Latest Jobs at Arjo

• The Bench Technician is required to support all IPC & PAC technical functions in the Rosslyn region.  This will include but not limited to Servicing, Fault-finding/troubleshooting & Repairs on all IPC & PAC systems. Maintaining strong customer relations is essential during service intervals and repairs conducted at customer facilities. A High efficiency is required in turnaround times and in completing services & repairs to improve on customer satisfaction and maximize customer retention.

IT Support – Adhoc Basis

• The Technician is required to provide on demand IT support services. This will include but not limited to troubleshoot, repair and maintain desktop, laptop systems, peripherals and networks

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirement list below are representative of the knowledge, skill, and/or ability required.

• Service & repair IPC & PAC equipment to full working capacity.
• Schedule and attend onsite customer services and repairs
• Fill in and complete job cards for any service repairs, warranties completed
• Prepare and regularly track service intervals for IPC  & PAC systems  
• Accurately diagnose and troubleshoot technical issues in a timeous manner.
• Plan trips to outline areas to service equipment and attend to service related queries.
• Maintain high levels of service and technical support to all customers
• Fill out service certifications for equipment serviced
• Ensure software calibrations are updated with latest  versions 
• Maintain adequate stock control management for planned repairs and services.
• Complete warranty repairs and provide inspection reports to QRC
• Complete field actions or as required by the quality team
• Maintain and follow up on warranty processors and procedures for all intended repairs.
• Assist with queries at hospitals and customer sites.
• Maintain good customer relationships
• Complete daily activity &  reports on a daily basis or as required by supervisor 
• Adhere to safety protocols and quality standards on all Arjo products.
• Respond to support IT requests on a flexible, as-needed basis.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install and configure desktops, laptops, printers, and other peripherals.
• Provide remote or on-site support depending on the situation.
• Assist with system updates, patches, and routine maintenance.
• Document issues and resolutions for future reference.
• Support user onboarding/offboarding when required.

 Qualification (Knowledge, Skills and Abilities):

• To perform the job successfully, an individual should demonstrate the following competencies to perform the Minimum of Grade 12 or equivalent.
• Relevant tertiary qualification will be an advantage.
• Strong electronic & technical mindset.
• Ability to work independently. Excellent time management skills.
• Excellent communication skills.
• Understanding of Arjo products will be an advantage
• Attention to detail.
• Customer Service Orientated.
• Organized.  
• Must be available to work overtime on adhoc basis
• Must be available to travel to the Samrand office when required
• Must be available to travel nationally when needed or required
• Proven experience in desktop or technical support roles.
• Strong knowledge of Windows environment and common office applications.
• CompTIA A+ or equivalent

Skills and Attributes

• Energetic
• Team worker & player
• Excellent time management skills
• Solid business acumen
• Planning and prioritizing of tasks
• Adhere to deadlines, policies & procedures
• Punctual

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• The Service Manager leads the technical service operations for medical equipment, ensuring high-quality maintenance, repair, and customer support. This role is also responsible for driving revenue growth through service offerings, managing service contracts, and achieving financial and operational targets.

Essential Duties and Responsibilities:

Technical & Operational Oversight

• Manage installation, maintenance, and repair of medical devices and diagnostic equipment.
• Ensure service operations comply with health and safety regulations (e.g., ISO 13485).
• Develop and implement service protocols and preventive maintenance schedules.
• Monitor service KPIs including response time, resolution time, and equipment uptime.

Revenue Generation & Target Achievement

• Develop and execute strategies to grow service revenue through contracts, upgrades, and value-added services.
• Set and monitor financial targets for the service department.
• Collaborate with sales and product teams to identify upselling opportunities.
• Track and report on revenue performance, forecasting, and profitability.
• Ensure service offerings are competitively priced and aligned with market demand.

Customer Support & Relationship Management

• Serve as the primary point of contact for escalated technical issues.
• Build strong relationships with healthcare clients to understand their needs.
• Ensure service contracts are fulfilled and renewed appropriately.
• Provide technical guidance and training to clients on equipment usage and care.

Team Leadership

• Lead a team of field service engineers and technicians.
• Recruit, train, and evaluate service staff performance.
• Conduct regular technical workshops and compliance training.
• Foster a culture of accountability, safety, and continuous improvement.

Compliance & Documentation

• Maintain accurate service records and ensure traceability of repairs.
• Ensure all service activities meet regulatory standards (e.g., FDA, CE marking).
• Support audits and inspections by regulatory bodies.
• Stay updated on changes in medical device regulations and standards.

Qualification (Knowledge, Skills and Abilities):

• Bachelor’s degree in Engineering, or related field.
• Certifications in medical device servicing or regulatory compliance are a plus
• 5+ years in medical equipment servicing, with 2+ years in a leadership role.
• Experience with Medical Equipment preferred.
• Proven experience in revenue generation and achieving departmental targets
• Strong technical troubleshooting and diagnostic skills.
• Excellent communication and client-facing abilities.
• Strategic thinking with a commercial mindset.
• Knowledge of healthcare compliance and safety standards.
• Ability to manage field teams and coordinate logistics

Work Environment:

• Field and office-based; travel to client sites required. May involve emergency service calls and weekend availability.

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• The Commercial Operations Specialist – AAE will serve as a central coordinator across Finance, Operations, Marketing, HR, Service, and Sales teams in the AAE region. This role ensures seamless execution of commercial activities, supports strategic initiatives, and drives operational excellence. 

Essential Duties and Responsibilities:

• Partner with Market Leaders and Sales Managers to support regional commercial activities.
• Track and report on pipeline, back orders, opportunities, and overall sales performance.
• Support market expansion initiatives, ensuring timely execution and alignment with strategic goals.
• Manage the costing and quotation process, ensuring accuracy and timely delivery.
• Monitor progress of key projects and initiatives; provide actionable feedback.
• Maintain contract records and initiate renewals to meet business requirements.
• Support QC department on country regulatory requirements for compliance
• Utilize CRM (Salesforce) platform to for performance tracking and data management 

Qualifications:

• Tertiary qualification – Undergraduate Degree or Postgraduate Degree preferably.

Requirements:

• Advanced Excel proficiency for building reports and dashboards.
• People management experience, including oversight of a direct report (Customer Service Administrator).
• Execution-oriented mind-set with a focus on delivering results.
• Strong collaboration skills to work effectively across diverse teams.
• Meticulous attention to detail, especially in costing, reporting, and contract management.
• Professional presence to represent Arjo confidently with distributors and customers