Junior Field Technician (Temp) at Gilbarco Veeder Root

Job description

PURPOSE OF POSITION

Installation, repair & maintenance of fuel management systems which would include (Automated tank gauging, dispensers, pumps, efuel vehicle technology & forecourt automation equipment)

Key Responsibilities

• Provide technical support across the network to ensure SLA's <96% are achieved.
• Reduce repeat calls across the network >3%
• Engage clients and provide detailed fault analysis
• Achieve required HSSE targets & inspections

POSITION RELATIONSHIPS

• Internal
• Technical Department
• Projects
• External
• Technical Services and Sales
• Subcontractors
• Oil Company's

MEASURES OF PERFORMANCE (INDICATORS)

• Leading –
• Provide technical support across the network to ensure SLA < 96% are achieved.
• Reduce repeat calls across the network > 3%
• Lagging –
• Engage clients & provide detailed fault analysis
• Achieve required HSSE targets and inspections to reduce risk exposure

Personal Qualifications & Experience

Education/achievements

• N6 preferential Electrical/Mechanical/Electronic background (If not further study required) signed commitment
• Preferably ATG qualified with pumps & E-fuel experience

Experience/Knowledge

• Minimum 1 year practical experience working with electrical and electronic components
• Mechanical aptitude is essential, although a formal qualification in this discipline is not a prerequisite

Specific Skills

• proven logical problem solving skills
• Good interpersonal & communication skills - written & verbal
• Excellent administrative skills a must

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

• Listens and responds to customer needs
• Demonstrates deep understanding of customer expectations and end user needs.
• Dedicated to exceeding customer expectations.
• Seeks information from customer feedback to improve.
• Solves Problems
• Displays discipline and logic; utilizes Problem Solving Process (PSP) tools to solve problems
• Acts with Integrity
• Operates with transparency & is trusted
• Is viewed as direct and truthful.
• Moves Strategy to Action
• Prioritizes effectively, acts with speed & agility
• Displays knowledge & confidence to execute