Hot Jobs at FNB South Africa

Job Description

• To implement the tactical plans and business processes required to create, maintain, and enhance data, be responsible for the daily management of a critical data asset within area of responsibility and provide guidance to an allocated data set and actively manage data in order to meet compliance requirements, align data to business priorities, continuously improve data quality, reduce cost of data management, and to increase confidence in data and information integrity.
• Provide input into the definition of data processes and standards.
• Comply with data policies, standards, tools and best practices within the data domain of responsibility.
• Apply domain-level data architecture and data management best practices to area of responsibility.
• Evaluate existing information management landscape and produce report for areas of improvement under supervision and guidance.
• Attend relevant information management working groups and implement requirements accordingly.
• Assist with compliance with internal policy, regulatory requirements and data practice standards.
• Interacts and builds relationships with internal and external stakeholders to ensure compliance with statutory requirements.
• Document business term definitions.
• Create and maintain reference data and master data definitions.
• Ensure reference and master data management processes address uniformity, accuracy, accountability across entities.
• Maintain metadata, data quality rules, Enterprise Data Model (EDM), reference data, records register, where applicable.
• Publish relevant meta data to appropriate users in an organization, and monitor the published data sources for usage, relevance and quality feedback.
• Create and manage business metadata for published data sources to ensure that it is easily discoverable, and meaningful to information workers.
• Respond to data queries e.g. data quality issues as defined by the data quality issue resolution process.
• Co-ordinate data quality issue resolution.
• Perform root cause analysis to resolve data quality issues and implement solutions accordingly.
• Assess the access request and action according to access standards and information owner approvals.
• Monitor user access and usage of the data sets owned or accountable for.
• Define and obtain sign off on measurement for information management disciplines for area of responsibility.
• Provide input into information management metrics.
• Provide input into accurate and reliable reporting together with analyzing trends and data used to improve business decisions.
• Provide input into accurate and reliable reporting in line with business, compliance and governance requirements.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Define information management requirements (e.g. data cleansing and data quality, etc.) and drive the implementation of the requirements within area of responsibility).
• Participate in data related projects and provide required domain level expertise.
• Align data activities to targeted projects for remediation and drive activities accordingly.
• Participate in activities of the Segment implementation roadmap for the information management function.
• Participate in the maturity roadmap for relevant Business Unit aligned to implementation roadmap and provide inputs for roadmap assessment.
• Deliver initiatives that improve the level of information management maturity.
• Apply understanding of data management and business processes and coordinate with relevant stakeholders to solve business problems.
• Serve as a change agent for information management.
• Present information management trends to management and relevant committees for area of responsibility, using internal and external research, including best practice and industry standards.
• Consult in matters of data workflows, master data security, and access rights for area of responsibility.
• Promote best practices and make recommendations to business users that will create efficiencies and ensure data integrity for area of responsibility.
• Provide training or awareness to the business and data community on data management disciplines for area of responsibility.
• Identify possible solutions to support business requirements and partners with stakeholders to develop an optimum solution.

Qualification and Experience

• A relevant BCom or BSc qualification.
• 3-4 years in a similar role
• Knowledge working with SQL, PowerBI , SAS, SharePoint

End Date: February 21, 2026

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.

End Date: February 18, 2026

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• You will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high volume service branch environment.
• The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.
• Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within agreed turnaround times

You will be an ideal candidate if you possess the following:

• Preferred NQF 5 qualification or higher
• 1-2 years’ experience in Client Services Support and delivery
• Strong understanding of FAIS, TCF, and client-centric advice principles
• Proven ability to meet sales, service, and compliance targets

End Date: February 19, 2026

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Job Description

• Interacts with existing customers to perform various retention related activities, which includes cross-selling, suggestion of alternative products, resolution of customer queries and unhappiness and product education to maximize customer experience and positively impact retention.

Are you someone who can:

• Achieve monthly Retention targets
• Have accurate, timely administration
• Manage stakeholder engagement
• Adhere to risk and compliance requirements
• Strive for teamwork, self-management and alignment with FNB values
• Excel in: Retentions, Reinstatements, Policy reviews, Upselling and Policy Cancellation

You will be an ideal candidate if you have:

• Minimum 2 years Retentions experience
• Minimum 2 years Short Term Insurance experience
• RE Qualification
• Short Term Insurance qualification
• Matric Essential

End Date: February 20, 2026

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Job Description

• To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
• Contribute to the development of larger overall area budget
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
• Research and design a longer term financial resource requirement plan for the area of responsibility
• Present the business case to motivate for financial resources
• Analyse and develop implementation plans against the forecasted financial budget 
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs 
• Control the budget for area including the authorisation of expenditures and implementation of financial regulations.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in 
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships.
• Ensure that the customer is at the centre of the business philosophy, operations and ideas.
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
• Creates risk awareness and manages audit findings
• Participate in Group risk forums where required and cascades relevant information through team
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions 
• Drive strategic projects, change management and platform integration across operations
• Leverage Group capability to exploit opportunities
• Ensure and encourage adherence to an operational framework of policies and procedures
• Execute defined business strategy by translating it into the business operations
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
• Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
• Be aware of, and responsive to local conditions
• Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
• Develop and implement a personal development plan
• Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
• Share information and empower others to act
• Acts as a role model for continuous professional development in area of expertise
• Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

End Date: February 19, 2026

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customized solutions which result in more efficient outcomes.
• Provide input into localisation of appropriate model building policies, standards, frameworks, and governance process and integration of business modelling and analytics value chain.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Create delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Analyse available data to identify information commercialisation opportunities that have not been explored to address business needs and revenue options.
• Productionize analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilise as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the business overall analytical needs and opportunities.
• Serve as SME for analytics applying own understanding of the operations of the business product or service.
• Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Apply own understanding of statistical techniques to determine approach to provide input required for decisions and design or evaluation of experiments.
• Apply technical concetps such as (Multivariable Calculus, Linear Algebra etc.) concepts to improve predictive performance or algorithm optimisation in data defined products.
• Implement Machine learning mathematical algorithms and automation techniques using open-source programming languages such as SAS or Python libraries.
• Utilise advanced Predictive modelling techniques to hold insight into outcomes and future events thatmconfront key assumptions.
• Utilise data to model complex abstractions in machine learning research to enable deep learning.
• Utilise pattern recognition technology to recognizes patterns in data and the criteria for use interchangeably with machine learning technology.
• Build and program own statistical model in statistical software for application development to productionize the model into a software application conducted by software developers.
• Conduct Text analytics to examine unstructured data to glean key business insights.
• Understand principles of Data Wrangling to identify and recommend corrective actions for imperfections in data quality.
• Participate in enterprise-wide high level problem resolution by interacting with relevant engineers and product managers, utilising appropriate methods and decide when approximations make sense.
• Conduct data visualisation to present data, findings and techniques to audiences, both technical and nontechnical in a pictorial or graphical format so it can be easily analyzed utilising principles of visually encoding data and communicating information.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models.
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetization opportunities and monitoring implementation of business decisions to recommend enhancements utilizing statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and prepare relevant data sources for analysis.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.

End Date: February 19, 2026 

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Job Description

• Design and develop websites with a strong emphasis on visual appeal, user experience, and technical performance. Ensure optimal site functionality, including speed, scalability, and capacity to handle varying levels of traffic.
• Support the implementation of technology initiatives by contributing to project planning and execution, ensuring alignment with program objectives and successful delivery of outcomes.

Are you someone who can:

• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Eng, BSc Informatics degree or any other related qualification
• 7+ years’ solid experience in Java 8 or latest version
• SOAP and Restful Services
• BPMN experience(Camunda)
• JPA framework like Hibernate
• Docker and container orchestration tools like Kubernetes
• Gitlab, Spring boot, Microservices, Maven, CI/CD, NLP, Atlassian tools, Jira, Confluence, etc.
• SQL and Relational database experience
• Agile Development Methodology
• OCEP experience will be advantageous
• Kakfa exposure
• Domain Driven Design

End Date: February 28, 2026

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Job Description

• To provide specialist support to the business unit in the execution of the Data Quality policies and standards aligned to the business unit strategy
• Manages the evolution and transition of the data quality strategy and architecture in response to changing business requirements
• The successful incumbent appointed as the Records Manager will partner with the business to ensure effective records and information management practices across the value chain.
• The role will provide subject matter expertise on records governance, compliance, and lifecycle management, while developing and enhancing processes that support regulatory compliance, risk reduction, and the continuous delivery of trusted information services.

Role Responsibility:

• Manages the evolution and transition of the records management strategy, policies, and supporting systems in response to changing business, regulatory, and compliance requirements.

Are you someone who can:

• Prevent wastage and continuously identify process improvements to contain and reduce costs.
• Define and implement a Records Management operating model and governance framework.
• Lead strategic projects and initiatives to adopt electronic recordkeeping practices.
• Align Records Management practices with business unit strategy and requirements.
• Develop, implement, and maintain records management policies, standards, and procedures.
• Establish and manage records classification schemes, file plans, and retention schedules.
• Ensure proper lifecycle management of records (creation, storage, access, retention, and disposal).
• Oversee both physical and electronic records management practices.
• Foster collaborative relationships within FNB/Direct Axis and across the FirstRand Group.
• Manage people by executing leadership responsibilities and creating an environment that promotes growth and performance excellence.
• Actively coach team members by providing subject matter expertise, guidance on solutions and processes, and support for personal development.
• Participate in development activities for self and team.
• Compile reports to track progress and support informed business decision-making.
• Build strong working relationships across teams and functions to enhance delivery, collaboration, and innovation.

You will be an ideal candidate if you:

• Have a Bachelor of Commerce equivalent to NQF Level 7 in Management or Business Administration.
• Have 4 to 5 years’ experience in Data Governance/Information Management

End Date: February 19, 2026

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Are you someone who can:

• To be responsible for operations in support of the business applications/systems at 2nd Level. This includes logging, resolving, monitoring, tracking and communicating calls escalated from First Level Support Agents into the problem and change management processes and tools.
• The App Support Analyst will also be responsible for trending and reporting as well as investigations that aid the Incident and Problem processes to deliver suitable work around and root cause analysis Where applicable they will escalate calls to Second/Third Level, Third party Vendors and even the Incident\Problem Manager 

Role Purpose 

• Increase operational efficiency and suggest solutions to enhance cost effectiveness. 
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective 
• Responsible for the timely and effective response of IT systems user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses 
• Mange the reduction of hours of unplanned downtime caused by faulty applications incidents 
• Manage installation of planned system solutions and changes against required System Application Plan 
• Improves user experience by pro-actively advising of issues or fixes being implemented on the system using the appropriate communication avenues. 
• Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress 
• Comply, understand and implemental steps within IT development and meet governance in terms of legislative and audit requirements 
• The overall management of application releases (tasks, assignments, delivery, timeframes and problem fixtures). 
• Maintain and make changes to application software systems, as and when required by business, to reduce the number of production problems caused by downtime 
• Manage IT projects to ensure successful implementation within agreed timelines 
• Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary 
• Assists with first level testing of system fixes prior to placement in production environment by providing onsite implementation support if required 
• Responsible for producing reports and statistic information on the applications/systems and impact on business unit and/or segment 
• Manage own development to increase own competencies 
• Increase job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations 

Education and Experience 

• Diploma in computer science, Information Technology, or a related field. A relevant degree would be advantageous.  
• Over 1-4 years’ experience in IT Support within an Information Technology environment.  
• Experience to a process Model tool  
• OS administration (Linux, Windows server)  
• Knowledge on Sailpoint IdentityIQ, A+ N+, Excel   
• Understanding identity and Access governance and understanding of Segregation of Duties  
• Proven experience in application support or a similar role.  
• Strong problem-solving and analytical skills.  
• Excellent communication and interpersonal skills.  
• Experience working with Service now.  
• Branch experience added advantage.  
• Knowledge of SQL, databases, and scripting languages 

End Date: February 19, 2026 

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Are you someone who can:

• Extract, clean and analyse data to create meaningful insights using PowerBI dashboards and reports
• Design and maintain interactive PowerBI dashboards to provide business intelligence and key performance metrics
• Work with business users to understand reporting needs, translate requirements into data models and provide actionable insights
• Optimise PowerBI performance, ensure data accuracy and implement best practices for data visualization and reporting

You will be an ideal candidate if you:

• Have a certificate or Diploma in computer science, information systems, or related fields
• Have 3+ years of experience in Business Intelligence
• Have advanced experience in PowerBI and SQL/Teradata
• Have a technical mindset
• Have experience in AbInitio (nice to have) 

End Date: February 20, 2026

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Job Description

• To lead and manage the finance portfolio for the Bank, ensuring professional and ethical financial standards, practices and governance, and a cohesive finance service offering that is aligned to the Banks strategies
• Determine and direct financial strategy for the Bank in partnership with the CEO and Exco Serve as an active member of the senior-management team, prepare financial reports and budgets for the executive to support the financial decision making process, and ensure that financial transactions, policies and procedures meet business short and long term objectives and regulatory body requirements
• This role requires a polished professional who thrives in a fast-paced, high-performance environment and can operate with discretion, independence, exceptional judgement & is solution focused.

Are you someone who can:

• Strategically partner with the CEO and executive team to shape and execute the financial vision of eBucks.
• Provide stewardship of the overall business portfolio ensuring business integrity, financial health and control.
• Practice sound and ethical financial management through the technical application of financial, accounting and business knowledge.
• Drive financial performance through robust planning, forecasting, and analysis, ensuring alignment with business goals and customer value.
• Lead financial governance and compliance, ensuring adherence to regulatory requirements and internal controls.
• Oversee financial reporting and insights, delivering accurate, timely, and actionable information to stakeholders.
• Manage capital allocation and investment decisions to support innovation, product development, and platform scalability.
• Champion cost efficiency and operational excellence across the business.
• Lead risk management and mitigation strategies, ensuring financial resilience and agility.
• Represent eBucks in group-level finance forums, contributing to broader strategic initiatives and alignment.
• Build and lead a high-performing finance team, fostering a culture of accountability, collaboration, and continuous improvement.
• Develop and nurture internal relationships within the business enabling collaboration.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Control expenditure planning and reporting in area of responsibility, within approved budget parameters.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Develop and run costing model to establish alignment.
• Control costs for functional/business area(s).
• Drive digital transformation in finance, leveraging automation, data analytics, and fintech innovation.
• Support strategic partnerships and commercial negotiations with financial acumen and insight.
• Act as a trusted advisor to the business, translating complex financial data into strategic recommendations.

You will be an ideal candidate if you have:

• CA(SA) or equivalent professional qualification.
• 5-8 years of progressive financial leadership experience, ideally within digital, fintech, or retail banking environments.
• Proven track record in strategic financial management, stakeholder engagement, and team leadership.
• Strong understanding of digital platforms, customer-centric business models, and innovation-driven environments.
• Exceptional analytical, communication, and decision-making skill
• Experience working within a group structure or matrixed organisation is advantageous.

End Date: February 19, 2026 

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Job Description

• To understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.
• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (medium to complex data extracts).
• Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
• Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.

Requirements

• Bachelor’s degree in data science, Statistics, Computer Science, IT, or related field
• 4-5yrs SAS experience is mandatory
• 3-5yrs Power BI experience is mandatory
• SQL experience is advantageous
• Minimum of 4 years' experience in a similar role
• Banking experience is advantageous
• Risk and credit data analytics experience is advantageous

Technical Communication

• Ability to translate complex logic (BRS) into code.
• Skilled at communicating with both technical and non-technical stakeholders.
• Development of source to target mapping documentation.

End Date: February 19, 2026 

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Are you someone who can:

• Lead a specialist servicing team that manages complex, semi‑ and fully‑underwritten insurance products across Underwritten Life, Business Life, and Gap Cover and the different benefits associated whit such products.
• The role ensures exceptional customer experience, operational accuracy, compliance with regulatory standards, and high‑quality engagement across multiple internal and external stakeholder groups.
• This position plays a critical role in safeguarding servicing quality, managing operational risk, and supporting business growth through effective relationship management and skilled handling of escalations and technical queries.

You will be an ideal candidate if you have:

• Minimum: Matric (Grade 12).
• Preferred: Diploma/Degree in Business, Insurance, Financial Services, or related field.

Experience:

• 3–5 years in life insurance servicing, including experience with complex, underwritten products and associated benefits including living benefits.
• At least 2–3 years in a team leadership or supervisory role within a similar customer servicing or underwriting‑linked environment.
• Proven experience managing technical queries, adviser relationships, and multi‑channel servicing operations.

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

Key Responsibilities

Team Leadership & Performance

• Lead, coach, and develop a team of Servicing Consultants to achieve performance standards, service-level agreements, and quality outcomes.
• Provide ongoing technical support, product training, and performance feedback.
• Build a high‑performance culture that promotes accountability, customer centricity, and continuous learning.

Operational & Technical Oversight

• Oversee daily servicing operations for inbound and outbound customer, adviser, and stakeholder interactions across multiple channels.
• Manage first‑tier underwriting for policy alterations and technical requests, ensuring accuracy, turnaround time, and adherence to underwriting rules.
• Ensure all servicing processes comply with internal governance, regulatory frameworks, and risk policies.

Stakeholder & Relationship Management

• Effectively manage expectations, communication, and escalations across diverse stakeholder groups, including Business Development Managers, Growth Managers, FNB and FNB Life internal partners, and both FNB and independent Financial Advisers.
• Influence and negotiate at various levels to resolve challenges and align on customer and business outcomes.
• Support distribution and adviser networks with high‑quality servicing, technical clarity, and problem resolution.

Continuous Improvement & Risk Management

• Analyse servicing trends, customer behaviour, quality outcomes, and risk‑related incidents to recommend improvements.
• Drive efficiency, reduce operational risk, and enhance customer experience through innovation and process optimisation.
• Manage high‑risk cases with sound judgement, empathy, and adherence to compliance requirements.

Skills & Competencies

Technical & Functional Skills

• Strong knowledge of life insurance servicing, underwriting principles, and regulatory requirements.
• Ability to analyse data, identify trends, and formulate improvement actions.
• Proficiency in insurance servicing systems, workflow tools, and reporting platforms.

Leadership & Interpersonal Skills

• Strong people‑leadership capability with a focus on coaching, performance management, and development.
• Advanced communication and relationship‑management skills across all levels.
• Ability to manage challenging conversations, navigate conflicting interests, and maintain professionalism under pressure.
• High attention to detail, sound decision‑making, and strong risk awareness.
• Customer‑centric mindset with a solutions‑driven approach.

Core Competencies

• Customer Service Orientation
• Leadership & People Development
• Stakeholder Engagement
• Analytical Thinking
• Risk & Compliance Discipline
• Adaptability and Continuous Improvement

End Date: February 21, 2026

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• As a Data Scientist in Collections, you will be looking after the end-to-end platform process ensuring strategy development and implementation, increased collections interactions and campaigning through Cortex rails by ensuring that the right tools are in place to enable customers to self-solve.
• You will be responsible for developing data driven insights and analytics that advise business on strategy formulation, influence how collections are executed on platform while having a direct input on the customer messaging.

Why This Role Matters

• The platform capability remains a critical component of our business, supporting increased customer interactions on the app and reducing operational costs by enabling customers to self-serve
• Improving the display and accessibility of collections offers, rehabilitation offers and targeted educational content on the FNB app
• Combining decisions and technology ensures that business strategies are fit for purpose and ensures future readiness

What You Will Be Tasked to Do

• Integration of business models and analytics value chain onto platform
• Conduct data visualisation to present data, findings and techniques to audiences, both technical and nontechnical
• Drive customer interactions through ad hoc Adobe campaigns and treatment strategy deployment
• The utilisation of the offers engine to improve collections, relief applications, and customer engagement
• Increasing the availability and ranking accuracy of offers
• Promoting good lending practices by managing the purging of credit offers for the risky customer segments
• Converting and automating off-platform initiatives
• Engaging data teams to ensure relevant data is available for platform execution via the DataMart
• Ensuring data processes run from the DataMart and are automated with minimal human intervention
• Improving self-service collections and read content use cases using AI
• Collaborating with the BI team to enhance data quality and automation
• Identifying and resolving process gaps or breakages to reduce customer complaints and mitigate reputational risk
• Assisting with customer and data queries to resolve operational issues
• Enhancing and automating platform reporting to highlight benefits across KPIs such as interactions, arrears volume/value, cash collected, collection rates, click rates, and delinquency performance
• Leading the requirements-gathering and testing processes ahead of platform loads
• Working with multiple stakeholders to deliver key platform solutions
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Ensure implementation of relevant policies, governance and practice standards across the business

Minimum Job Qualification

• Bachelor of Science Degree in Mathematics & Statistics, Actuarial, Quantitative Risk, BMI
• Bachelor of Science with Honours Mathematics or Statistics (Advantageous)

Experience

• 2/3+ years’ experience
• Coding in SAS, SQL
• Proficient in Microsoft Tools (Word, PowerBi, Excel, PowerPoint)
• Python, Spark and R would be advantageous

End Date: February 19, 2026

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Job Description

• To provide IT expertise, leadership, and hands‑on development in the design, creation, testing, and documentation of new and enhanced applications and systems, aligned to FNB’s programming standards and Core Banking requirements. The role also supports IT operational implementation plans, processes, methods, and technical practices.

Key Responsibilities

Core Development

• Develop, enhance, and maintain COBOL programs according to approved specifications.
• Conduct program coding, debugging, and optimisation to ensure accurate and efficient execution.

Analysis & Documentation

• Investigate required system changes or enhancements.
• Document preliminary impact analyses based on business and technical requirements.
• Maintain accurate technical documentation and knowledge‑sharing within the team.

Testing & Quality Assurance

• Conduct unit, integration, and regression testing.
• Ensure code accuracy and reliability, given the sensitive nature of banking systems.

Stakeholder Communication

• Communicate risks related to timelines, quality, and budgets proactively to supervisors.
• Collaborate with cross‑functional teams (Core Banking, Infrastructure, Business Analysts).

Operational Support

• Support production systems, troubleshoot defects, and implement fixes.
• Contribute to operational improvement initiatives and system optimisation.

Required Technical Skills

Core Skills

• COBOL programming (3–5+ years)
• JCL (advantageous or required depending on level)
• HOGAN experience (1+ year beneficial)
• Strong understanding of batch processing and mainframe concepts

Additional Technical Skills

• Linux and SQL (for some senior roles)
• Ability to read and follow complex program flows
• Ability to define and interpret record layouts and data structure

End Date: February 20, 2026