USA Portfolio Services Coordinator - Durban at Huntswood

Job Overview

• Are you an organised, detail‑obsessed multitasker who loves bringing order to chaos?
• Join our team as a Portfolio Services Coordinator and play a key role in ensuring consumer complaints and correspondence are handled with speed, accuracy, and professionalism.

Key Responsibilities

• Own the complaint entry process with precision and accuracy
• Manage busy email inboxes, web queues & voicemails
• Track and route all owner correspondence (email, mail, fax, phone, web)
• Respond to basic written inquiries with clarity and care
• Update owner accounts and maintain accurate documentation
• Identify, classify, and route complaints to the right teams
• Work across multiple systems to keep records up to date
• Handle Attorney Verification Requests confidentially
• Support day‑to‑day team operations

Minimum Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• 2+ years in customer service, administrative support within US Portfolio Services environment
• Work USA hours on rational basis

Required Skills

• Excellent written communication
• Sharp attention to detail and strong organisation skills
• Proficiency in MS Office (Outlook, Adobe, Word & Excel)
• Strong customer service orientation with a commitment to fair outcomes
• Organized with exceptional attention to detail
• Familiarity with U.S. regulatory bodies
• Collaborative and supportive team spirit

Enjoy Benefits That Truly Matter!!

• Because when you take care of people, they show up as their best. Here’s what you can look forward to:
• Fully covered medical insurance — 100% paid for, because your health comes first
• Performance-based incentives — your hard work = real rewards
• Tenure recognition bonuses — we celebrate your loyalty
• Attendance bonuses — show up, get rewarded
• Monday breakfasts & dignity packs — start the week supported
• Growth & career development programmes — your future is our priority
• A collaborative, positive, people‑centric culture — a place where you truly belong

Deadline:31st March,2026