Account Manager (Project Management) at UWIN IWIN

Job description

Please read the below requirements before applying:

• These positions are available immediately.
• Write a motivational letter telling us why you are “The One”.
• All qualifying candidates will be required to complete various skills assessments.

Job Description

• Responsible for the day to day running of specific incentive programmes.
• Ensuring that the programme is meeting all requirements, specifically surrounding the measurement and overall performance of the programme.
• Take responsibility for the financial management of the programmes as well as reconciling the programmes each month.
• Maintain accurate financial records at all times against client budgets.
• Ensure that all creative is updated on the website as well as day to day website maintenance.
• Manage all general admin duties that may arise around all aspects of the programmes.
• Administer participant databases as required via the proprietary Incentive software.
• Provide quality customer service to participants and clients.
• Assist with inbound contact to participants, ensuring first call resolution where possible.
• Handle enquiries logged online, meeting SLA requirements
• Data capturing.
• Follow up on queries and revert to participants and clients as per stipulated times.
• Maintain an in-depth knowledge of incentive programs run by the company for all clients.
• Maintain reports that will track participation on a monthly basis.
• Assist with general administration in other areas of the business as and when the need arises.
• Maintaining close relationships with clients and participants by ensuring that regular programme reviews are done with client to share information on return of programme measurements.
• Assisting department manager with strategic development of incentives.
• Assist with proposal writing and sales activities.
• Daily management of programmes in regards to overall direction, points upload, communications, database, reconciliation, invoicing etc.
• Prepare and execute a communications strategy to ensure that all programmes are kept top of mind amongst participants.
• Organise and facilitate Steering Committee meetings with client.
• Prepare and present monthly Management Reports at Executive level.
• Analysis of programme data and constant identification of improvement opportunities.
• Constantly strive to up- and cross-sell other Uwin Iwin services into existing account(s).
• Maintain, oversee, extract and manipulate data according to incentive requirements.
• Correctly apply reward formula’s to different participant sectors.
• Assist in general admin duties that may arise around other aspects of the programmes.
• Build on client and supplier relationships at all times.

Seniority Level
Mid-Senior level

Employment Type
Full-time