IT Support Technician at Entersekt

Job description

Requirements

• A tertiary qualification (diploma or degree) in IT
• At least 2 years’ work experience supporting users in a corporate environment
• Comfortable learning new technologies and able to multi-task between supporting both cloud and desktop/locally-hosted applications and servers
• Experience in the use of Incident Management tools and systems (for example Jira, MS CRM, SysAid, Salesforce Desk etc...)
• Overall understanding of IT infrastructure and networking, including mobile networks and devices
• Understanding of macOS would be advantageous as we have approximately 30% Apple device users

Attributes

• Attention to detail, systematic approach to problem solving, proven track record in solving complex technical and system-level issues
• Positive, approachable and excellent with clients (both internal and external)
• Patient and a good teaching or coaching style when it comes to up-skilling users
• Excellent written and verbal communication skills, with an emphasis on accurate and meaningful feedback to user
• Proven ability to plan and prioritize your work and manage client expectations
• Ability to build relationships with both customers and colleagues
• Some exposure to dealing with a de-centralized or distributed organization would be beneficial (multi-office scenario)

Responsibilities will include

• Handle daily technical support activities for desktop and network users
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and enable permissions and user profiles
• Troubleshoot PCs and make recommendations in terms of re-build, upgrade or replace
• Train end users on usage of computer hardware and software.
• Develop and manage effective professional working relationships with contractors (who may
• be operating in other cities or countries)
• Adhere to policies as per corporate manuals and directives and assist with the drafting of these policies where required
• Source and procure equipment and software licenses
• Manage stock levels of equipment and licenses
• Assist in assembly and configuration of Entersekt proprietary client-premises servers
• Maintain computer peripheral devices like printers and resolve associated problems, either directly or via service providers