. Ensuring all contracting and compliance is in place to limit risk exposure.

People/ Team Management

• Responsible for the implementation of effective communication channels to ensure team understanding of departmental processes, standards, quality assurance and the achievement of targets in line with SLA’s
• Accountable for management of the team; headcount management, recruitment, development, talent reviews, succession, goal planning and performance management.
• Responsible for building a cohesive team, coaching and mentoring others, communication and collaboration to drive continuous engagement to embed values and culture objectives.
• Effectively delegate authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.

Technical/functional responsibilities

• Manage the team to design, build, deploy and run IT Infrastructure solutions and services.
• Manage inventories and all relevant IT assets, records, controls and future requirements
• Successful end to end management and implementation of projects or initiatives – standards, scope, reporting, designs, specifications
• Maintain, improve, and optimize IT infrastructure implementations, through high quality knowledge sharing, hand-over documentation and documented support processes.
• Responsible for service availability, observability and continuity, user education material development, development and provisioning of service catalogue items, management reporting information, systems and software asset register, product and services risk and response matrix, and business continuity processes.

Qualifications
Minimum:

• Grade 12 National Certificate/ Vocational

Ideal:

• Bachelor's Degree in Information Technology, Computer Science, Engineering

and/or

• Cloud certifications (Azure / AWS)

and/or

• Combination of Role Specific Senior Certifications 

Experience

• At least 5 years leading and managing people/teams with 10+ years ICT work experience.
• In-depth experience of design and implementation

Knowledge

• People management and leadership principles and practices
• General, operational management practices
• Vendor and client management
• Documenting of IT systems and infrastructure
• Networking Technologies:
  • TCP/IP protocol stack
  • WAN technologies: MPLS
  • Routing protocols BGP and OSPF
  • Spanning-tree and VLAN configurations
  • Router and Switch configurations
  • Network redundancy, high-availability design and load balancing implementations
  • Quality of Service
  • Firewall topologies
  • IPsec and SSL VPNs
  • SD-WAN

Skills

• Interpersonal and relationship management.
• Communication skills.
• Research and documentation skills.
• Problem solving and diagnostic skills.
• Planning and organization skills.
• Attention to detail.
• Business acumen.
• Stakeholder management.
• Decision making.
• Management and leadership.

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Purpose Statement

• To build out and maintain optimal, sustainable, resilient, scalable, cost effective and high performing IT Infrastructure that meets the companies vision and objectives.

Experience
Minimum:

• Minimum 5 years Information and Communication Technologies experience in the end-user computing environment
• Minimum 3 years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in an enterprise
• Experience in Cloud Services (Azure, AWS, GCP)

Ideal:

• 5+ years Information and Communication Technologies experience in the end-user computing environment
• 3+ years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in an enterprise.

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology or Information Technology - Computer Science
• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology or Information Technology - Computer Science

Knowledge
Minimum:
A thorough and in-depth understanding of:

• End user and distributed IT systems and infrastructure
• Desktop design standards and implementation strategy
• Microsoft Windows operating system architecture and application integration
• Active Directory and Group Policy management
• Security relevant to desktops (using tools like group policy management)
• System Centre Configuration Manager and all supporting product functionality
• Knowledge in scripting tools such as VBScript, PowerShell, Python, JavaScript
• Encryption technologies
• Mobile Device Management
• End User hardware technologies
• End User Infrastructure Service technologies (e.g. Print Management Solutions)
• Documenting of IT systems and infrastructure
• Cloud Services (Azure, AWS, GCP)
• Microsoft 365 Services (Teams, Power Platform, Power BI, O365).
• Microsoft Intune / MAM
• Cloud Management Gateways (Azure SCCM)
• Object Oriented Language (C++, C#, Java).
• SQL and NoSQL knowledge.
• Restful API web services.

Ideal:

• Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
• Video, Voice and Collaboration services (Polycom, Cisco, Skype / Teams)
• Virtual Desktop Technologies (VDI, Citrix, VMWARE) 

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Problem solving skills
• Attention to Detail
• Project Management Skills (Methodology Specific)
• Commercial Thinking Skills

Conditions of Employment

• A valid driver's license and own vehicle is required
• Clear criminal and credit record

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Purpose Statement

• We are seeking a skilled Chatbot Developer to join our innovative team. In this role, you will be responsible for designing and developing advanced conversational interfaces and chatbot solutions. You will utilize AI technologies and natural language processing to increase our company’s automation capabilities.
• The Chatbot Developer will be expected to understand user requirements, integrate chatbot solutions into existing systems, and troubleshoot any issues that arise. Knowledge of programming languages, machine learning, and a good understanding of user experience are key to this role.

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• Degree in Computer Science, IT, or similar field

Knowledge and Experience

Experience:

• 2 - 3 years working experience as a Chatbot Developer or similar role
• Ideal: Banking Industry Knowledge

Knowledge:

Is able to apply advanced knowledge of the following:

• IT systems development processes (SDLC)
• Application development
• Advanced programming concepts
• Advanced algorithms and data structures
• Design Patterns
• Version Control
• Testing practices
• RESTful API design and integration
• Experience with AI platforms and Natural Language Processing (NLP)
• Excellent understanding of user experience and chatbot design
• Proficiency in programming languages such as Python, JSON, etc.
• Proficiency in scripting languages (e.g., JavaScript)
• Proven experience as a Chatbot Developer or similar role
• Experience with chatbot platforms like Dialogflow, IBM Watson, or Microsoft Bot Framework, etc.

Skills

• Analytical Skills
• Attention to Detail
• Communication Skills
• Interpersonal & Relationship Management Skills
• Problem-Solving Skills

Competencies

• Act, learn, and adapt (Team Contributor)
• Build one team (Team Contributor)
• Curious and continuously learns (Team Contributor)
• Earn and extend trust (Team Contributor)
• Have courage, disagree and commit (Team Contributor)
• Inspire optimism and persistence (Team Contributor)
• Plan, deliver, and raise the bar (Team Contributor)
• Simplify and make it easy (Team Contributor)

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Purpose Statement

• To build out and maintain optimal, sustainable, resilient, scalable, cost effective and high performing IT Infrastructure that meets the company’s vision and objectives.

Experience
Minimum:

• Minimum 6 years’ experience in the networking environment

Ideal:

• 6+ years’ experience in the networking environment
• 2+ years as a specialist in a specific networking environment like Network Security or Data Centre implementations.

Qualifications (Minimum)

• A relevant qualification in Information Technology - Computer Science or Information Technology – IT Engineering
• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Computer Science or Information Technology - IT Engineering

Knowledge
Minimum:
A thorough and in-depth understanding of:

• TCP/IP protocol stack
• WAN technologies: MPLS
• Routing protocols BGP and OSPF
• Spanning-tree and VLAN configurations
• Router and Switch configurations
• Network redundancy, high-availability design and load balancing implementations
• Quality of Service
• Firewall topologies and configurations
• IPsec and SSL VPNs

Ideal / Optional in addition to minimum:

• Cloud networking for AWS/Azure
• SD-WAN
• Application Delivery Controllers
• Network Automation, scripting
• Network Performance Monitoring
• Network Capacity Planning
• NAC
• WLAN deployment and security
• Business Continuity Plan design
• IPS configurations
• DDoS
• VoIP

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record

go to method of application »

Purpose Statement

• As the Product Manager of Digital Client Engagements, you will support the Product Head in delivering a relevant and fit-for-purpose product that will enable the bank to have meaningful digital client engagements with prospective and existing Small Medium Enterprise (SME) clients.
• You will direct the build and the development of the product throughout its life cycle by partnering and collaborating with Feature Teams around the most appropriate sequencing and prioritisation.
• Your role will involve understanding engagement platforms and technologies, identifying suitable partners, managing vendor relationships, and overseeing the full Software Development Life Cycle (SDLC) for all B2B digital engagements.
• You will leverage advanced AI and conversational AI platforms to enhance customer engagement and deliver personalised interactions across various digital channels.
• Additionally, you will integrate chatbot solutions into our service ecosystem to support smooth customer experiences from initial product research through post-purchase support.
• The journey of strategy, innovation, and your expertise in leveraging client data, AI, and engagement platforms will redefine digital experiences and client optimization in the Business Banking landscape.

Responsibilities will include:

Define Product Vision and Strategy

• Align product vision and strategy with business goals
• Continuously monitor performance metrics and market trends
• Develop and execute a comprehensive B2B digital engagement strategy aligned with business objectives and market trends
• Conduct market research and competitor analysis to identify opportunities and gaps in the digital engagement landscape

Market Research and Analysis

• Stay informed about SME client needs and industry changes
• Conduct competitive analyses to identify opportunities

Leverage Client Data and AI

• Personalise experiences using data-driven insights
• Explore innovative ways to enhance client satisfaction

Platform Evaluation and Partner Selection

• Assess various engagement platforms and technologies to identify solutions that best meet business requirements
• Evaluate potential internal and external partners for collaboration and integration
• Conduct vendor assessments, negotiate contracts, and establish partnerships to enhance digital engagement capabilities
• Prioritise seamless integration and scalability
• Ensure data security and compliance
• Utilise robust analytics for informed decision-making

Vendor Management

• Lead the vendor onboarding process, ensuring alignment with organizational standards and requirements
• Develop and manage statements of work (SOW) and service level agreements (SLA) with vendors
• Oversee costing, budgeting, and financial forecasting related to vendor engagements
• Manage vendor relationships, including regular communication, performance reviews, and issue resolution
• Monitor vendor compliance with contractual obligations, quality standards, and delivery timelines
• Evaluate vendor performance and conduct periodic reviews to identify opportunities for improvement or optimisation

Client Engagement Enhancement

• Identify key touchpoints and moments of interaction throughout the client journey
• Implement innovative engagement strategies leveraging technologies such as chatbots, virtual assistants, and AI
• Optimise user experience and engagement metrics through continuous iteration and experimentation

Cross-Functional Collaboration

• Collaborate with sales, marketing, customer experience, and operations teams to align digital engagement initiatives with overall business objectives
• Facilitate communication and collaboration between stakeholders to ensure smooth execution and adoption of digital engagement solutions
• Act as a liaison between technical and non-technical teams, translating business requirements into actionable plans

Oversee Product Development Lifecycle

• Direct product development from inception to launch
• Prioritise and sequence efforts with cross-functional teams

Performance Monitoring and Optimisation

• Define KPIs and metrics to measure the success and effectiveness of digital engagement initiatives
• Monitor performance analytics, gather feedback, and conduct user testing to identify areas for improvement
• Implement iterative improvements and optimizations based on data-driven insights and user feedback

Technology, Compliance, and Risk Management

• Ensure that our technology choices are resilient, secure, and have the correct levels of supportability
• Ensure compliance with regulatory requirements and data privacy standards in all digital engagement initiatives
• Mitigate risks associated with digital interactions, security vulnerabilities, and data breaches through proactive measures and controls

Education

Minimum

• Bachelor's Degree

Ideal or Preferred

• MBA or similar postgraduate qualification

Knowledge and Experience

Minimum Experience:

• At least 5+ years’ management experience or senior level product development or product manager/owner experience in delivering digital initiatives
• 5+ years’ experience managing, developing, and delivering a product previously
• Working at tactical and operational levels and providing input into product strategy and business planning
• Integrating business and technical product segments to achieve objectives, delivery, and targets
• Career experience to include some time in one or more technical roles
• Communicating with technical and non-technical stakeholders across multiple business units
• Authoring documents relating to product life cycle including business plans, product roadmap, business cases, and requirements and functional specifications
• Scoping/running usability studies and/or customer research
• Using data and metrics to test theories, confirm assumptions, and measure success
• Client development and validating products through customer feedback
• Aligning operational initiatives and/or projects to corporate strategies and objectives
• Achieving goals and objectives through cross-functional teams
• Managing and working with remote / hybrid teams
• Leading and managing multi-functional teams to deliver
• Business development in a banking/financial landscape

Ideal Experience:

• Product development experience in the product domain at management level
• Working with Agile product ownership and methodology
• Translating and enabling business strategies and objectives into business benefits
• Initiation and implementation of innovative concepts

Knowledge:

• Financial acumen sufficient for budget management
• Translation of product strategies into tactical and operational planning
• Systems thinking; able to take a ‘big picture’ view, assess, recommend logical, sound decisions and influence others to achieve objectives
• Relevant product expertise and process know-how
• Agile product ownership and methodology
• Domain-specific knowledge, business insight, understanding of product technology, technical dependencies
• People management principles and techniques
• Stakeholder management principles and practices
• Data-driven approach; analytical and quantitative skills
• Technologically literate and able to adapt to new technologies
• In-depth knowledge and understanding of banking (i.e., productivity, profit, efficiency, processes and procedures, and client service)

Skills

• Analytical Skills
• Attention to Detail
• Commercial Thinking Skills
• Communication Skills
• Interpersonal & Relationship Management Skills
• Problem Solving Skills
• Numerical Reasoning Skills
• Verbal Reasoning Skills
• Influencing Skills
• Presentation Skills
• Decision-Making Skills
• Planning, Organising, and Coordination Skills
• Reporting Skills

Competencies

• Working with People
• Relating and Networking
• Writing and Reporting
• Analysing
• Learning and Researching
• Creating and Innovating
• Planning and Organising
• Delivering Results and Meeting Customer Expectations

Additional Information

• Clear criminal and credit record