Jobs at Ignition Group

The detail:

• Management Ensure the team meets their core KPI Sales service targets.
• Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilisation times using measurement, targets, reward and recognition, feedback and communication.
• Responsible for the day to day management of your team, including the monitoring of shift patterns, time-keeping, absence, and overtime

Coaching and Developing

• Coach, mentor and develop the team.
• Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice and reviewing departmental processes.
• Establish goals both for the team and for individual employees, and conduct regular performance reviews.
• Identify and address any training that your team require.

Collaboration

• Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign.

Requirements

• Matric
• Call center sale experience

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Description

Solution Design & Engineering

• Design, build, and maintain Power Apps (primarily Canvas apps) and Power Automate workflows.
• Develop structured, scalable SharePoint Online solutions using lists, libraries, metadata, and permissions.
• Translate business requirements into well-architected low-code solutions aligned to platform best practices.
• Implement light integrations with Microsoft 365 services and external systems where appropriate.
• Apply structured error handling, logging, and optimisation to workflows and applications.

Platform Support & Optimisation

• Own the end-to-end lifecycle of solutions, including testing, deployment, documentation, and iteration.
• Troubleshoot and resolve issues related to Power Platform and SharePoint solutions.
• Monitor solution performance and usage, identifying opportunities for improvement.
• Support second-line requests and enhancements from business teams.

Governance & Quality

• Apply established governance standards for security, permissions, and data access.
• Support audits, permissions reviews, and content lifecycle management.
• Ensure solutions are compliant with internal policies and relevant regulatory requirements (e.g. POPIA).
• Contribute to improving standards, templates, and best practices across the platform.

Stakeholder Engagement & Enablement

• Work closely with business stakeholders to understand processes and pain points.
• Communicate technical concepts clearly to non-technical users.
• Produce clear documentation, SOPs, and training material.
• Support adoption through user training and solution walkthroughs.

Requirements

• IT-related degree, diploma, or equivalent practical experience.

Experience

• 2–4 years’ experience working with Power Platform and/or SharePoint Online.
• Proven experience building and supporting Power Apps and Power Automate workflows in a production environment.
• Experience gathering requirements and working directly with business stakeholders.
• Experience balancing delivery with governance and platform stability.

Essential

Strong hands-on experience with:

• Power Apps (Canvas apps)
• Power Automate (cloud flows, approvals, triggers, connectors)
• SharePoint Online (sites, lists, libraries, permissions, metadata)
• Ability to analyse business processes and translate them into structured solutions.
• Experience supporting and enhancing production Power Platform solutions.
• Understanding of Microsoft 365 ecosystem (Teams, OneDrive, Entra ID / Azure AD basics).
• Strong communication and stakeholder management skills.
• High attention to detail and structured problem-solving ability.

Advantageous

• Power BI report development.
• PowerShell or scripting for administration and automation.
• JSON formatting for advanced SharePoint views and forms.
• Exposure to Microsoft SQL Server or data integration concepts.
• Experience working in Agile or iterative delivery environments.