Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To work with business and projects to identify areas where business processes and performance can be developed or improved. The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.
Job Responsibilities
- Proactively plan process deliverables based on relevant project delivery method
- Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
- Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
- Assist in business value & ROI assessment
- Assist in the implementation of performance measurements
- Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
- Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
- Understand process improvement & Enterprise Architecture frameworks
- Understand process measurements focusing on what metrics to capture and where how to capture them in the process
- Understand when and how to use simulation to measure performance improvement
- Understand and apply industry and company change management policies and practices to process initiatives
- Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
- Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
- Identify training needs for business operation changes and obtain and schedule training and competency testing
- Develop communication plans that will facilitate the planned changes
- Providing progress reports to relevant stakeholders
- Ability to use BPM related tools including project planning and tracking
- Understand how BPMS and RPA tools are used
- Understand big data concepts and how it will be used for research, customer experience management, and information mining
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Ability to review project plans and help the project manager define technology needs
- Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
- Able to apply Nedbank process methods and practices on process initiatives
- Understand the required risk controls within the risk appetite within their customer domain
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
Essential Certifications
Preferred Certifications
- LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis
Minimum Experience Level
- 3 - 5 years' experience
- Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements
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Job Purpose
- To manage the outcomes for all assigned testing tasks to achieve integrated end to end testing of an application/ technology/ solution and define the testing approach.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Staff surveys etc.).
- Achieve business strategy by participating and supporting corporate social responsibility initiatives.
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
- Add value to Nedbank by supporting the implementation of new processes; policies and systems.
- Ensure information for test cases are correct by analysing; extracting and designing test cases including non-functional requirements for test cases.
- Create test procedures by using advanced level test plans.
- Ensure effective use of test environment by defining a controlled system testing environment as per project requirements.
- Specify tests by using structured techniques learned (i.e.black box testing).
- Provide stakeholder feedback by writing test summary reports.
- Conduct static testing through applying testing rules and checklists.
- Prioritise test requirements through applying test effort and business risk principles.
- Create test cases and test plans by applying test standards and practices.
- Compile with risk standards by managing and documenting traceability between test cases and requirements.
- Ensure testing strategies are implemented and completed as per the agreed execution plan.
- Resolve work obstacles by implementing test process improvements.
- Mitigate risk through the creation of sets and by implementing testing policies.
- Ensure tests are completed according to plan by calculating test effort (i..e. planning; design; execution; and reporting using detailed work breakdown structures).
- Resolve issues by identifying and reviewing defects and by ensuring defects are assigned accordingly.
- Comply with risk standards by logging incidents on relevant system and through managing outstanding incidents.
- Ensure small test projects are delivered on time and within budget by planning the resourcing; estimation; work task scheduling; and by monitoring output.
- Ensure relevant processes are followed by providingadvice to relevant stakeholders on test projects and requirements.
- Enable improved test results through giving advice on systems; processes and equipment.
- Ensure understanding of client needs through participation in peer reviews.
- Build and maintain effective relationships with stakeholders by providing feedback to stakeholders.
- Ensure stakeholders are informed by conducting walk through with the business regarding various processes.
- Enable consultation within the value chain supporting and depending on testing by establishing a network with peers.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- ISEB test practitioner or equivalent or ISTQB advanced level certificate
Essential Certifications
- ISTQB foundation or equivalent (ISEB). ISEB test practitioner or equivalent or ISTQB advanced level certificate
Preferred Certifications
Minimum Experience Level
- 5-6 years in testing roles (minimum 24 months as a test analyst)
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Job Purpose
- To manage a team of technical subject matter experts and team leaders in support of stated objectives. To deliver frontline team results through enabling others.
Job Responsibilities
- Achieve client satisfaction objectives in support of strengthened business IT collaboration.
- Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.
- Build sounds relationships with team, manager, peers.
- Deliver results in support of increased delivery capacity. Support increased delivery capacity.
- Ensure proper financing of the function.
- Manage and control budget for cost centre.
- Provide a flexible, low-cost IT operating platform.
- Circumvent penalties imposed by third party agencies.
- Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans.
- Ensure transformational targets are met.
- Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved.
- Deliver a worldclass service by ensuring a client centric culture.
- Achieve operational excellence and support the implementation of business optimisation improvement.
- Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year.
- Achieve business performance targets within required risk and compliance parameters.
- Support improved delivery capacity and capabilities.
- Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes. Improve service delivery in support of strengthened business IT collaboration.
- Meet all agreed risk and compliance targets. Manage performance of staff by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Create environment of teamwork, keeping staff informed and encouraging participation in decision-making processes and by motivating staff to perform and contribute to the success of the business.
- Identify talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
- Manage the onboarding process of new employees.
Minimum Experience Level
- 8 years IT Operations Experience and 5-7 years Job relevant experience
- 5 years Business Analysis Experience
- 5 years+ RRB, Consumer and Commercial banking Analysis Experience
- 5 years Data Analysis Experience
- 5 years PowerBI Experience
- 2 years Jira Experience
- 5 years+ Data Analysis experience, including Data Modelling
Essential Qualifications - NQF Level
Preferred Qualification
- Degree in Information Technology or Business Management, Mathematical/Statistics
Essential Certifications
- PowerBI Certifications
- Business Analysis Certification
- Data Modelling
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Job Purpose
- To provide operational support to management by planning; coordinating and managing administrative business activities to assist management to fulfil its mandate within Nedbank CIB Corporate Finance.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Deliver and manage projects (engagement activation initiatives; staff surveys and other projects as required by business) against employee engagement strategy and by adhering to project guidelines regarding agreed timelines; cost and risk.
- Coordinate project changes through stakeholder engagement.
- Maintain the standard of written Nedbank Human Resources communications by ensuring compliance to employee value proposition; employer branding requirements; alignment to audience and supports to project deliverables to advise on required changes.
- Source service providers by complying to procurement process.
- Mitigate risk by estimating probability and impact of risks and by developing and implementing actions to counter threat of risk.
- Identify and resolve work obstacles by tracking and monitoring progress against project plans.
- Support the evolution of Nedbank's culture and climate needs by conducting research in employee engagement and culture surveys regarding best practices and industry trends.
- Investigate enhancements to systems; products and projects (e.g. employee surveys; HR Communications) for process improvement by conducting needs analysis.
- Determine and prioritise cluster engagement interventions through collaboration with Communication and Organisational Development Business Partners.
- Ensure stakeholders needs are understood and met by determining the communications needs of internal and external stakeholders through consultation and engagement.
- Keep stakeholders informed by drafting Nedbank Human Resources communications related to Employee engagement and Culture projects Provide delivery support to vendors by tracking their delivery and recommending changes against quality; cost; professional ethical standards and timelines.
- Develop project plans for culture and engagement projects by identifying scope; schedules; budgets and approaches.
- Execute project plans by monitoring cost; time and quality of Project Execution Plan and by taking corrective action to meet goals.
- Provide advice and support to business regarding Employee Engagement and Communication through engagement with internal stakeholders.
- Provide advice to stakeholders by analysing return on investment for systems; product and projects.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Management of diaries, including liaising and communicating with internal and external clients.
- Set up of travel arrangements for the team.
- Manage and generate invoices, process, and billings.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
- Secretarial Diploma , Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 5 years secretarial experience in banking, or management consulting or similar.
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Job Purpose
- We are seeking an experienced and dynamic manager to lead our team of server engineers. The successful candidate will be responsible for managing an enterprise Windows server environment with over 4000 servers, including VMWARE infrastructure and physical servers
Job Responsibilities
- Oversee the operation, maintenance, and procedures of our enterprise Windows server environment.
- Lead a team of server engineers, fostering a collaborative and efficient work environment.
- Develop and implement strategies for server optimization and increased efficiency.
- Ensure the security and integrity of the server environment.
- Coordinate with other IT teams and departments to meet organizational goals.
- Manage all support activities to maintain a highly stable and available enterprise environment.
- Oversee the management of VMWARE infrastructure and physical servers.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- 10 Years Managing a Hybrid Cloud Operations Environment
- Excellent knowledge of Windows server setup, configuration, and maintenance.
- Excellent knowledge of VMWARE infrastructure and physical servers.
- Strong leadership skills and experience in managing large teams in a Hybrid Cloud Operation.
- Proven experience in managing large-scale Windows server environments.
- Must have exposure to Banking and Insurance Industry.
- Must have exposure to a DevOps environment
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Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers)
- FAIS Accreditation Regulatory Examination Level 1.
Minimum Experience Level
- Must have 2-3 years in a relationship management or banking environment
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Job Purpose
- To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .
- Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
- Ensure continuity and knowledge base through documenting and recording processes and models.
- Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
- Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.
- Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Minimum Experience Level
- 1-3 years’ experience in Credit Risk or an Analytical environment
- Previous Pricing experience is beneficial but not mandatory
Preferred Qualification
- At least a B.Degree majoring in Maths, Statistics, IT, or Engineering.
- Possibly B.Degree in Finance if have good problem-solving skills and logic to program/code
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Job Purpose
- To achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedgroup Investments brand.
Job Responsibilities
- Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.
- Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
- Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.
- Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.
- Ensure distinctive customer experience through driving the team to achieve consistent service delivery.
- Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
- Ensure synergy between team networks through consistent and constant communication of expectations.
- Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
- Develop and manage the budget according to the strategic business requirements.
- Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.
- Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department.
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Ensure issues raised in the Barrett and NSS surveys are addressed and results are improved by ensuring action plans are created.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
- Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision; values and strategy and are measured on delivery against these.
- Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Drive to execute own and direct reports planned development by attending learning; seeking coaching or other industry or technical learning events and opportunities.
- Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members Suring mentoring; coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
Job Responsibilities Continue
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges
- Ability to deal with people both within the organisation and external customers.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Commerce degree in Finance and Investments
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 7-10 years in Asset management industry with 7-10 years selling / sales experience.
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Job Purpose
- To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.
Job Responsibilities
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Increase efficiencies through programming and automating processes.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Requirements
- Experience as an analyst with coding exposure as well as prior experience in a managerial / leading a must.
- 1-3 years' experience using SQL, SAS, Python, programming, Microsoft Office with specific focus on Excel Automation & optimization Business writing.
- Bachelor's degree majoring in Maths, Statistics, IT, Science or Engineering
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
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Job Purpose
- To provide guidance and advice related to the integration of solutions across technologies; ensuing all outputs are in compliance with current governance and legislation and provide IT leadership based on IT and business acumen
Job Responsibilities
- Consult and provide advice on the use of the multiple technologies. Address the needs of the bank by deploying, supporting and configuring multiple technologies.
- Develop solutions using knowledge of the technologies.
- Ensure ongoing availability within the SLA requirements.
- Ensure maximum exploitation of the multiple technology features across multiple business initiatives.
- Identify further opportunities for use of the technologies.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Seek opportunities to improve business processes, models and systems.
- Participate in Research and Development related to specific.
- Ensure alignment with emerging technologies, and impact on Nedbank technologies and legislative requirements.
- Provide problem solving in high impact incidents.
- Present to stakeholders on any impact or change to multiple technologies.
- Engage with vendors related to multiple technologies.
- Meet bank's needs by presenting on the exploitation of the technologies.
- Become a trusted consultant by providing trustworthy information and acknowledge if advice cannot be provided.
- Expand IP beyond own technology speciality.
- Break down components of end to end design and defined logical units of work.
- Raise unallocated or missing components of design with project lead. Validate the individual design components and integrate these into end to end design.
- Ensure test strategy covers full end to end design.
- Provide integration solutions and validate the technical component design.
- Review and approve component designs.
- Consult on the resolution of high impact problem solving across. Participate in Severities (Sev's) and provide expert guidance and solutions on technical problems.
- Provide the application flow.
- Document and maintain the end to end design.
- Build end to end design and release to stakeholders.
- Ensure alignment to IT strategy to architecture roadmaps.
- Upskill all stakeholders. Lead end to end design on project.
- Ensure awareness of Group Technology initiatives and standards. Support the achievement of the business strategy, objectives and values.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team.
- Obtain buy-in for developing new and/or enhanced processes to improve stakeholders' businesses.
Vital Responsibilities
- Extensive experience with Mainframe and Server Platforms (Windows and Unix)/Hogan/COBOL
- In Dept knowledge of Soap Services/Rest API’s and Zos Connect/Java/Azure/DevOps/PostgreSQL
- Develop and maintain code on Modernised stack (CMM) for Issuing and Acquiring
- Knowledge of underlining Infrastructure and Operations
- Cloud proficiency
- Exposure to payment systems e.g. Postilion/PowerCard.
- Card (Issuing and Acquiring) knowledge
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Essential Certifications
- Accredited where formal expert certification on technology is available JMP or MMP or equivalent
Minimum Experience Level
- 10- 15 years experience in an IT environment across infrastructures of which at least 2 years in a senior role from feeder areas
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Job Purpose
- To inculcate a service and change governance culture by defining and executing a Service Model and Framework. Manage and measure continuous improvements and enhancements of service delivery by building Service Management competency within department and managing relationships with all stakeholders to support the achievement of the business strategy, objectives and values through the relevant processes and governance frameworks.
Job Responsibilities
- Implement Service Management Strategies.
- Execute service objectives aligned to Cluster and business needs in accordance with cost, time and resources.
- Manage operational costs and project drivers in accordance with defined budgets and targets.
- Develop and manage stakeholder relationships to support business strategies that promote service offering / delivery across multiple channels and functions.
- Facilitate regular stakeholder engagements that enhance and expand Services Delivery Measurement and NPS adoption through reporting, analytics and benchmarking.
- Build Strategic Service Management BI analytics capability that enables business insights and decision making.
- Share knowledge and industry trends.
- Obtain buy-in for developing new and / or enhanced processes that will improve the functioning of stakeholder businesses.
- Enable client and stakeholder value through effective service delivery facilitated by Service Managers and technology enablers.
- Achieve meaningful cross cluster / departmental synergies and unlock efficiencies and opportunities.
- Manage business changes effectively enabled through an Integrated Change Governance framework.
- Manage effective and efficient system, process and people related improvements.
- Manage associated risks.
- Deliver client value through alignment with strategic intent.
- Ensure the customer services portfolio reflects the emerging needs of the customer and is transparently presented.
- Optimise customer information technology spend across the service portfolio's.
- Facilitate optimal functional service delivery.
- Ensure customer information technology spend is optimised across the service portfolio's and managed for added value.
- Manage communication strategies that enhance internal and external communications channels with specific relevance to assigned portfolio.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff.
- Maintain a capable high performing team and ensure an environment for optimal performance is created.
- Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 5-8 years Financial or service industry experience with an least 5 years in a senior management role
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Job Purpose
- To provide data management services for the client data domain for RBB. Ensure a complete view of client data throughout the cluster and inform and implement the decisions of the data governance council.
- To ensure the support and maintain the data governance process and delivery in line with the data governance framework, and to provide data analysis through performing strategic and operational support.
Job Responsibilities
- Managing and Resolution of Data Incidents.
- Root cause analysis of data incidents
- Data Management Functions e.g. documenting lineage, meta data, master data, data flows etc.
- Defining Data strategy and processes
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Deliver work according to customer expectations by prioritizing, planning and implementing requirements.
- Utilize resources by adhering to standards, policies and procedures.
- Align and continuously improve set processes by identifying innovation opportunities.
- Identify and mitigate risk by executing within governance.
- Resolve incidents by logging and tracking through correct channels
- Ensure work are delivered according to relevant data standards.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Support business units by providing consulting services that delivers data and information relevant to their business.
Minimum Experience Level
- 5 – 7 years in a data managing role specifically dealing with data management principles within Banking and or Financial Industry.
- SQL
- BI Tools (eg Power BI, MicroStrategy)
- Ab Initio
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bsc Computer Science / BSc Information Technology
Essential Certifications
- Data Management (DAMA) Certification, Certification/formal training in relevant technology
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Job Purpose
- We are looking for an experience Credit Analyst to join our team. In this role you will be required to assess credit risk of existing portfolio so that risk is managed and mitigated in line with the banks credit policy.
- We look forward to reviewing your application.
Job Responsibilities
Credit Policy Management:
- Align with the bank’s credit policy and identify cross-sell opportunities.
- Prepare and recommend credit applications within set parameters.
- Assess credit risk by examining savings, debt repayment history, earnings, and purchase activities.
- Recommend credit terms, such as issuing or rejecting credit cards, or adjusting limits.
- Review financial status of customers to determine risk levels.
- Use financial ratios and industry benchmarks to evaluate cash flow and loan repayment ability.
- Recommend credit limits based on lending policies.
- Monitor reports to identify risks and ensure compliance.
- Measure compliance, identify risks, and make recommendations.
- Obtain latest financial information, measure compliance, and report breaches.
- Verify information to sign off conditions of approval within required timeframes.
- Ensure security by gathering required information.
- Meet Nedbank Group Rating requirements by reviewing accounts and identifying risks.
- Identify clients exceeding credit limits through daily excess reports.
- Risk-rate clients and assess financial positions using risk systems.
Client Service Management:
- Meet service level agreements by understanding client needs, providing guidance, and responding promptly.
- Enhance client satisfaction by sharing knowledge and developing the skills of the client service team and stakeholders.
- Build strong relationships with internal stakeholders by attending meetings and supporting their strategies.
- Build and maintain strong relationships with external clients by understanding their business and industry.
- Involve other bank divisions by seeking their input on deals requiring their expertise.
- Provide accurate information to stakeholders by maintaining and sharing knowledge with the team.
Performance and Compliance:
- Achieve targets by using management information systems to measure performance.
- Understand client needs and provide timely guidance and recommendations to meet service level agreement standards.
- Share knowledge with client service team members and stakeholders.
- Develop team skills to enhance external client satisfaction.
- Use the Management Information System (MIS) to identify required annual and interim facility reviews.
- Meet turnaround times by assessing applications efficiently within the agreed Service Level Agreement (SLA).
Personal and Team Development:
- Stay updated on legislation and industry changes through newsletters, websites, and sessions.
- Embrace Nedbank’s vision and demonstrate its values in interactions with the team and stakeholders.
- Improve personal capability by identifying training courses and career progression opportunities through manager feedback.
- Ensure personal growth and effectiveness by completing learning activities, practicing experience, and maintaining certifications within specified timeframes.
- Foster teamwork by understanding team members’ roles and responsibilities.
- Ensure smooth workflow through regular communication and feedback with the manager.
Process Improvement and Corporate Responsibility:
- Identify and recommend opportunities to enhance processes, systems, and policies, and support new implementations.
- Contribute to a culture that achieves transformation goals by participating in Nedbank culture-building initiatives.
- Support corporate social responsibility initiatives to achieve key business strategies.
Minimum Experience Level
- Min 3 Years' Credit Analysis experience in assessing creditworthiness of current and prospective clients.
- Min 3 Years' Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honor debt obligations.
Requirements
- NQF Level 6 or Higher in a Financial Management, Accounting or Analysis-related field
Method of Application
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