Openings at IIE Rosebank College

Job Purpose

• Response to and resolution of incidents involving applications and related end user equipment used at the workplace.  Assist users to enable them to make effective use of systems and equipment.
• Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk.  Support takes the form of investigating, identification, root cause analysis and resolution of incidents and problems, providing info about the systems, and escalating anything not resolved within defined service level requirements.

Key Performance Area:

Community Engagement (CE)

• Create a campus specific planner for CE projects and manage the implementation thereof for each site
• Ensure the active functioning of the CE committee of the Student Council
• Monitor, evaluate and analyse projects to inform future planning & measure impact of projects
• Management of the Student Council
• Plan and implement the SC election process
• Provide enough training, team building and development opportunities for the SC
• Ensure the active participation and engagement of SC members in campus life through the various committees, portfolios, meetings and other related activities as per the SC process

Social Awareness & Education

• Design and Plan effective Social Awareness & Education Campaigns aimed at addressing campus specific needs
• Manage the effective implementation of such programmes
• Evaluation and analysis of Programmes to inform future planning

Reporting

• Fortnightly Reporting on all KPAs
• Consolidated Semester Reporting
• Completion of all online tracking systems

Education:

Ideal:

• A Bachelor’s degree in Social Work

Alternatively:

• A Higher Certificate in Social Auxiliary Work
• Registration as a Social Worker/Auxiliary with the SACSSP

Work Experience:

• 2 -3 years’ experience.
• Experience working with the youth will be advantageous

Physical Job Requirements:

• Driver’s license and own car is essential

Closing Date 31 January 2026

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Job Purpose

• Response to and resolution of incidents involving applications and related end user equipment used at the workplace. Assist users to enable them to make effective use of systems and equipment.
• Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk. Support takes the form of investigating, identification, root cause analysis and resolution of incidents and problems, providing info about the systems, and escalating anything not resolved within defined service level requirements.

Education (Formal Qualification Required)

Minimum

• Higher Certificate
• Occupational Certificate Level 5 (NQF Level 5)
• A+ / N +

Advantageous

• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP 

Minimum experience       

• ICT Internship     
• 6 + Months

Position Description

Desktop Support               

• Answers, evaluates, and prioritizes logged requests for assistance from users requiring assistance with catalogue of services requests.
• Logs and tracks calls using incident and problem management database provided through the service desk
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.
• Service desk calls are closed within agreed upon SLA parameters.
• Periodic and ad-hoc review of logged tickets against job holder's name in service desk.
• Periodic user survey in conjunction with line manager's assessment.

 Software and Hardware Installations and Support for Software and Hardware Installations     

• Installs desktop and laptop computers for use on campus with the relevant authorized software and completes the relevant documentation.
• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Sets up and support for venues or for training use.

Conducts regular and periodic testing of ICT equipment in venues to ensure operability, including but not limited to:

• PCs
• Audio visual equipment
• Network points
• Access points
• Phones
• Office automation equipment
• fixes any issues identified.
• Pulse and ad-hoc inspections to ensure that desktops and laptops have been setup according to specifications.
• Device setup checklist and end-user acceptance sign-off for staff devices. Lab checklist and lecturer sign-off for lab PCs.
• Line manager's assessment in conjunction with service desk statistics.
• Obtain feedback from staff, lecturers and students.
• Daily, weekly, monthly checklists.
• Repairs register.

Information Technology Administrative Functions 

• Liaises with service providers on information technology equipment and repairs and maintenance thereof.
• Administers and maintains the ICT asset register and completes necessary finance documentation e.g. disposals.
• Administers and maintains software, as per the agreed software list.
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.
• Trains and orientates staff on use of hardware and software.
• Review of 3rd party logged service requests.
• Audit and comparison of ICT asset register to the finance FAR.
• ICT Pulse and spot checks.
• Planned and ad-hoc inspections by HESIO officers.
• User survey (MS Forms)

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Job Purpose:

• To develop and manage collections of recorded material and the delivery of information services to users. Library collections can include books, journals, newspapers, pamphlets, manuscripts, maps, films, sound recordings, microfilms, CD-ROMs, e-books, e-journals, and databases. The position also supports research and research practice for both students and Online Students. Promote intellectual integrity and ethical scholarship

Duties & Responsibilities:

• Assist in running of circulation desk (issuing, renewal & returning book loans)
• Daily handling of newspapers (including scanning and clippings)
• Daily handling of journals
• Daily shelving and shelf reading
• Check that all equipment (computers, printer, copier) is functional
• Assist in updating of notice boards
• Assist in preparing and mounting Information Centre displays
• Assist students with using computers
• Conducts Information literacy workshops for students
• Help students with OPAC searches
• Always ensure that Information Centre is neat and professional
• Provides clerical support to the Information Specialist e.g., photocopying handouts, helping during workshops, checking subject guides and database worksheets
• In addition to these typical duties, may perform other duties as assigned and required.

Minimum Requirements:

Qualifications

• Bachelor’s degree in library and information science.

Experience

• Minimum of 1-year working experience in a relevant field, preferably academic Information Centre.

Key Competencies

• Strong organisational and administrative skills
• Wide general knowledge of Problem-solving skills
• Attention to detail
• Ability to work under pressure and meet deadlines
• Commitment to excellent customer service
• Analytical and report writing skills.
• Work outside normal office hours