Openings at Pedros Flame Grilled Chicken

Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS: 

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills

Closing Date 31 March 2026

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Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations

REQUIREMENTS: 

• Restaurant and Fast-Food Service experience. Minimum 1-year related experience required
• GAAP/ Micros experience and knowledge - advantageous
• Management skills
• Organizational skills
• Customer Service and good verbal communication skills
• Problem-solving skills 

Closing Date 31 March 2026

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Purpose

• Deliver high-quality dine-in service and ensure a positive customer experience.

DUTIES AND RESPONSIBILITIES:

• The Chicken Prepper is responsible for preparing, marinating, and breading chicken according to standards and procedures. This role ensures that all chicken products meet quality, hygiene, and food safety requirements while supporting smooth kitchen operations.

Duties & Responsibilities

• Prepare, clean, cut, and portion chicken according to specifications.
• Marinate, season, and bread chicken following recipe and procedures.
• Maintain the highest standards of hygiene and food safety when handling raw chicken.
• Check chicken for freshness and quality before preparation.
• Rotate stock using FIFO (First In, First Out) to ensure freshness and reduce waste.
• Store raw chicken safely at correct temperatures.
• Keep prep area, tools, and equipment clean, sanitized, and organized at all times.
• Support kitchen operations by assisting cooks and other team members during busy periods.
• Follow operational standards, policies, and health and safety regulations.
• Report stock shortages, equipment issues, or food safety concerns to the supervisor/manager.

Desired Experience & Qualification

• Previous experience in food preparation or kitchen work (advantageous).
• Ability to follow recipes and standard operating procedures consistently.
• Strong attention to detail and commitment to food safety.
• Good teamwork and communication skills.
• Ability to work in a fast-paced environment.
• Willingness to work flexible shifts, including weekends and holidays.

 Requirements

• Previous experience in food preparation or kitchen work (advantageous but not essential).
• Ability to follow recipes and standard operating procedures consistently.
• Strong attention to detail and commitment to food safety.
• Good teamwork and communication skills.
• Ability to work in a fast-paced environment.
• Willingness to work flexible shifts, including weekends and holidays

Closing Date 31 March 2026

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Purpose

• Deliver high-quality dine-in service and ensure a positive customer experience.

Key Responsibilities

• Greet and seat customers professionally.
• Present menus and explain specials.
• Take accurate food and beverage orders.
• Serve meals and beverages promptly.
• Check customer satisfaction during service.
• Clear and reset tables efficiently.
• Process payments when required.
• Manage customer complaints professionally.
• Maintain cleanliness in dining areas.
• Coordinate with kitchen and cashier teams.

Competencies Required

• Interpersonal skills
• Customer focus
• Communication skills
• Multitasking ability
• Emotional intelligence
• Service orientation
• Conflict handling skills
• Professional presentation

Requirements

• Previous hospitality experience preferred.
• Good verbal communication skills.
• Ability to work flexible shifts.

Closing Date 31 March 2026

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Purpose

• Manage shift operations and ensure service, quality, and productivity standards are consistently achieved.

Key Responsibilities

• Greet customers warmly and create a positive first impression
• Take customer orders accurately (in person, drive-thru, or online pickups)
• Present food and drinks neatly, correctly, and on time
• Ensure orders match receipts and special requests
• Maintain cleanliness of the counter, dining area, and presentation stations
• Follow food safety, hygiene, and company standards at all times
• Work closely with kitchen staff to ensure smooth order flow
• Resolve minor customer concerns politely and escalate when necessary
• Restock items such as cups, lids, sauces, and napkins

Competencies

• Strong communication and customer service skills
• Accuracy and attention to detail
• Ability to work in a fast-paced environment
• Time management and multitasking
• Teamwork and cooperation
• Basic cash-handling and POS skills
• Problem-solving and adaptability
• Good personal hygiene and professionalism

Requirements

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.

Closing Date 31 March 2026

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Purpose

• Provide efficient, accurate, and friendly service while managing customer transactions and front-counter operations.

Key Responsibilities

• Process customer orders and payments accurately.
• Operate POS systems and troubleshoot basic issues.
• Handle cash, card, and digital payments responsibly.
• Issue receipts and manage refunds or exchanges.
• Promote specials and upsell products.
• Manage customer queues effectively.
• Resolve basic customer queries and complaints.
• Maintain cleanliness and organisation of the counter area.
• Balance cash and submit end-of-shift reports.
• Protect company assets and prevent losses.

Competencies Required

• Numerical accuracy
• Customer service orientation
• Communication skills
• Integrity and honesty
• Attention to detail
• Stress tolerance
• Sales orientation
• Problem-solving ability

Requirements

• Previous cashier or retail experience preferred.
• Strong numeracy skills.