Network Engineer at First Technology

Job description

First Technology is looking for a Network Engineer who can deliver senior support and project services to a variety of customers using network switching, routing, firewall and wireless network technologies in line with customer requirements.

Main duties and Responsibilities

• Identify and resolve complex incidents and perform root cause analysis
• Design and implement technology solutions up to the highest standards
• Perform proactive optimisation and implement best practice
• Actively seek opportunities for value-add and upselling to existing customers
• Push for automation, standardisation and repeatable quality
• Develop and enhance relationships and communication throughout the company with peers as well as individuals external to the company
• Identify opportunities to extend the company’s service offerings

Essential Experience

• Minimum 5 years’ overall experience in IT server / network infrastructure
• Advanced experience with HP / Aruba switching, routing and wireless products
• Intermediate experience with Cisco switching, routing and wireless product
• Candidate must be willing to cross-skill to Extreme Networks (if not already skilled)
• Intermediate experience with Fortigate, SonicWall or CyberRoam (now Sophos) Firewalls
• Some experience in creating and implementing technical designs
• Some experience in assisting project managers with the creation of proposals, project plans and managing one’s own work streams
• Comfortable working in server rooms / datacentres racking and cabling up kit

Strong written and verbal communication skills

• Strong presentation and white-boarding skills and the ability to translate business requirements into technology solutions
• Sound ITIL framework mind-set in terms of structured incident management, request management, change management, contractual scope alignment etc.

Desirable Skills/Qualifications

• Riverbed SteelHead
• F5 Networks
• Essential Qualifications
• One or more of the below certifications'
• Cisco Certified Network Professional
• Extreme Certified Specialist
• HP FlexNetwork Professional
• Behavourial characteristics and competencies
• Highly motivated, disciplined and ambitious
• A self-starter used to working in a multi-skilled team environment to meet challenging and time related targets and service measurements
• Attention to detail, highly organised and good prioritisation skills
• Able to be persuasive and assertive when needing to explain or defend a technical decision or approach without sacrificing professionalism
• Strong customer service orientation and awareness of service level agreements
• Ability to learn quickly and mentor more junior colleagues
• Ability to perform well under pressure
• Ability to work independently or as part of a team
• Happy to work remotely as well as physically on site
• Wanting to innovate, create value-add and deliver continual service improvement

Working hours

• 08:00 – 17:00
• Monday – Friday
• Provide out of hours standby cover on a rotational basis
• Occasionally work overtime on major incidents and project implementations