Operational Effectiveness Specialist at IQVIA

Job description

PURPOSE

Support the application of a consistent, methodology-driven approach through management of specific components of projects or sub-projects for Operational Effectiveness Services (OES) delivering solutions that identify and accelerate operational productivity, optimization and efficiency through change and process improvements within IQVIA. Participate in process reengineering, data modeling, Lean Six Sigma and other process/data analysis efforts while monitoring performance improvement through metrics ensuring high quality, timely, on budget deliverables in accordance with SOPs, policies, and practices.

RESPONSIBILITIES

• Support global focused OES teams through active participation providing advanced technical expertise supporting data capture, project planning, change/data/process management, compilation, and high quality deliverable generation for service area initiatives.
• Assist project and senior project leads with initial data and process analysis including but not limited to: conducting research/interviews, identifying appropriate data resources, creating process maps, supporting project and change management plans, gathering data, preparing project outputs for assigned projects/analyses.
• Assume responsibility and apply complex techniques for assigned sub-projects or specific project components including but not limited to: data capture, data modeling, analysis, innovative approaches, and Lean Six Sigma application, brainstorming, investigating theories, and project planning.
• Attend and provide background and supporting documentation/findings regarding data collection and analysis at various meetings and planning sessions.
• Participate in discussions with operations, OES, and management teams as required in carrying out special projects impacting the organization and productivity/process improvement initiatives.
• Work with OES project leads to create, collect and analyze data around metrics, change/process/data management, scorecards, and project plans supporting various OES projects.
• Project coordination and control tasks include: task and work flow planning, research approach planning, data source identification, clarification of project specification adjustments, identifying and collecting relevant and key records and documentation, general project related activities.
• Support the preparation of project related reporting, development of user ready charts, and presentation materials for OES management and ultimately Executive Management.
• Provide on-the-job training to new team members as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Above average working knowledge of process / data analysis techniques and methodologies
• Strong working knowledge of Microsoft Office and other data capture, compilation and presentation tools
• Excellent written and verbal communication skills
• Proven self-starter with excellent problem solving skills
• Strong attention to detail/quality control skills while driving initiatives to closure
• Excellent critical thinking, multi-tasking, flexibility, quality, time management and analytical skills
• Excellent presentation and interpersonal skills, meeting the needs of all levels within the organization
• Ability to successfully and quickly comprehend, interpret, and apply various analysis techniques and methodologies
• Ability to succeed in a fast-paced, highly visible environment while establishing and maintaining effective working relationships with staff throughout the organization as well as clients

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in related field and 3 years of work experience in a clinical operations, applied math, IT, data management, business, project management or laboratory environment; or equivalent combination of education, training, and experience
• Must be fluent in German

PHYSICAL REQUIREMENTS

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech
• Extensive use of keyboard requiring repetitive motion of fingers
• Regular sitting for extended periods of time
• Occasional travel