New Jobs at RMB - Rand Merchant Bank

Job Description
Hello Future Process Engineer (12-month contract)!

• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. 
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

In this role you will:

• Engage in, and often lead the design, implementation, and optimisation of complex processes by focusing on driving process innovation, ensuring regulatory compliance, and enhancing the overall performance and reliability of processes. Work independently and lead teams to identify and implement process improvements, troubleshoot advanced issues, and support strategic initiatives.
• Please note this is a 12 month contract

Are you someone who can:

• Lead the design and implementation of advanced processes to ensure alignment with strategic business objectives and regulatory requirements.
• Develop and maintain comprehensive process documentation to ensure clarity, consistency, and compliance in technology operations.
• Oversee the development of business cases and associated documentation, quantifying the business cases and validating the business problem with benefit realization. 
• Ability to work with varying sizes of datasets to manipulate, analyse, infer outcomes and discover opportunities. 
• Identify and resolve complex issues that impact process efficiency and system performance, providing expert guidance to junior engineers.
• Drive process improvement initiatives to enhance the reliability, performance, and scalability of processes and systems.
• Conduct in-depth process audits and assessments to identify areas for improvement and appropriate risk controls are applied ensuring adherence to industry standards.
• Lead the deployment of new process technologies and systems to support business growth, innovation, and competitive advantage.
• Project manage scope of initiatives as well as deliverables within agreed timelines. 
• Provide expert technical support and troubleshooting assistance to end-users and other stakeholders.
• Facilitate/Lead trouble shooting and problem solving, utilizing the bank’s preferred methodologies – Lean, Six Sigma, BPM, Process Re-engineering. 
• Lead Operating Model designs, Strategic and Tactical Solutions development.
• Monitor and analyse process performance and metrics to identify trends, potential issues, opportunities for optimisation  and infer quantitative and qualitative outcomes.
• Develop and implement process automation solutions to improve efficiency, reduce manual effort, and enhance performance.
• Utilization of Data Mining Tools to discover process inefficiencies and opportunities for improvement. 
• Collaborate with cross-functional teams to ensure seamless integration of technology processes with other business functions and strategic initiatives.
• Develop and deliver training materials and programs to educate staff on new processes, technologies, and best practices.
• Evaluate and select new tools and platforms to support process improvements and strategic initiatives.
• Prepare detailed reports and presentations on process performance, improvement initiatives, and strategic recommendations.
• Stay updated on industry trends, emerging technologies, and best practices to ensure the continuous improvement and innovation of technology processes.
• Build relationships that allow for the managing of expectations, the sharing of knowledge and diverse insights, and the creation of buy-in, whilst building a professional rapport with stakeholders.

You will be an ideal candidate if you:

• Have completed a Bachelor's degree in a relevant engineering discipline, Commerce, or a related field
• Are Lean Six Sigma Greenbelt/Blackbelt Certified from a recognized institute
• Have 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level

The below experience is preferred:

• Demonstrated experience in Lean Six Sigma and/or related methodologies. 
• Extensive experience in the banking or financial services industry
• Advanced knowledge of process engineering principles and methodologies.
• Application of LSS principles and tools. 
• Experienced in SigmaXL, Minitab and Other related Applications. 
• Experience in Process Modelling – ARIS, NIMBUS and Utilizing BPMN
• Extensive experience with process documentation and improvement tools.
• In-depth understanding of banking systems and technologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Superior communication, leadership, and collaboration abilities.

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Job Description
Hello Future Lead Banker,

• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. 
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
• We are looking for someone to join the RMB Corporate Client Group (“CCG”) team to assist in leading the establishment of a targeted new business unit that will have a particular focus on new client origination in the mid corporate space across all sectors. CCG sits in the client facing area of the bank and acts as the face of the bank to our clients. CCG is responsible for maintaining and growing the client relationships within the bank, and for originating transactions across all product offerings within RMB and FNB.

Are You Someone Who Can:

• Be responsible for building out a new business unit within CCG that will focus on corporates in the mid-market space where RMB does not currently play
• To drive the origination of flow and event business activity, and work with respective product areas to deliver appropriate solutions for these clients
• In some cases, to execute some of the vanilla offerings within the team
• To drive the effective delivery of solutions by collaborating with the relevant internal and external stakeholders, to define and distil the strategy into executional tasks, create shared success metrics, and then lead the client engagement and services teams in the execution of the service and support delivery tactics for retention and growth of the customer
• To own a portfolio of client relationships, and to anticipate client challenges, coordinate solutions for those challenges, and manage and develop the relationships necessary to increase the value of the client’s portfolio and/or product basket working with respective bankers, banker support teams and banking suite teams
• Lead transactors and specialists within the cross functional team, providing leadership, oversight, and driving performance of the specific client set
• Develop and deliver on the client plan that aligns to the strategy by identifying and utilising opportunities for revenue growth to deliver on sales targets
• Develop, in collaboration with key stakeholders, the plans to drive revenue growth and generate client leads within the allocated client set
• Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes by thoroughly understanding the market and providing thought leadership on developments within the client set allocated
• Identify opportunities and spot future trends in sector developments that can improve the bank’s competitiveness
• Define and drive the tactical sales strategy for area of responsibility and lead the Client Action Planning process for clients they are directly responsible for, across all their banking needs (across all business units)
• Establish and maintain relationships with product/ solution partners to strengthen collaborative working relations to improve the effective and efficient execution of the Client Action Plan as part of a cross-functional team
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximising service and/or product offerings and building relationships to ensure that the customer is at the centre of the business philosophy, operations and ideas
• Seek innovative, digitally oriented, assisted and unassisted solutions to clients’ needs, and crafting strategies for implementing client-specific solutions
• Will be responsible for building and recruiting the team required to deliver the achieve various performance targets
• Manage a team in delivery against performance targets and achievement of wider human capital objectives
• Develop, encourage, and nurture collaborative relationships across business areas and across the group

You Will Be An Ideal Candidate If You:

• Undergraduate degree (minimum)
• Post graduate qualifications preferred
• > 8-10 years Investment Banking or Coverage experience
• Ability to unlock client relationships at a C-suite level and engage in strategic conversation building trust and “go-to” status with clients
• Strong structuring abilities
• Deep understanding of risk
• Experience in managing teams and multiple internal stakeholders in the bank
• Hunger and energy to build and grow a new business with RMB

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

 We Can Be a Match If You Are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• The function is intended to partner with coverage in performing a desirability assessment on clients, by gathering knowledge of our clients, understanding the nature of their activities, analysis of client data and being able to understand our client's behaviour and evidence this appropriately
• This will require using key risk sensitive AML criteria with a view to distinguishing high-risk clients from non-high-risk clients and performing enhanced due diligence (EDD) based on the results
• The role will also entail providing AML related support / advise to coverage and related business units around potential new transactions
• To be able to critically analyse and provide advice on a potential transaction/deal structure will be a valuable skill
• The individual will be required to provide operational support during the KYC process, if required, and finally to apply exceptions where permitted by law
• Assess client desirability in terms of financial crime risk
• Monitor transactional behaviour of clients to ensure behaviour is line with expectations
• Identify changes in client risk profiles and evaluate ongoing client desirability
• Understand financial products, contracting parties and end-to-end processes and key touchpoints of underlying commercial transactions to identify all financial crime risks that the bank is potentially exposed to
• Stay abreast of international guidelines and local and international regulations pertaining to financial crime to be able to identify and apply best practic
• Stay abreast of regulatory, reputational and international guidelines to be able to analyse end-to-end transactions and understand the regulatory impacts thereof
• Ensure thorough understanding of all transactions
• Providing AML related support / advise to coverage and related business units around potential new transactions
• To critically analyse and provide advice on a potential transaction/deal structure will be a valuable skill
• Provide operational support during the KYC process, if required, and finally to apply exceptions where permitted by law

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Job Description

• To develop, manage, control and execute the tactical and operational strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption in terms of operations management methodology, governance and delivery objectives. 
• To develop the business plans, which includes team planning, prioritization, and risk management. Perform the key leadership and closely work with the business, technology partners, global/regional colleagues, and other silos to drive key projects, enhance capability, client service and efficiency. 
• The role will encompass KYC Onboarding, KYC reviews, Service Operations, Marketing and Sales operations.
• Implement, monitor, and control business processes according to quality standards; policy; and compliance and governance requirements in Operations.
• Ensure technical best practice is being used at all times and provide support and direction to the team.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement to implement operational excellence.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy.
• Continually evaluate delineation of responsibilities to ensure the use of the offshore teams is maximized.
• Monitoring daily operations to facilitate high performance across the division both on and offshore.
• Ensure Operations’ adherence to the operation's tactical strategy
• Champion adoption of new ways of working for continuous improvement and constantly review best of breed operating models to support strategy enablement.
• Accountable for monitoring SLAs to ensure tasks are accurately processed within agreed timeframes.
• Provide technical guidance and leadership to the team to resolve challenges.
• Support on and offshore Leads with their management including responding to any escalations, significant risks, and opportunities.
• Ensure compliance and implementation with relevant statutory, legislative, policy and governance requirements in Operations.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organization and review in response to audit findings and changes.
• Develop an understanding of and report against risks for Operations both on and offshore.
• Implement and provide input into the development of governance and compliance procedures and processes within Operations.
• Participate in relevant governance and risk meetings.
• Improve business decisions by providing proactive, accurate and reliable business intelligence (information) together with analyzing trends and data.
• Collate regular reports on delivery of services including risks, challenges, and successes both for on and offshore teams.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Report monthly to the Operations Leadership forum.
• Explore opportunities for automating and digitizing reporting for efficiency (e.g., workflow tools and BI Dashboards etc.)