We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed.
Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today.
We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it.
Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence.
We are Huntswood. Your trusted partner for better outcomes.
Job Responsibilities
You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbou
Job Responsibilities:
Register customer information.
Explain to customers the offer and the product benefits.
Conduct needs analysis, understanding the client’s requirements so you abl
Job Responsibilities:
Register customer information.
Explain to customers the offer and the product benefits.
Conduct needs analysis, understanding the client’s requirements so you abl
Job Responsibilities
Import new claims the system portals, and/or manually upload
Conduct AskCue PI and Cache checks on all appropriate claims
Allocation of new claim files to claims handler
Job Responsibilities:
Ensure delivery of targets.
Provide reports to the Operations Manager on the status of objectives.
Assist and provide guidance to the analysts with any queries and hand
Job Responsibilities:
End to end management of Operational Change ensuring required standards are met to deliver high quality outcomes.
Determine critical path milestones to support prioritisa
Job Responsibilities:
End to end management of Operational Change ensuring required standards are met to deliver high quality outcomes.
Determine critical path milestones to support prioritisa
Job Overview:
The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity co
Job Overview
The talent specialist will be responsible for the administrative and legislative requirements against all specialist programs including funded projects, BEEE, LMS administration, speci
Job Overview
You will be responsible to provide vehicle finance to those who have been unable to obtain credit from mainstream lenders making responsible lending decisions Focusing on providi
Job Overview:
The role is to drive continuous improvement within the operations to drive better efficiencies, quality and or cost reduction. It is a key part of achieving operational excellence,
Job Responsibilities:
Register customer information.
Explain to customers the offer and the product benefits.
Conduct needs analysis, understanding the client’s requirements so you abl
Job Responsibilities:
Managing Performance and achievement of team KPIs
Leave/ Absence management ensuring required resourcing is available as per SLA.
Disciplinary & HR related matters
Job Responsibilities:
Managing a team of multi-skilled Quality Advisors responsible for completing quality assessments across a range of clients
Creating and supplying client and management re
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and pro
Job Responsibilities
Respond to and seek to effectively resolve customer complaints that are escalated from other parts of the business, in line with the company’s complaints procedures co
Job Responsibilities:
Line Management
People management responsibilities, this will include Completion of Appraisals, 121s, Absence and Performance Management, coaching and feedback
Work wi
Job Responsibilities:
People Management
Managing Performance and achievement of team leader KPIs
Articulate with clarity to the Team leaders, the business expectations and support them with
