We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed.
Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today.
We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it.
Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence.
We are Huntswood. Your trusted partner for better outcomes.
What you’ll be doing:
Handling inbound calls and emails from customers with professionalism and empathy
Providing clear, helpful information on complaint processes and general enquiries
Job Responsibilities
Identify and rectify shortcomings and weaknesses in:
Windows
Operating system deployment (AutoPilot) and application deployment (Intune)
Frequently raised issues for
Job Responsibilities :
Managing Performance and achievement of team KPIs
Leave/ Absence management ensuring required resourcing is available as per SLA.
Disciplinary & HR related matters
Job Responsibilities
Production of financial forecasts based on workload, resource requirements and overall capacity plans in support of financial and operational targets.
Supporting the budge
Key Responsibilities:
Risk Identification and Assessment: Conduct thorough risk assessments to identify potential threats to the organization. Analyse data and trends to detect vulnerabilit
Job Responsibilities
Maintenance Management:
Tracking the ratio of planned maintenance versus reactive maintenance to ensure assets are well-maintained and downtime is minimized
Work Ord
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and pro
Job Responsibilities:
Provide administrative support for the purchase order process.
Expediting of orders
To communicate daily with suppliers and end users in resolution of purchase orders q
Key accountabilities
Customer Service Excellence
Delivering world-class service to our customers, ensuring first-time resolution regardless of the contact method.
Handling customer interact
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and pro
Job Responsibilities
Managing Performance and achievement of team KPIs
Leave/ Absence management ensuring required resourcing is available as per SLA.
Ongoing sales coaching is provided to t
Job Overview:
Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sur
Job Responsibilities :
Managing Performance and achievement of team KPIs
Leave/ Absence management ensuring required resourcing is available as per SLA.
Disciplinary & HR related matters
Job Requirements:
Grade 12 or a relevant equivalent qualification
A solid background with a minimum 1 year in collections
Experience in the Financial Services industry
The successful ca
Job Responsibilities:
Providing excellent customer service, with customers issue being resolved first time around.
Use your expert knowledge and brilliant communication skills to resolve a ran
What will you be doing?
As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first ti
Job Description:
Maintain and develop internal/client quality standards.
Assess support interactions (calls, email, chat messages) based on established quality standards.
Accompany eva
Job Responsibilities
Production of forecasts, including workload, resource requirements and resource planning in support of financial and operational targets based on historical trends.
Review
