The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology.
We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
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Management Ensure the team meets their core KPI Sales service targets.
Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilisation times using measurement, targets, reward and recognition, feedback and communication.
Responsible for the day to day management of your team, including the monitoring of shift patterns, time-keeping, absence, and overtime
Coaching and Developing
Coach, mentor and develop the team.
Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice and reviewing departmental processes.
Establish goals both for the team and for individual employees, and conduct regular performance reviews.
Identify and address any training that your team require.
Collaboration
Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign.
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