AddressQuadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga, Durban
About Ignition Group
The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology.
We approach markets that are traditionally complex and contested, and then simplify the... read morem, making life easier for consumers, and business more efficient for our partners.
Ignition, a central business vertical to the Ignition Group, was founded in 2002, by brothers Sean and Donovan Bergsma. Ignition Group, now one of Africa’s largest investors in technology, media, telecommunications and financial services sectors, provides a platform for sustainability and success.
With a staff complement of nearly 3 000 people, we have a team of experts in the fields of IT, Finance, Marketing, Human Resources, Sales, Development, Compliance, Customer Care, Training and Support. Ignition Group has built a sound infrastructure to support a number of business verticals within the Group, allowing the business verticals to swiftly develop, innovate, adapt and support our Business Partners and strategies.
The Senior BI Developer will play a pivotal role in designing, developing, and maintaining the organization’s data infrastructure and advanced analytics solutions. This role focuses on enabli
The role:
Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make
The purpose of the Security & Compliance Operations Admin department administrational admin
Job Description
Responsible for all administrative work
Policy quarterly review /updates
Job Description
The Skills Development and Compliance Practitioner plays a critical role in implementing and managing learning initiatives that align with South Africa’s skills development
Job Description
We are seeking a dynamic and results-driven Operations Specialist to join our dynamic team. This person will be responsible for driving the fulfilment performance of our team.
Responsible for leading the technical direction, infrastructure, and engineering delivery of our high-growth business. This is a pivotal role with both strategic and hands-on responsibilities, offe
The purpose of the job will be to oversee the financial health and growth of Business to Consumer sector by providing strategic financial insights, managing financial risks, and ensuring that finan
The Senior BI Developer will play a pivotal role in designing, developing, and maintaining the organisation’s data infrastructure and advanced analytics solutions. This role focuses on enabli
Job Description
The role:
Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opp
The Senior Product Manager will take accountability for maximising the value of the product and representing the customer to the development team to achieve the product strategy by ensuring that th
Description
Responsible for all administrative work
Policy quarterly review /updates
Responsible for ISMS (information security management system)
Manage and co-ordinate all security updat
Description
First Teir / Level Customer Support
Receive Telephonic or Digital (Email, social media, Chatbot, WhatsApp) queries and enquiries from customer
Assess Queries received and provid
Description
ER Case Management:
Manage the end-to-end process of ER cases within the Ignition Group & Product space, while ensuring compliance with South African labour laws and regulatio
Description
Organisational Facilitation and Training Delivery (70% of role)
Facilitate impactful learning experiences, including workshops, focus groups, team effectiveness sessions, and mana
Description
Responsible for all administrative work
Policy quarterly review /updates
Responsible for ISMS (information security management system)
Manage and co-ordinate all security updat
The detail:
Management Ensure the team meets their core KPI Sales service targets.
Target setting, call-flow management and interval control, drive and encourage individuals and the whole team
The detail:
Monitoring
Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents
Ensuring that the sales agents comply with sales policies and procedures.
Description
People management
Manage the daily operations of the HR strategic partnering function.
Ensure that the team has the necessary tools and methods to enable efficient service deliv