CSC Supervisor at Sandvik

Job description

The role

To successfully lead and mentor a team of CSS Representatives to provide industry leading sales support which exceeds customer expectations and fosters customer loyalty and a positive customer experience in order to support the achievement of sales targets.

Your profile

• Relevant post Matric qualification
• At least 2 years of customer service experience
• 3-4 years related experience in a supervisory and coaching role (required)
• 5 years Sales management experience
• Supervisory Qualification will be advantageous
• Ability to work flexible hours
• High-level attention to detail
• Excellent communication skills and ability to communicate at all levels
• Ability to look, listen for, and communicate opportunities for providing new or enhanced services to customers
• Demonstrated ability to lead, manage and develop a high performing and diverse team
• Good planning, scheduling and organisation skills
• Ability to analyze situations fully and accurately, understand and manage data and work in relevant systems to reach a productive decisions.
• Strong negotiation and problem solving skills to influence internal stakeholders and customers
• Strong health and safety culture
• Flexible, self-motivated with demonstrated initiative and strong sense of accountability
• High level of professionalism, honesty and integrity
• Ability to manage conflict in a contact centre environment