Centre Manager at Ascendis Health

Job description

PRIMARY JOB OVERVIEW:

Responsible for the day-to-day operations of the Centre.

Focus on 4 main KPA’s;

• Centre operations & financial management (Ensure all facets of the centre run correctly and efficiently)
• Stock and merchandise management (Records delivery of merchandise compares record with merchandise ordered and reports discrepancies to control costs and maintain correct inventory levels)
• Sales and Service (driving sales, meeting sales targets, providing excellent customer service which lives up to the core values of our brand)
• Staffing (leading, motivating, training and building a successful team. Ensures that staff achieves sales targets and manages controllable expenses within agreed limits)
• Effectively maintain budget allowances
• Petty Cash Balancing and proof of purchase, recording office expenditure
• Cut costs where required – overspending or high consumptions at Centre
• Reconcile order clerks daily cash summaries
• Checking of float breakdowns and signing them off
• Cross Refers and balancing of daily cash summaries, checking void and cancelled orders
• Checking of EFT payments into the Standard bank account
• Safekeeping of all cash and banking thereof daily
• Storing or Filing of Recons and other documents e.g. deposit slips, enrolment forms, credit card slips, and proof of cash collection
• Checking of completed enrolment forms before sending them to H/O for filing
• Responding to customer enquiries and complaints
• Completing weekly service reports and mailing to superior
• Make notes onto the Ascendis software system
• Management of the Monthly Marketing Promotions
• Keep up to date on the knowledge and display of specials or new products
• Making use of the display clipboards and counter display holders for advertisements
• Issuing of hand-outs advertisements with parcels.
• Promotional stock is ordered and promotional items are displayed
• Partner with HR to maintain office policies as necessary
• Attending H/O trainings and meetings
• Ensure orders clerks are trained, new Sales tactics
• Read and Response time for emails internal or external
• Delegating work to staff and manage workload
• Coordinate with IT department on all IT related issues
• Processing the F.I.F.O system and notify superior of expired stock
• Stock order and shelf levels are adhered to
• All stock are clean and checked for Quality before selling them to the customers
• TASK DESCRIPTION
• Effectively maintain budget allowances
• Petty Cash Balancing and proof of purchase, recording office expenditure
• Cut costs where required – overspending or high consumptions at Centre
• Reconcile order clerks daily cash summaries
• Checking of float breakdowns and signing them off
• Cross Refers and balancing of daily cash summaries, checking void and cancelled orders
• Checking of EFT payments into the Standard bank account
• Safekeeping of all cash and banking thereof daily
• Storing or Filing of Recons and other documents e.g. deposit slips, enrolment forms, credit card slips, and proof of cash collection
• Checking of completed enrolment forms before sending them to H/O for filing
• Responding to customer enquiries and complaints
• Completing weekly service reports and mailing to superior
• Make notes onto the Ascendis software system
• Management of the Monthly Marketing Promotions
• Keep up to date on the knowledge and display of specials or new products
• Making use of the display clipboards and counter display holders for advertisements
• Issuing of hand-outs advertisements with parcels.
• Promotional stock is ordered and promotional items are displayed
• Partner with HR to maintain office policies as necessary
• Attending H/O trainings and meetings
• Ensure orders clerks are trained, new Sales tactics
• Read and Response time for emails internal or external
• Delegating work to staff and manage workload
• Coordinate with IT department on all IT related issues
• Processing the F.I.F.O system and notify superior of expired stock
• Stock order and shelf levels are adhered to
• All stock are clean and checked for Quality before selling them to the customers

KEY COMPETENCIES REQUIRED:

• Quickly grasps an understanding of our vision, is passionate about our brand that is revolutionizing this industry by enriching the lives of our customers
• Is fully aware that “behind the scenes” directs “front of house” and helps the entire team to stay on the right course to achieve superior levels of performance and service delivery
• Knows that time is of the essence and drives Centre profitability by achieving goals and deadlines
• Is the true professional business person, presentable & well-spoken
• Makes well-considered decisions, juggles multiple tasks, thinks quickly on his/her feet, sets priorities to achieve results and agreed objectives
• Has entrepreneurial flair, identifies and pursues new business opportunities
• Anticipates business and customer future needs and plans accordingly with Marketing and Logistics
• Knows that working extended hours, going that extra mile to deliver results is all part and parcel of successful business management
• Highly personable, with a friendly approach
• Integrity & confidentiality
• Highly driven and self-motivated
• Uses initiative and is Proactive
• Ability to work under pressure
• Attention to detail
• Strong leadership skills
• Information management
• Organizing and planning
• Attention to detail
• Excellent communication skills
• Reliability
• Stress tolerance

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• 2 -3 years managerial experience in retail
• Matric Qualification
• Excellent Negotiation and Communication Skills
• Ability to drive and reach sales targets with the team
• Customer service and rapport building skills
• Strong interpersonal and leadership skills
• Ability to motivate and inspire team
• Computer Literacy (POS, Microsoft Word, Excel and Outlook)
• Experience within the Direct Selling environment will be advantage