Insurance Retention Agent-1 at FNB South Africa

Job Description

• Interacts with existing customers to perform various retention related activities, which includes cross-selling, suggestion of alternative products, resolution of customer queries and unhappiness and product education to maximize customer experience and positively impact retention.

Are you someone who can:

• Achieve monthly Retention targets
• Have accurate, timely administration
• Manage stakeholder engagement
• Adhere to risk and compliance requirements
• Strive for teamwork, self-management and alignment with FNB values
• Excel in: Retentions, Reinstatements, Policy reviews, Upselling and Policy Cancellation

You will be an ideal candidate if you have:

• Minimum 2 years Retentions experience
• Minimum 2 years Short Term Insurance experience
• RE Qualification
• Short Term Insurance qualification
• Matric Essential

End Date: February 20, 2026