Job Opportunities at Huntswood

Job Overview

• Are you an organised, detail‑obsessed multitasker who loves bringing order to chaos?
• Join our team as a Portfolio Services Coordinator and play a key role in ensuring consumer complaints and correspondence are handled with speed, accuracy, and professionalism.

Key Responsibilities

• Own the complaint entry process with precision and accuracy
• Manage busy email inboxes, web queues & voicemails
• Track and route all owner correspondence (email, mail, fax, phone, web)
• Respond to basic written inquiries with clarity and care
• Update owner accounts and maintain accurate documentation
• Identify, classify, and route complaints to the right teams
• Work across multiple systems to keep records up to date
• Handle Attorney Verification Requests confidentially
• Support day‑to‑day team operations

Minimum Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• 2+ years in customer service, administrative support within US Portfolio Services environment
• Work USA hours on rational basis

Required Skills

• Excellent written communication
• Sharp attention to detail and strong organisation skills
• Proficiency in MS Office (Outlook, Adobe, Word & Excel)
• Strong customer service orientation with a commitment to fair outcomes
• Organized with exceptional attention to detail
• Familiarity with U.S. regulatory bodies
• Collaborative and supportive team spirit

Enjoy Benefits That Truly Matter!!

• Because when you take care of people, they show up as their best. Here’s what you can look forward to:
• Fully covered medical insurance — 100% paid for, because your health comes first
• Performance-based incentives — your hard work = real rewards
• Tenure recognition bonuses — we celebrate your loyalty
• Attendance bonuses — show up, get rewarded
• Monday breakfasts & dignity packs — start the week supported
• Growth & career development programmes — your future is our priority
• A collaborative, positive, people‑centric culture — a place where you truly belong

Deadline:31st March,2026

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• We are looking for a Team Leader with the right talent and skills to lead our teams.
• The purpose of the role is to drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency.

Job Description

• Managing Performance and achievement of team KPIs
• Leave/ Absence management ensuring required resourcing is available as per SLA.
• Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
• Maintains team Motivation.
• Rewards & Incentives are planned and implemented on an ongoing basis.
• Ensure that the employee experience is consistent with the HW culture
• Ongoing coaching provided to the advisors.
• Regular call listening
• Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
• On going knowledge sharing activities to keep the team updated
• Monthly 1-1s with team members
• Identify and nurture top talent within the team.
• Identify skills / knowledge gaps and independently address or escalate for assistance
• All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
• Drive change initiatives ensure it as the desired outcome within your team

Job Requirements

• Matric / NQF Level 4
• Minimum 2 years experience as a Customer Service Team Leader in an International Call Centre is advantageous  
• Extensive experience Navigating multiple systems
• Strong technical problem solving skills
• High attention to detail

Required Skills

• Able to successfully upskill a team.
• Continuous improvement
• Operational Knowledge
• Prioritization of workload

Deadline:11th March,2026

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Job Overview:

• Are you an experienced insurance professional with strong analytical skills and the ability to spot misrepresentation, fraud indicators, and policy discrepancies? Do you thrive in an environment where accuracy, investigation, and customer fairness are essential?

Job Responsibilities:

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to
• To investigate and manage any potential voidance cases referring to Policy Analysis
• Contacting policyholders by phone and email, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers’ policy details making any necessary adjustments and cancellations.
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times

Job Requirements:

• Matric / NQF 4 minimum
• Solid experience in insurance, ideally with vehicle insurance claims
• Strong exposure to complaint handling, claims assessing, early resolutions in  regulated environments
• Experience investigating fraudulent claims, misrepresentation, or quote manipulation
• Excellent communication (verbal & written)
• Strong problem-solving skills and analytical mindset
• Ability to handle inbound & outbound customer contact professionally
• High attention to detail and the ability to work to strict SLAs

 Preferred Requirements/Skills:

• Experience/exposure to UK customers'/clientele.
• RE qualification 
• FAIS credits

Deadline:30th March,2026

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• Step into a dynamic role where you’ll handle Accidental Damage claims, drive successful Recoveries, and manage Third‑Party liability all while making a real impact on customer experience and business outcomes. Here, you won’t just process claims.  You’ll own them, investigate them, and deliver resolutions that count.

What You’ll Do

• Own a diverse portfolio of AD, third‑party, and recovery claims
• Assess liability, validate evidence & analyse claim circumstances
• Engage confidently with customers, insurers & stakeholders
• Drive recoveries and negotiate outcomes that maximise value
• Handle complex queries and complaints with professionalism
• Keep accurate, compliant and detailed case notes
• Deliver fair, fast, and high‑quality decisions

What You Bring

• Matric /NQF Level 4 equivalent
• 1–3 years relevant experience in insurance
• Strong insurance background (motor insurance a big win)
• Experience with AD claims, third‑party liability and/or recoveries
• Brilliant communication & negotiation skills
• A sharp investigative mindset
• Confidence handling inbound & outbound calls
• Ability to work under pressure and meet SLAs
• Solid Microsoft Office skills

Why You’ll Love It Here

• Benefits designed to help you thrive, personally and professionally
• Fully covered medical insurance — 100% paid for, because your health comes first
• Performance-based incentives — your hard work = real rewards
• Tenure recognition bonuses — we celebrate your loyalty
• Attendance bonuses — show up, get rewarded
• Monday breakfasts & dignity packs — start the week supported
• Growth & career development programmes — your future is our priority
• A collaborative, positive, people‑centric culture — a place where you truly belong

Deadline:31st March,2026